Customer Success Partner Advisor

4 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia SAP - Germany Full time

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you'll do:

As a Solution Customer Success Manager (S-CSM), you will act as a trusted advisor, maximizing customer lifetime value by delivering solution area expertise to customer executives and their line of business while accelerating near term value delivery via the rapid adoption and consumption of solutions.

  1. Build deep executive relationships and earn trusted advisor status with customers
  2. Identify new opportunities for customers to leverage new or expanded SAP solutions
  3. Mitigate churn and manage renewals of SAP solutions/services
  4. Identify sales leads and support sales in expansion and upsell efforts
  5. Manage through crisis and de-escalate customer situations
  6. Drive renewals, expansions, and up-sells of subscription or perpetual license-based solutions
What you bring:
  1. Strong executive presence and relationship building skills
  2. Deep knowledge of business models, strategies, and line of business processes
  3. Proven ability to handle difficult customer situations and discuss complex issues with customer executives
  4. Experience with cloud software solutions and delivery models
  5. Expert level buying center/Lines of Business domain expertise
  6. Ability to apply risk-mitigation strategies to customer situations
  7. Knowledge of SAP solutions portfolio and the business processes they enable
  8. Some technical understanding for assigned solution area to address technical issues with customers
  9. Bachelor's degree or equivalent required
  10. Experience in business software
  11. Knowledge of SAAS and IAAS processes
  12. Strong program/project management and governance skills
  13. Expert commercial/deal support skills
  14. Relationship-driven mindset with excellent verbal and non-verbal communication skills
  15. Experience driving renewals, expansions, and up-sells of subscription or perpetual license-based solutions.
Meet your team:

You will work closely with SAP MU leadership, account teams, industry teams, and solution management organization. You will also coordinate internal SAP and partner resources to ensure value delivery.

Skills you'll use:
  1. Professional Skills
  2. Business Acumen
  3. Complex Problem Solving
  4. Effective Communication
  5. Customer Orientation
  6. Establish Trust
  7. Influencing Skills
Tech Industry & SAP General Skills
  1. Key Performance Indicators (KPIs)
  2. Artificial Intelligence
  3. Software-as-a-Service
  4. Technology Innovation
  5. SAP Cloud Suite Portfolio
  6. RISE and GROW with SAP
Role Specific Skills
  1. Customer Value Journey Alignment
  2. Account Governance
  3. Account Strategy
  4. Customer Success Management
  5. Customer Retention
  6. Relationship Building
  7. Technology Solution Adoption
  8. Overcoming Objections

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company.

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