Customer Success Manager

3 days ago

Riyadh, Ar Riyāḑ, Saudi Arabia CARE Full time

Location: Riyadh, Saudi Arabia

Job Type: Full-time

Job summary

The Customer Success Manager (CSM) is a customer-centric individual with a technical aptitude. The CSM's responsibilities include supporting customers and building close relationships that often last beyond any one project or job order, ensuring process ownership with the business itself.

The CSM will work directly with clients to help solve their problems and ensure their satisfaction. The CSM will also work closely with other employees to ensure customer questions and concerns are addressed in a timely manner.

The CSM is expected to work closely with the internal team such as sales, service delivery, software development, and quality assurance.

Job Description

  1. Act as a technical liaison between the company and the client.
  2. Support in the day-to-day operations of the clients.
  3. Respond to a reported service incident, identify the cause, and initiate the incident management process.
  4. Prioritize incidents according to their urgency and influence on the business.
  5. Build long-term relationships with existing clients and identify new opportunities.
  6. Analyze customers' needs and suggest upgrades/additional features to meet their requirements.
  7. Be in charge of post-sales support activities.
  8. Gather requirements, implement and deliver solutions with the best practices.
  9. Take ownership of critical incidents, coordinate with internal/external stakeholders, and establish effective communication between different parties for post-incident reviews.
  10. Develop and conduct relevant and regular technical training for all Talentera's clients.
  11. Maintain an active and regular dialogue with the team to ensure the team's objectives and processes are being met.
  12. Attend customer meetings regularly with the sales force and core team in order to outperform budget and improve processes.
  13. Assist in preparing materials that clearly outline the processes and systems for the career portal. The documentation will include what may be utilized for sales, sales training, and marketing.
  14. Invest time in studying and thinking about continuous improvement strategies.
  15. Continually assess progress and adequacy on all processes and procedures and suggest alternatives that may serve the products and company vision better.
  16. Set up, administrate, and configure Talentera's solutions per client's inputs.
  17. Lead workgroups, forums, and an environment for innovation and ensure the project management thereof.
  18. Ability to multi-task, considering the job involves working on several assignments in parallel.

Skills (Required)

  1. 2+ years of proven experience working as a Customer Success Manager / technical support specialist or in a similar role (Product Implementation, Delivery lead, etc.).
  2. Solid technical background with hands-on experience in IT solutions.
  3. Excellent troubleshooting skills.
  4. Ability to quickly understand customers' needs and suggest timely solutions.
  5. Strong client-facing communication skills (written, oral, presentation).
  6. BS in Computer Science or relevant fields.
  7. Fluent in English and Arabic.

Additional Skills

  1. Past experience in system administration / technical support.
  2. Past experience in technical sales.

While we sincerely appreciate every application received, only those candidates selected for an interview will be contacted.

#J-18808-Ljbffr

  • Customer Success Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Recorded Future Full time

    As aCustomer Success Manager, you will be joining a fast-paced and high-growth team delivering innovative cyber threat intelligence solutions that protect our customers. You will maintain a rapidly growing client portfolio and ensure our users get the most value out of our products and services. You'll be responsible for driving product usage and adoption,...

  • Customer Success Manager

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Torry Harris Integration Solutions Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Torry Harris Integration SolutionsHuman Resources Team Lead @ Torry Harris | Internet RecruitingThe Role: Customer Success ManagerWork Location: RiyadhMode of Working: Work from Riyadh Office, 5 days a weekAbout Torry Harris:Torry Harris Business Solutions is a...

  • Customer Success Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Seclore Full time

    WHO ARE WE?We are global leaders in the Data-Centric Security space. Right from protecting nuclear submarine designs to new drug formulations to customer data of Fortune 100 organizations - we guard every confidential information.HOW DO WE DO IT?Seclore's patent-granted, award-winning technology allows users to control how their information is used - even...

  • Customer Success Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Contentsquare Full time

    Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers' whole online journey.We are a global leader in the experience analytics space, having secured $1.4 billion in...

  • Customer Success Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Seclore Full time

    Thisposition is for individuals who possess the ability to identify multiplesolutions to the same problem and can help in decision making while working ina super-agile environment. Seclore is a place where innovation is nurtured. Wecontinuously push the boundaries of innovation and find new ways to add valueto customers and stakeholders. We are proud to be...

  • Customer Success Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Contentsquare Full time

    Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers' whole online journey.We are a global leader in the experience analytics space, having secured $1.4 billion in...

  • Customer Success Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Unifonic Inc Full time

    Customer Success ManagerLocation: Riyadh, Riyadh Province, Saudi ArabiaJob DescriptionProudly voted a Great Place to Work, we are a dynamic startup in the SaaS space that is revolutionizing how businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+...

  • Customer Success Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Seclore Technology Pvt. Ltd. Full time

    Riyadh, Saudi Arabia | Posted on 11/20/2024At Seclore, we are Entrepreneurs not Employees.We are a passionate team with diverse backgrounds and experiences, all driven to solve complex business problems with simple, intuitive solutions. We appreciate people fueled by passion, curiosity, and hunger to learn and grow.We encourage Seclorites to think out of the...

  • Customer Success Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia CARE Full time

    Establish relationships with your customers through regular meetings to understand the complexities of their environmentYou will partner closely with our sales, product management, engineering, professional services, and customer support teams to consolidate efforts, streamline communications, and deliver exceptional customer satisfaction.Manage the...

  • Customer Success Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Unifonic, Inc. Full time

    Proudly voted a Great Place to Work, we are a dynamic startup in the SaaS space that is revolutionizing how businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.We pride ourselves on our fun and collaborative work environment,...

  • Customer Success Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Promapp Full time

    At Nintex, we are transforming the way people work, everywhere.As the global standard for process intelligence and automation, we're trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their digital...

  • Customer Success Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Unifonic, Inc. Full time

    Proudly voted a Great Place to Work, we are a dynamic startup in the SaaS space that is revolutionizing how businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.We pride ourselves on our fun and collaborative work environment,...

  • Customer Success Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Alaan Full time

    We are an AI-powered expense management platform designed to simplify finance for businesses in the Middle East, helping them save both time and money. Our platform offers everything businesses need to manage and control their expenses in one place, including smart corporate cards, AI-powered automation and insights, streamlined accounting, and centralized...

  • Customer Success Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Lucidya Full time

    Purpose: We are seeking a skilled Customer Success Manager (CSM) who can provide ongoing support to our clients and network with them. The candidate should be able to contribute to building relationships, implementing existing and new programs that will increase our business' revenue potentials and minimize churn rates.Roles & Responsibilities: Manage...

  • Customer Success Manager

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Bayt Full time

    Location: Riyadh, Saudi ArabiaJob Type: Full-timeJob SummaryThe Customer Success Manager (CSM) is a customer-centric individual with a technical aptitude. The CSM's responsibilities include supporting customers and building close relationships that often last beyond any one project or job order, ensuring process ownership with the business itself.The CSM...

  • Customer Success Manager

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Schneider Electric Full time

    Welcome customer after contact signed and handed over from Sales,Wherever accessible, visit sites and have face to face meeting for first time contracts for mid and large size customer to understand scope of work needs and customer requests in detail.Serve as the primary point of accountability for assigned clients for recurring contractsAdvise and develop...

  • Customer Success Manager

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Client of Proven SA Full time

    About UsClient of Proven SA is a leading provider of fleet management solutions, dedicated to helping businesses optimize their operations and improve their bottom line. Our team is passionate about delivering exceptional customer experiences and is committed to innovation and excellence in all aspects of our work.Job ResponsibilitiesThe successful candidate...

  • Senior Customer Success Manager

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia SAS Full time

    Job Locations: SA-RiyadhRequisition ID: 20062173Job Category: Customer SuccessTravel Requirements: NoneSr. Customer Success Manager - HybridNice to meet youWe're a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.We're also a debt-free...

  • Customer Success and Retention Manager

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full time

    Customer Success and Retention ManagerWe are seeking a Customer Success and Retention Manager to join our team. As a customer success manager, you will be responsible for ensuring that our customers are satisfied with our products and services.The ideal candidate should have a passion for delivering exceptional customer experiences, and be able to develop...

  • Customer Success Lead

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia SAS Full time

    Job DescriptionThe Customer Success team at SAS is looking for a Sr. Customer Success Manager to play a key role in driving customer satisfaction and growth. As a senior member of the team, you will be responsible for developing and executing customer success strategies, working closely with cross-functional teams to ensure seamless delivery of our software...