Customer Services Engineer

2 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia BARCO Full time
Customer Services Engineer

Date: Jan 21, 2025

Location: Riyadh, SA Dubai

Company: Barco

Key Responsibilities:

  • Provide technical on-site support to Barco's Entertainment, High End Residential and Cinema Customers in the MEA area and abroad.
  • Repair and troubleshoot Barco hardware and software.
  • Assist at sales demos to promote Barco's solutions.
  • Provide product training to partners and end-users.
  • Execute proactive analysis visits, report, and provide suggestions.
  • Collect insights and feedback on our products from customers and partners and relay them to the product managers and R&D teams.
  • Document actions, solutions, hours, and expenses in a timely manner.
  • Participate in training to update your technical, commercial, and soft skills.
  • Build relationships with customers and identify service sales opportunities.

Requirements:

  • 3 years of experience in a technical customer (Service/Sales) environment, preferably in the visualization/entertainment industry.
  • Good knowledge of hardware, software, and networking technologies.
  • Fluent in English; knowledge of any additional language is an asset.
  • Excellent communication skills, both verbal and written.
  • Service- and client-oriented.
  • Experience with Barco's products and Salesforce is a plus.
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