Customer Success Manager

5 days ago

Riyadh, Ar Riyāḑ, Saudi Arabia Seclore Full time

This
position is for individuals who possess the ability to identify multiple
solutions to the same problem and can help in decision making while working in
a super-agile environment. Seclore is a place where innovation is nurtured. We
continuously push the boundaries of innovation and find new ways to add value
to customers and stakeholders. We are proud to be recognized as "Great
Place to Work" five times in a row.

Job
Description

The
Customer Success Manager will work with a portfolio of our largest and most
strategic customers. In this senior level role, you are responsible for
ensuring that assigned customers achieve their expected business outcomes with
Seclore solutions resulting in customer retention and account growth. You will
build long-term trusting relationships with these customers and ensure that
they realize full value from their investment with Seclore. Your focus will be
to make every customer in your portfolio wildly successful resulting in
referenceable customers who maintain long-term loyalty to Seclore.

In
addition to acting as a trusted advisor to customers, you will be a customer
advocate, often functioning as a liaison between our customers and internal
Seclore teams. You will ensure that needs and/or requirements considered
critical to the success of these customers are communicated and driven
throughout the Seclore organization.

Primary Responsibilities

  1. Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
  2. Engage regularly with assigned portfolio of customers via strategic and operational discussions to evaluate needs and strategic direction.
  3. Responsible for leading discovery sessions with IT and business users to understand the new use cases / client's business objectives and system/application needs.
  4. With excellent understanding of Seclore's product features and related technologies, design the solution that best meets the client's requirements.
  5. Proactively create documentary artifacts like business cases, usage scenarios, solution blueprints, FAQs, meeting notes, etc.
  6. Support the various internal customer success teams to ensure successful completion of project milestones for production Go-live, UAT sign-off and the initial rollout phase of the project.
  7. Become an expert on the customer's Seclore deployment and their trusted advisor for their strategic business direction.
  8. Present the Seclore value proposition and product features to audiences ranging from senior executives to technical stakeholders to functional teams.
  9. Educate customers on the value they can generate from the power of their Seclore solution. Ensure customers employ best practices and their Seclore solution is optimized for maximum value. Build and maintain trusting relationships at all levels including the C-Suite across various customer teams, functional groups, business units and/or group companies.
  10. Serve as the primary liaison between assigned customers and Seclore to create a seamless customer experience.
  11. Ensure internal alignment on account strategy by partnering with cross functional Seclore teams to develop and execute on account plans that result in customer references, retention and account growth.
  12. Continually assess customer progress toward stated goals and drive expected results in the areas of adoption, usage, business value, friction and overall relationship.
  13. As the customer advocate, ensure customer needs are met and account issues are resolved quickly, leveraging resources from across the company as needed.
  14. Gather customer product feedback and communicate with product management to shape product roadmap development.
  15. Work with the customer team to achieve timely contract renewals and opportunities for upsell/cross-sell.
  16. CSM should be able to build and nurture a team in the future.

Required Skills/Experience

  1. 7+ years of experience in handling end-to-end customer relationships, preferably in the SaaS industry.
  2. Leading deployment of software business applications or providing strategic advisory services and account management services or previous customer success management.
  3. Proven track record of successfully managing customer relationships and delivering results. Strong consulting background.
  4. Proven ability to build and maintain strong and trusting relationships with a diverse set of internal and external constituencies including senior level executives, IT/InfoSec and functional teams. Proven ability to build and sell business cases to customer teams.
#J-18808-Ljbffr

  • Customer Success Manager

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Recorded Future Full time

    As aCustomer Success Manager, you will be joining a fast-paced and high-growth team delivering innovative cyber threat intelligence solutions that protect our customers. You will maintain a rapidly growing client portfolio and ensure our users get the most value out of our products and services. You'll be responsible for driving product usage and adoption,...

  • Customer Success Manager

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Seclore Full time

    WHO ARE WE?We are global leaders in the Data-Centric Security space. Right from protecting nuclear submarine designs to new drug formulations to customer data of Fortune 100 organizations - we guard every confidential information.HOW DO WE DO IT?Seclore's patent-granted, award-winning technology allows users to control how their information is used - even...

  • Customer Success Manager

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Promapp Full time

    About the RoleThe Customer Success Manager is responsible for driving adoption, usage, and account growth for existing top annual recurring revenue (ARR) customers of Promapp. This role includes evangelism and enablement of Promapp products to existing customers and their partners.Key ResponsibilitiesCoordinate with Nintex Account Managers on each customer...

  • Customer Success Manager

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Contentsquare Full time

    Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers' whole online journey.We are a global leader in the experience analytics space, having secured $1.4 billion in...

  • Customer Success Manager

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Contentsquare Full time

    Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers' whole online journey.We are a global leader in the experience analytics space, having secured $1.4 billion in...

  • Customer Success Manager

    7 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Unifonic Inc Full time

    Customer Success ManagerLocation: Riyadh, Riyadh Province, Saudi ArabiaJob DescriptionProudly voted a Great Place to Work, we are a dynamic startup in the SaaS space that is revolutionizing how businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+...

  • Customer Success Manager

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Electra Solutions Full time

    Electra Solutions - Customer Success ManagerWe are seeking an experienced Customer Success Manager to join our Client Services division in Riyadh. The ideal candidate will possess excellent communication, organizational, and problem-solving skills.Key Responsibilities:Manage client accounts and ensure successful budgeting, selling, planning, and execution of...

  • Customer Success Manager

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Seclore Technology Pvt. Ltd. Full time

    Riyadh, Saudi Arabia | Posted on 11/20/2024At Seclore, we are Entrepreneurs not Employees.We are a passionate team with diverse backgrounds and experiences, all driven to solve complex business problems with simple, intuitive solutions. We appreciate people fueled by passion, curiosity, and hunger to learn and grow.We encourage Seclorites to think out of the...

  • Customer Success Manager

    7 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia CARE Full time

    Establish relationships with your customers through regular meetings to understand the complexities of their environmentYou will partner closely with our sales, product management, engineering, professional services, and customer support teams to consolidate efforts, streamline communications, and deliver exceptional customer satisfaction.Manage the...

  • Customer Success Manager

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Unifonic, Inc. Full time

    Proudly voted a Great Place to Work, we are a dynamic startup in the SaaS space that is revolutionizing how businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.We pride ourselves on our fun and collaborative work environment,...

  • Customer Success Manager

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Promapp Full time

    At Nintex, we are transforming the way people work, everywhere.As the global standard for process intelligence and automation, we're trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their digital...

  • Customer Success Manager

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Unifonic, Inc. Full time

    Proudly voted a Great Place to Work, we are a dynamic startup in the SaaS space that is revolutionizing how businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.We pride ourselves on our fun and collaborative work environment,...

  • Customer Success Manager

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Alaan Full time

    We are an AI-powered expense management platform designed to simplify finance for businesses in the Middle East, helping them save both time and money. Our platform offers everything businesses need to manage and control their expenses in one place, including smart corporate cards, AI-powered automation and insights, streamlined accounting, and centralized...

  • Customer Success Manager

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Lucidya Full time

    Purpose: We are seeking a skilled Customer Success Manager (CSM) who can provide ongoing support to our clients and network with them. The candidate should be able to contribute to building relationships, implementing existing and new programs that will increase our business' revenue potentials and minimize churn rates.Roles & Responsibilities: Manage...

  • Customer Success Manager

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia SAP - Germany Full time

    We are looking for a highly motivated and experienced professional to join our team as a Customer Success Manager. In this role, you will be responsible for driving business growth through strategic partnerships and developing deep, value-driven relationships with SAP's most important customers.About the Job:The ideal candidate will possess strong business...

  • Senior Customer Success Manager

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia SAS Full time

    Job Locations: SA-RiyadhRequisition ID: 20062173Job Category: Customer SuccessTravel Requirements: NoneSr. Customer Success Manager - HybridNice to meet youWe're a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.We're also a debt-free...

  • Customer Success and Growth Manager

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Recorded Future Full time

    About the RoleAs a Customer Success Manager at Recorded Future, you will play a critical role in driving customer success and growth. You will be responsible for developing and executing tailored success plans to ensure customers achieve maximum value from our products and services.ResponsibilitiesDevelop and maintain strong relationships with customer...

  • Customer Success Associate

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Talent 360 ME Full time

    About Us:Talent 360 ME is a leading B2B Fin-Tech company in Saudi Arabia, revolutionizing expense management for businesses. As a licensed EMI from the Saudi Central Bank, we empower companies with innovative tools to simplify finance management.The Role:The Customer Success Specialist role focuses on supporting customer onboarding, adoption, and...

  • Customer Success Manager

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Cisco Systems, Inc. Full time

    We are Cisco Systems, Inc., a global leader in technology innovation. Our mission is to power an inclusive future for all by connecting people, places, and things. We are seeking a talented Account Manager to join our team and drive business growth in the Kingdom of Saudi Arabia.This role requires a strong understanding of the Service Provider market and the...

  • Customer Success Supervisor

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Dafater Full time

    We are looking for a Customer Success Supervisor to lead a team of specialists in ensuring outstanding client experiences. In this role, you will oversee customer onboarding, engagement, and retention efforts while proactively solving challenges and optimizing customer satisfaction. You will act as a key link between customers and internal teams, ensuring...