Help Desk Operations Lead

2 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia AMICO Group Full time

**Job Summary:**

The AMICO Group is seeking a highly skilled Help Desk Operations Lead to join our team. In this role, you will be responsible for providing first and second-level IT support, maintaining infrastructure, and ensuring system availability. The ideal candidate will have strong problem-solving and communication skills, as well as knowledge of computer systems and internet security.

You will work closely with cross-functional teams to develop and implement effective help desk operations, manage IT tickets, and analyze customer feedback. The successful candidate will have a Bachelor's degree in Computer Science or related field, relevant certifications (e.g., CompTIA A+, Network+), and at least 2 years of experience in IT support.

Key Responsibilities:

  • Provide first and second-level IT support
  • Maintain infrastructure and ensure system availability
  • Develop and implement effective help desk operations
  • Analyze customer feedback and improve IT services

Requirements:

  • Bachelor's degree in Computer Science or related field
  • Relevant certifications (e.g., CompTIA A+, Network+)
  • At least 2 years of experience in IT support
  • Strong problem-solving and communication skills


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