Customer Service Engineer

4 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Alrajhiinvestments Full time

Key Responsibilities

  • Provide technical on-site support to Barco's Entertainment, High-End Residential, and CinemaCustomers in the MEA area and abroad.
  • Repair and troubleshooting of Barco hard- and software.
  • Assist at sales demos in order to promote Barco's solutions.
  • Give product training to partners and end-users
  • Execute proactive analysis visits, report, and provide suggestions.
  • Collect insights and feedback on our products from customers and partners and feed them back to the product managers and R&D teams
  • Documentactions and solutions, hours, and expenses in a timely fashion.
  • Follow the training to update your technical, commercial, and soft skills.
  • Build a relationship with the Customers and detect Service sales opportunities.

Requirements

  • 3 years of experience in a technical customer (Service/Sales) environment, preferably in the visualization/entertainment industry
  • Good knowledge of hardware, software, and networking technologies.
  • Communicates fluently in English. Knowledge of any additional language is an asset.
  • Excellent communication skills, both verbally and in writing.
  • Is service- and client-oriented.
  • Experience with Barco's products and Salesforce is a plus.
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