Customer Service Advisor

3 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia National Parcel Stations Network- Parcelat Full time

The Customer Service Advisor is responsible for providing exceptional customer service while ensuring their needs are handled promptly and professionally. They are the front-line representatives of a company and are expected to be knowledgeable about the services the company offers.

Responsibilities:

  1. Interacts with customers via call, email, social media, or online chat to provide support and information on an assigned service.
  2. Ensures that appropriate actions are taken to resolve customers' problems and concerns.
  3. Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
  4. Uses knowledge of a specific service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
  5. Performs other related technical duties with the operation team as assigned.
  6. Follows up on customers' requests or complaints with another department.
Requirements:
  1. Bachelor's degree in business management, Supply Chain, Information System Management, or any related field.
  2. 1+ years of customer service experience, preferably in the logistics industry.
  3. Intermediate speaking and writing skills in Arabic and English.
  4. Knowledge of Zendesk, Freshdesk, Zoho Desk systems, or any other CRM system is preferred.
  5. Ability to learn our service and the process of the work.
  6. Ability to work in shifts.
Key Skills & Core Competencies:
  1. Excellent communication skills including active listening.
  2. Knowledge of Microsoft Office (Excel, Word, PowerPoint).
  3. Service-oriented and able to resolve customer complaints.
  4. Ability to learn new software.
  5. Self-taught skills.
#J-18808-Ljbffr

  • Riyadh, Ar Riyāḑ, Saudi Arabia National Parcel Stations Network | Parcelat Full time

    The Customer Service Advisor is responsible for providing exceptional customer service while ensuring their needs are handled promptly and professionally. They are the front-line representatives of a company and are expected to be knowledgeable about the services the company offers.Responsibilities:Interacts with customers via call, email, social media, or...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Tamara Full time

    Job DescriptionWe are seeking a highly skilled Customer Experience Advisor to join our Customer Experience team. In this role, you will be responsible for providing top-notch support to customers through various channels, including live chat and phone calls.Your key responsibilities will include:Developing and implementing effective customer service...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Zegna Full time

    The Store Customer Advisors transforms the store visit into a memorable luxury shopping experience. As Brand Ambassadors, they engage the Customers in the discovery of our heritage through stories and create an atmosphere of passion and enthusiasm for the Zegna collections. The Customer Advisors build a relationship with each customer that lasts over time,...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Al Jazirah Vehicles Agencies Co. Ltd. Full time

    Job OverviewWe are seeking an experienced Service Advisor to join our team at Al Jazirah Vehicles Agencies Co. Ltd.The successful candidate will be responsible for delivering exceptional customer service, ensuring timely completion of vehicle services, and promoting sales growth.


  • Riyadh, Ar Riyāḑ, Saudi Arabia National Parcel Stations Network | Parcelat Full time

    Job Summary:A highly skilled Customer Service Advisor is sought after to join the National Parcel Stations Network | Parcelat team. This role is ideal for individuals who are passionate about delivering exceptional customer experiences and ensuring seamless interactions.About Us:National Parcel Stations Network | Parcelat is a leading provider of innovative...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Kyndryl Full time

    Customer Technology Advisor page is loadedCustomer Technology AdvisorApply remote type In Person locations Riyadh (KSA51706) Bahrain Tower time type Full time posted on Posted Yesterday job requisition id R-33764Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why...


  • Riyadh, Ar Riyāḑ, Saudi Arabia LVMH Group Full time

    Job SummaryWe are seeking a highly motivated Luxury Customer Advisor to join our sales team. As a key member of our luxury retail staff, you will be responsible for providing exceptional customer experiences and showcasing our audacious collections.Key Responsibilities:Client Engagement: Build strong relationships with clients, understand their needs, and...


  • Riyadh, Ar Riyāḑ, Saudi Arabia 3490 Kyndryl Saudi Information Technology Company Full time

    At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleJoin our dynamic...


  • Riyadh, Ar Riyāḑ, Saudi Arabia SAP Full time

    About the Role:We are seeking a highly skilled Customer Success Business Growth Advisor to join our team. As a trusted advisor, you will maximize customer lifetime value by delivering solution area expertise to customer executives and their line of business while accelerating near-term value delivery via the rapid adoption and consumption of solutions.Build...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Tesla Full time

    What We're Looking For:We're seeking a highly motivated and customer-focused Sales Advisor to join our team. The ideal candidate will have excellent communication skills and the ability to build rapport with customers. They will also have a passion for Tesla's mission and products, and a desire to share this with others.Main Responsibilities:Be a product...


  • Riyadh, Ar Riyāḑ, Saudi Arabia SAP Full time

    What you'll do:As a Solution Customer Success Manager (S-CSM), you will act as a trusted advisor, maximizing customer lifetime value by delivering solution area expertise to customer executives and their line of business while accelerating near term value delivery via the rapid adoption and consumption of solutions.Build deep executive relationships and earn...


  • Riyadh, Ar Riyāḑ, Saudi Arabia SAP SE Full time

    At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...


  • Riyadh, Ar Riyāḑ, Saudi Arabia SAP - Germany Full time

    We help the world run betterAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Beauty Advisor

    4 weeks ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Zahrat Al-Rawdah Pharmacies Co. Full time

    Zahrat Al-Rawdah Pharmacies is part of Bin Dawood Holding Group, one of the leading retailers in Saudi Arabia, recruiting a full-time Beauty Advisor located in Riyadh with immediate requirement.The Beauty Advisor will be responsible for providing exceptional customer service, offering expert advice on skincare and beauty products, and maintaining extensive...

  • Beauty Advisor

    4 days ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Zahra Full time

    Zahrat Al-Rawdah Pharmacies is part of Bin Dawood Holding Group, one of the leading retailers in Saudi Arabia Recruiting Full-time job for a Beauty Advisor located in Riyadh with immediate requirement.The Beauty Advisor will be responsible for providing exceptional customer service, offering expert advice on skincare and beauty products, and maintaining...

  • Sales Advisor

    4 days ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Agram Full time

    Job Title: Sales AdvisorLocation: RiyadhJob SummaryWe are looking for a Sales Advisor to join our Client's team in Riyadh. Boutique is located in the mall.Key ResponsibilitiesGreet and assist customers.Help customers choose and buy products.Meet sales targets and ensure customer satisfaction.Keep the store organized and attractive.Process sales...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full time

    Senior Technical Advisor - AWS Job SummaryWe are looking for a highly experienced Senior Technical Advisor - AWS to join our team. As a Senior Technical Advisor, you will provide technical leadership and expertise to our customers, helping them to optimize their use of AWS cloud services.About the Role:You will work closely with customers to understand their...


  • Riyadh, Ar Riyāḑ, Saudi Arabia SAP Full time

    We help the world run betterAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Solution Advisor

    1 week ago


    Riyadh, Ar Riyāḑ, Saudi Arabia BARCO Full time

    Solution AdvisorWe are seeking a skilled Solution Advisor to join our team.In this role, you will be responsible for providing technical support to our clients in the MEA area and abroad.You will repair and troubleshoot Barco hardware and software, assist at sales demos, and provide product training to partners and end-users.The ideal candidate will have 3...

  • Sales Advisor

    3 weeks ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Agram Full time

    Job Title: Sales AdvisorLocation: RiyadhJob DescriptionWe are seeking an enthusiastic and experienced Sales Advisor to join our Client in Riyadh.Key ResponsibilitiesGreet and engage customers, providing personalized assistance and product knowledge.Assist customers in selecting and purchasing items from our collections of fashion, jewelry, clothing, and...