Specialist II, IT Desk Support

2 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia AL-AYUNI Investment and Contracting Company Full time
User Support Responsibilities
  1. Provide technical support to IT users within the company, resolving hardware and software issues.
  2. Receive support requests through ticketing systems, providing effective solutions to technical problems.
  3. Install and configure hardware and software for new users, contributing to device maintenance and support.
  4. Diagnose technical issues and provide quick and effective solutions.
  5. Collaborate with other IT teams to resolve complex issues and provide advanced technical support.
  6. Provide training to users on new software and applications and teach them how to handle common issues.
  7. Document issues and solutions, and provide regular reports on technical challenges and support provided.
  8. Follow up on open issues until they are fully resolved, keeping users updated on the progress.
Minimum Requirements
  1. Education: Bachelor's degree in Information Technology or a related field.
  2. Experience: At least 2-3 years of experience in IT support or technical support.
  3. Technical Skills: Strong knowledge of Windows and Mac operating systems, as well as familiarity with support tools like ticketing systems and network management software.
  4. Communication Skills: Ability to communicate effectively with users, explaining technical solutions in an understandable manner.
  5. Problem-Solving: Analytical skills to troubleshoot and resolve technical issues quickly and effectively.
  6. Time Management: Ability to handle multiple requests and prioritize tasks efficiently.
  7. Compliance: Ensure adherence to security policies and best practices in all procedures.
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