Customer Success Partner Advisor
6 days ago
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
What you'll do:
- Act as a trusted advisor, maximizing customer lifetime value by delivering solution area expertise to customer executives.
- Build deep executive relationships and earn trusted advisor status with customers.
- Identify new opportunities for customers to leverage new or expanded SAP solutions.
- Mitigate churn and manage renewals of SAP solutions/services.
- Identify sales leads and support sales in expansion and upsell efforts.
- Manage through crisis and de-escalate customer situations.
- Drive renewals, expansions, and up-sells of subscription or perpetual license-based solutions.
What you bring:
- Strong executive presence and relationship building skills.
- Deep knowledge of business models, strategies, and line of business processes.
- Proven ability to handle difficult customer situations and discuss complex issues with customer executives.
- Experience with cloud software solutions and delivery models.
- Expert level buying center/Lines of Business domain expertise.
- Ability to apply risk-mitigation strategies to customer situations.
- Knowledge of SAP solutions portfolio and the business processes they enable.
- Some technical understanding for assigned solution area to address technical issues with customers.
- Bachelor's degree or equivalent required.
- Experience in business software.
- Knowledge of SAAS and IAAS processes.
- Strong program/project management and governance skills.
- Relationship-driven mindset with excellent verbal and non-verbal communication skills.
- Experience driving renewals, expansions, and up-sells of subscription or perpetual license-based solutions.
Meet your team:
You will work closely with SAP MU leadership, account teams, industry teams, and solution management organization. You will also coordinate internal SAP and partner resources to ensure value delivery.
Skills you'll use:
- Professional Skills: Business Acumen, Complex Problem Solving, Effective Communication, Customer Orientation.
- Tech Industry & SAP General Skills: Key Performance Indicators (KPIs), Software-as-a-Service, Technology Innovation, SAP Cloud Suite Portfolio, RISE and GROW with SAP.
- Role Specific Skills: Customer Value Journey Alignment, Account Governance, Customer Success Management, Customer Retention, Relationship Building, Overcoming Objections.
Bring out your best:
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.
We win with inclusion:
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best. We believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID: 419444 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
#J-18808-Ljbffr-
Customer Success Partner Advisor
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia SAP Full timeWhat you'll do:As a Solution Customer Success Manager (S-CSM), you will act as a trusted advisor, maximizing customer lifetime value by delivering solution area expertise to customer executives and their line of business while accelerating near term value delivery via the rapid adoption and consumption of solutions.Build deep executive relationships and earn...
-
Customer Success Partner Advisor
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia SAP - Germany Full timeWe help the world run betterAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Customer Success Partner Advisor
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia SAP SE Full timeAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...
-
Customer Success Strategic Advisor
5 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia SAP Full timeJob Overview:You will serve as a strategic advisor to customer executives, helping them get the most out of SAP solutions. Your focus will be on delivering solution area expertise and identifying opportunities for growth.Main Responsibilities:Develop strong relationships with customer executives to become a trusted advisorIdentify new opportunities for...
-
Customer Success Strategist
5 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Kyndryl Full timeWe are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities.Unlocking Business Potential with Cutting-Edge SolutionsThis position requires a certified expert in their field who can revolutionize technology solutions for valued...
-
Customer Technology Advisor
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Kyndryl Full timeCustomer Technology Advisor page is loadedCustomer Technology AdvisorApply remote type In Person locations Riyadh (KSA51706) Bahrain Tower time type Full time posted on Posted Yesterday job requisition id R-33764Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why...
-
Customer Success Business Partner
7 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Lucidya Full timePurpose:We are seeking a skilled professional to drive growth and success for our clients. As a Customer Success Business Partner, you will be responsible for building relationships, implementing programs that increase revenue potential and minimize churn rates.Key Responsibilities:Onboarding and Training: Manage the onboarding process and product training...
-
Customer Technology Advisor
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia 3490 Kyndryl Saudi Information Technology Company Full timeAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleJoin our dynamic...
-
Customer Success Manager
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Unifonic, Inc. Full timeProudly voted a Great Place to Work, we are a dynamic startup in the SaaS space that is revolutionizing how businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.We pride ourselves on our fun and collaborative work environment,...
-
Customer Success Manager
1 week ago
Riyadh, Ar Riyāḑ, Saudi Arabia Unifonic Inc Full timeCustomer Success ManagerLocation: Riyadh, Riyadh Province, Saudi ArabiaJob DescriptionProudly voted a Great Place to Work, we are a dynamic startup in the SaaS space that is revolutionizing how businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+...
-
Customer Success Manager
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Unifonic, Inc. Full timeProudly voted a Great Place to Work, we are a dynamic startup in the SaaS space that is revolutionizing how businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.We pride ourselves on our fun and collaborative work environment,...
-
Customer Success Manager
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Promapp Full timeAt Nintex, we are transforming the way people work, everywhere.As the global standard for process intelligence and automation, we're trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their digital...
-
Customer Success Manager
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Seclore Full timeThisposition is for individuals who possess the ability to identify multiplesolutions to the same problem and can help in decision making while working ina super-agile environment. Seclore is a place where innovation is nurtured. Wecontinuously push the boundaries of innovation and find new ways to add valueto customers and stakeholders. We are proud to be...
-
Customer Success Manager
7 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Seclore Full timeWHO ARE WE?We are global leaders in the Data-Centric Security space. Right from protecting nuclear submarine designs to new drug formulations to customer data of Fortune 100 organizations - we guard every confidential information.HOW DO WE DO IT?Seclore's patent-granted, award-winning technology allows users to control how their information is used - even...
-
Enterprise Customer Success Lead
5 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Seclore Technology Pvt. Ltd. Full timeSeclore Technology Pvt. Ltd.Join us as a Customer Success Manager and take on the challenge of ensuring the success of our customers. As a trusted advisor, you will work closely with our largest and most strategic customers, driving customer retention and growth, and contributing to the company's mission to protect confidential information.About the RoleThe...
-
Customer Success Manager
5 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Promapp Full timeAbout the RoleThe Customer Success Manager is responsible for driving adoption, usage, and account growth for existing top annual recurring revenue (ARR) customers of Promapp. This role includes evangelism and enablement of Promapp products to existing customers and their partners.Key ResponsibilitiesCoordinate with Nintex Account Managers on each customer...
-
Technical Customer Success Manager
3 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full timeAbout the JobWe are seeking a skilled Technical Account Manager to join our team at Amazon Web Services. As a trusted advisor, you will craft and execute strategies to drive our customers' adoption and use of AWS services.Job DescriptionProvide consultative architectural and operational guidance to customers to ensure successful adoption of AWS...
-
Customer Success Manager
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Seclore Technology Pvt. Ltd. Full timeRiyadh, Saudi Arabia | Posted on 11/20/2024At Seclore, we are Entrepreneurs not Employees.We are a passionate team with diverse backgrounds and experiences, all driven to solve complex business problems with simple, intuitive solutions. We appreciate people fueled by passion, curiosity, and hunger to learn and grow.We encourage Seclorites to think out of the...
-
Customer Success Manager
5 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Cisco Systems, Inc. Full timeWe are Cisco Systems, Inc., a global leader in technology innovation. Our mission is to power an inclusive future for all by connecting people, places, and things. We are seeking a talented Account Manager to join our team and drive business growth in the Kingdom of Saudi Arabia.This role requires a strong understanding of the Service Provider market and the...
-
Customer Success Manager
7 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Alaan Full timeWe are an AI-powered expense management platform designed to simplify finance for businesses in the Middle East, helping them save both time and money. Our platform offers everything businesses need to manage and control their expenses in one place, including smart corporate cards, AI-powered automation and insights, streamlined accounting, and centralized...