Customer Success Manager
4 weeks ago
- Establish relationships with your customers through regular meetings to understand the complexities of their environment
- You will partner closely with our sales, product management, engineering, professional services, and customer support teams to consolidate efforts, streamline communications, and deliver exceptional customer satisfaction.
- Manage the interactions between customers and the company
- Act as a sales guide for customer-facing employees
- Guide the new and existing customers through the sales funnel
- Foster customer retention by ensuring a smooth customer journey
- Train the company employees on how to provide the best customer assistance
- Manage, train and mentor the customer support team.
- Collect and analyze data to improve customer service health and quality
Requirements MUST to Have:
- 5 to 6 Experience working in customer success role within an enterprise technology company; preferred experience in security technologies.
- Highly beneficial to have a fundamental understanding of networking and network/cyber security.
- Demonstrate technical knowledge specific to information security software; pre sale experience is a plus.
- Understanding of customer success and all aspects of the customer lifecycle.
- Outstanding negotiation skills with the ability to make trade-off decisions and counter objections.
- Ability to remain calm in stressful customer situations and apply good decision-making to achieve a positive outcome.
- Strong and wide Knowledge with CSM and Software solutions.
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