Implementation Consultant

3 days ago

Riyadh, Ar Riyāḑ, Saudi Arabia Anchanto Full time

Advise and onboard customers on the Anchanto SaaS products

About Anchanto:

Anchanto is a global fast-growing B2B SaaS product company headquartered in Singapore, specializing in Digital Commerce & logistics businesses which serves hundreds of companies such as L'Oréal, HP, DHL Supply Chain, Fossil, Decathlon, Unilever, The Body Shop, Nestle, Skechers etc.

Our product offerings, based on the latest technologies, aims to make eCommerce management, logistics, and cross-border trade simple for every customer.

Anchanto operates from its offices across Singapore, Malaysia, Indonesia, The Philippines, Thailand, India, Vietnam, South Korea, UAE, and Saudia Arabia with recent offices opening in Europe.

The role: Senior Solutions Consultant – Saudia Arabia – Middle East

You will be part of our Middle East Professional Services team and have responsibility for offering consultancy support to the sales team, implementing and training our new customers in Saudia Arabia. You will have many happily onboarded valued customers.

Responsibilities:

Pre-sales:

  • Be a trusted advisor to clients on how to add value by using Anchanto solutions.
  • Be commercially and contractually aware to ensure financial impact can be identified to both sales and clients.
  • Ensure Anchanto systems fit with the client's current procedures and systems by giving demonstrations, organizing and attending process design workshops.
  • Work with clients to obtain agreement for the proposed solution and the initial project deliverables to pass on a complete Business Requirement to implementation.
  • Work with the Product organization to share market feedback for the roadmap.
  • Maintain product expertise of all the solutions and use it to help support and R&D team solve the most challenging issues.
  • Lead RFP/RFQ/RFI processes.

Implementation:

  • Manage the onboarding, training, and implementation of Anchanto's Software Products for various customers onsite or remotely.
  • Through customer visits, demos, and meetings, gain a deep understanding of customers' needs and processes to submit corresponding change requests to the engineering team.
  • Align client expectations with the capabilities of our products.
  • Prepare and improve on implementation documents and training materials.
  • Work on Software configuration and Data import if required as part of the implementation process.
  • Handhold customers until they get comfortable with our software.
  • Co-ordinate and resolve any tech or integration specific issues that are observed.
  • During the nursery phase, analyze and respond to issues or queries raised by the customer.
  • Support smooth transition of customer from nursery to run phase.

Requirements:

Essential Requirements:

  • Fluent in both English and Arabic
  • Experience in SaaS eCommerce technology or supply chain / fulfilment ERP products.
  • Experience in logistics, order fulfilment, and warehousing domain.
  • Must have knowledge of either:
    • Fulfilment, Warehouse solutions (e.g. WMS product)
    • or Parcel shipping solutions (TMS).
  • Preferred but Not Required:
    • CMS/Webstore platforms or Marketplace (e.g. Noon, Shopify, WooCommerce, Magento, Amazon, Salla, Trendyol).
    • or Small Parcel Shipping Carriers (e.g. OTO, SMSA, ARAMEX, DHL, UPS, Naqel).
  • Ability to use project management tools.
  • Effective presentation, communication, and training skills.
  • Ability to cultivate valuable relationships within customers.
  • Ability to be autonomous while traveling to & facing customers.
  • Technical background and ability to build Product Knowledge.
  • Ability to display strong self-initiative and support recommendations.
  • Comfortable in a fast-changing and diverse international environment.

Benefits:

  • A chance to build a career with a fast-growing global SaaS tech company.
  • To implement awesome & powerful products based on the latest technologies.
  • An opportunity to collaborate with an international team.
  • Possibility to travel.
  • Hybrid work environment / flexible hours.
  • Competitive salary package and benefits.
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