Customer Success Manager

1 day ago


Riyadh, Ar Riyāḑ, Saudi Arabia CARE Full time
  • Establish relationships with your customers through regular meetings to understand the complexities of their environment
  • You will partner closely with our sales, product management, engineering, professional services, and customer support teams to consolidate efforts, streamline communications, and deliver exceptional customer satisfaction.
  • Manage the interactions between customers and the company
  • Act as a sales guide for customer-facing employees
  • Guide the new and existing customers through the sales funnel
  • Foster customer retention by ensuring a smooth customer journey
  • Train the company employees on how to provide the best customer assistance
  • Manage, train and mentor the customer support team.
  • Collect and analyze data to improve customer service health and quality

Requirements MUST to Have:

  1. 5 to 6 Experience working in customer success role within an enterprise technology company; preferred experience in security technologies.
  2. Highly beneficial to have a fundamental understanding of networking and network/cyber security.
  3. Demonstrate technical knowledge specific to information security software; pre sale experience is a plus.
  4. Understanding of customer success and all aspects of the customer lifecycle.
  5. Outstanding negotiation skills with the ability to make trade-off decisions and counter objections.
  6. Ability to remain calm in stressful customer situations and apply good decision-making to achieve a positive outcome.
  7. Strong and wide Knowledge with CSM and Software solutions.
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