Senior Technical Account Manager, Enterprise Support
4 days ago
Job ID: 2928869 | Amazon Web Services Singapore Private Limited
Do you love to work with customers and help them solve challenges using technology? Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS)?
AWS Enterprise Support team is seeking a Senior Technical Account Manager (Senior TAM) to join our team in Singapore. TAMs are advocates for their customers and work closely with them to provide support and advice on how they can leverage the most value from AWS. You will work with some of the best and brightest, while developing your skills and furthering your career within one of the most innovative and progressive technology companies.
In this role, you will:
- Partner with some of the most exciting businesses in Singapore, ranging from rising startups to large enterprises undergoing significant transformation.
- Build customer support strategies that help customers leverage value from AWS and actively work to reduce their AWS bills.
- Own your customer's end-to-end support experience, working with product teams and local leadership to unblock challenges.
- Become an expert on AWS and deepen your skills in cloud computing.
- Work autonomously and passionately to create positive customer outcomes.
- Act as a single point of contact to AWS customers who have purchased Enterprise support.
- Make recommendations on how AWS offerings fit in the company strategy and architecture.
- Complete analysis and present periodic reviews of operational performance to customers.
- Provide detailed reviews of service disruptions, metrics, and prelaunch planning.
- Champion and advocate for customer requirements within AWS (e.g., feature requests).
- Participate in weekly and monthly customer meetings (onsite or via phone).
- Utilize key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns.
- Work with leading technologists around the world.
- Collaborate directly with Amazon Web Service engineers to ensure that customer issues are resolved expediently.
- 10+ years of technical engineering experience.
- 10+ years of hands-on infrastructure, troubleshooting, systems administration, networking, DevOps, or applications development experience.
- Knowledge of cloud-based architecture, cloud services, and experience in customer-facing roles.
- Experience in at least four of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development.
- 5+ years of experience in similar roles such as a Senior Technical Consultant, Solutions Architect, IT Manager/Engineer, or other similar technical roles.
- Experience in a 24x7 operational services or support environment.
- Experience in internal enterprise or external customer-facing environment as a technical lead.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit here for more information.
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