Customer Success Manager

4 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia CARE Full time
  • Establish relationships with your customers through regular meetings to understand the complexities of their environment
  • You will partner closely with our sales, product management, engineering, professional services, and customer support teams to consolidate efforts, streamline communications, and deliver exceptional customer satisfaction.
  • Manage the interactions between customers and the company
  • Act as a sales guide for customer-facing employees
  • Guide the new and existing customers through the sales funnel
  • Foster customer retention by ensuring a smooth customer journey
  • Train the company employees on how to provide the best customer assistance
  • Manage, train and mentor the customer support team.
  • Collect and analyze data to improve customer service health and quality

Requirements MUST to Have:

  1. 5 to 6 Experience working in customer success role within an enterprise technology company; preferred experience in security technologies.
  2. Highly beneficial to have a fundamental understanding of networking and network/cyber security.
  3. Demonstrate technical knowledge specific to information security software; pre sale experience is a plus.
  4. Understanding of customer success and all aspects of the customer lifecycle.
  5. Outstanding negotiation skills with the ability to make trade-off decisions and counter objections.
  6. Ability to remain calm in stressful customer situations and apply good decision-making to achieve a positive outcome.
  7. Strong and wide Knowledge with CSM and Software solutions.
#J-18808-Ljbffr

  • Riyadh, Ar Riyāḑ, Saudi Arabia Torry Harris Integration Solutions Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Torry Harris Integration SolutionsHuman Resources Team Lead @ Torry Harris | Internet RecruitingThe Role: Customer Success ManagerWork Location: RiyadhMode of Working: Work from Riyadh Office, 5 days a weekAbout Torry Harris:Torry Harris Business Solutions is a...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Seclore Full time

    WHO ARE WE?We are global leaders in the Data-Centric Security space. Right from protecting nuclear submarine designs to new drug formulations to customer data of Fortune 100 organizations - we guard every confidential information.HOW DO WE DO IT?Seclore's patent-granted, award-winning technology allows users to control how their information is used - even...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Contentsquare Full time

    Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers' whole online journey.We are a global leader in the experience analytics space, having secured $1.4 billion in...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Seclore Full time

    Thisposition is for individuals who possess the ability to identify multiplesolutions to the same problem and can help in decision making while working ina super-agile environment. Seclore is a place where innovation is nurtured. Wecontinuously push the boundaries of innovation and find new ways to add valueto customers and stakeholders. We are proud to be...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Nintex Full time

    About Nintex:At Nintex we are transforming the way people work everywhere. As the global standard for process intelligence and automation were trusted by over 10000 public and private sector organizations across 90 countries. Our customers from industry giants like Amazon CocaCola and Microsoft rely on the Nintex Platform to accelerate their digital...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Unifonic Inc Full time

    Customer Success ManagerLocation: Riyadh, Riyadh Province, Saudi ArabiaJob DescriptionProudly voted a Great Place to Work, we are a dynamic startup in the SaaS space that is revolutionizing how businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Contentsquare Full time

    Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers' whole online journey.We are a global leader in the experience analytics space, having secured $1.4 billion in...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Seclore Technology Pvt. Ltd. Full time

    Riyadh, Saudi Arabia | Posted on 11/20/2024At Seclore, we are Entrepreneurs not Employees.We are a passionate team with diverse backgrounds and experiences, all driven to solve complex business problems with simple, intuitive solutions. We appreciate people fueled by passion, curiosity, and hunger to learn and grow.We encourage Seclorites to think out of the...


  • Riyadh, Ar Riyāḑ, Saudi Arabia TIS Full time

    Establish relationships with your customers through regular meetings to understand the complexities of their environment.You will partner closely with our sales, product management, engineering, professional services, and customer support teams to consolidate efforts, streamline communications, and deliver exceptional customer satisfaction.Manage the...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Unifonic, Inc. Full time

    Proudly voted a Great Place to Work, we are a dynamic startup in the SaaS space that is revolutionizing how businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.We pride ourselves on our fun and collaborative work environment,...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Promapp Full time

    At Nintex, we are transforming the way people work, everywhere.As the global standard for process intelligence and automation, we're trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their digital...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Unifonic, Inc. Full time

    Proudly voted a Great Place to Work, we are a dynamic startup in the SaaS space that is revolutionizing how businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.We pride ourselves on our fun and collaborative work environment,...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Alaan Full time

    We are an AI-powered expense management platform designed to simplify finance for businesses in the Middle East, helping them save both time and money. Our platform offers everything businesses need to manage and control their expenses in one place, including smart corporate cards, AI-powered automation and insights, streamlined accounting, and centralized...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Alaan Full time

    About AlaanWe are an AI-powered expense management platform designed to simplify finance for businesses in the Middle East, helping them save both time and money. Our platform offers everything businesses need to manage and control their expenses in one place, including smart corporate cards, AI-powered automation and insights, streamlined accounting, and...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Lucidya Full time

    Purpose: We are seeking a skilled Customer Success Manager (CSM) who can provide ongoing support to our clients and network with them. The candidate should be able to contribute to building relationships, implementing existing and new programs that will increase our business' revenue potentials and minimize churn rates.Roles & Responsibilities: Manage...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Bayt Full time

    Location: Riyadh, Saudi ArabiaJob Type: Full-timeJob SummaryThe Customer Success Manager (CSM) is a customer-centric individual with a technical aptitude. The CSM's responsibilities include supporting customers and building close relationships that often last beyond any one project or job order, ensuring process ownership with the business itself.The CSM...


  • Riyadh, Ar Riyāḑ, Saudi Arabia CARE Full time

    Location: Riyadh, Saudi ArabiaJob Type: Full-timeJob summaryThe Customer Success Manager (CSM) is a customer-centric individual with a technical aptitude. The CSM's responsibilities include supporting customers and building close relationships that often last beyond any one project or job order, ensuring process ownership with the business itself.The CSM...


  • Riyadh, Ar Riyāḑ, Saudi Arabia SAS Full time

    Job Locations: SA-RiyadhRequisition ID: 20062173Job Category: Customer SuccessTravel Requirements: NoneSr. Customer Success Manager - HybridNice to meet youWe're a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.We're also a debt-free...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Static Cisco Full time

    Customer-Centric Business StrategyBe part of a high-energy team that prioritizes innovation, empowerment, diversity, and growth. If you're passionate about making a difference and eager to lead CX innovation, this is the place for you.The Director/Leader of Customer Experience will lead a team of CX Principals/Managers, Customer Success Managers, and...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Recorded Future Full time

    With 1,000 intelligence professionals, over $300M in sales, and serving over 1,900 clients worldwide, Recorded Future is the world's most advanced, and largest, intelligence companyAs a Senior Customer Success Manager, you will be joining a fast-paced and high-growth team delivering innovative cyber threat intelligence solutions that protect our customers....