Customer Service Engineer
4 days ago
Key Responsibilities
- Provide technical on-site support to Barco's Entertainment, High-End Residential, and CinemaCustomers in the MEA area and abroad.
- Repair and troubleshooting of Barco hard- and software.
- Assist at sales demos in order to promote Barco's solutions.
- Give product training to partners and end-users
- Execute proactive analysis visits, report, and provide suggestions.
- Collect insights and feedback on our products from customers and partners and feed them back to the product managers and R&D teams
- Documentactions and solutions, hours, and expenses in a timely fashion.
- Follow the training to update your technical, commercial, and soft skills.
- Build a relationship with the Customers and detect Service sales opportunities.
Requirements
- 3 years of experience in a technical customer (Service/Sales) environment, preferably in the visualization/entertainment industry
- Good knowledge of hardware, software, and networking technologies.
- Communicates fluently in English. Knowledge of any additional language is an asset.
- Excellent communication skills, both verbally and in writing.
- Is service- and client-oriented.
- Experience with Barco's products and Salesforce is a plus.
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