Professional Services Engineer

4 days ago

Riyadh, Ar Riyāḑ, Saudi Arabia Kaspersky Full time

Direct message the job poster from Kaspersky

International Recruitment Intern at Kaspersky

Kaspersky has been protecting individuals and corporate clients all over the world from cyber threats for 26 years.

We have 400 million unique users, 270,000 corporate clients, 517 products, 1100 technological patents, and 34 offices around the world.

Today our team has more than 4,500 top-level experts, all of them regular people with their own talents and hobbies.

Together we protect the world from cyber threats.

Join us to become part of an exceptional team, while remaining yourself and using your skills to keep us growing and evolving.

The Professional Services Engineer (PSE) delivers Kaspersky professional services to our corporate customers in the META region. The professional services include but are not limited to the Deployment & Configuration of Kaspersky products, Upgrade & Maintenance, Health Checks & knowledge transfer.

PSEs are technical engineers who play an instrumental role in developing and maintaining a strong customer relationship to ensure quality while working with cross-functional teams to escalate and resolve challenging issues.

Professional Services Engineer regularly deep dives into technical issues, manages crisis response, and leads incident prevention and/or resolution efforts.

PSE makes decisions that directly affect the customer's business and, in turn, reflect on the Kaspersky brand reputation and the customer's decision to renew the software and premium support contract.

Main Responsibilities:

  • Performs deployments & configuration of both complex and simple Kaspersky solutions and integrates them into customer's existing production environment.
  • Performs health checks, configurations, and optimization projects for existing customers. This may also include assisting our partner support organizations.
  • Document all aspects of the service engagement, including technical notes, time spent on projects, and the project status via company systems.
  • Communicate challenges to senior management that we may seek for a swift resolution through additional Kaspersky resources.
  • Reporting of project status to customers and management.
  • Keep updating and maintaining our technical documents, such as SOWs, project plans, health check templates, technical design (Visios), and As-builts documents.
  • Develop new documents whenever required.
  • Participate in solution design preparation for new or existing customers.
  • Maintain close collaboration with colleagues from Sales and Pre-sales teams.
  • Develop strong customer relationships to promote deeper sales and services team involvement.
  • Taking initiative on technical skills, self-learning, and development towards obtaining Kaspersky Certifications.
  • Apply system analysis techniques and procedures, consult with end-users to diagnose product and system issues, and determine appropriate system configurations and specifications to optimize usage of Kaspersky products.
  • Manage, escalate, and drive satisfactory resolution of customers' technical support issues based on Kaspersky products and technologies.
  • Drive issue resolution using established processes and procedures in coordination with supporting resources to ensure a timely solution.
  • Create and develop innovative strategies to resolve customer issues using sound decision-making and critical thinking skills.
  • Leverage appropriate resources based on the severity level and security risk to the customer's environment.
  • Analyze customer business requirements to create recommendations for hardware specifications as well as software settings in regard to Kaspersky applications.
  • Deliver Kaspersky professional services with high-level customer satisfaction both onsite and remotely depending on the agreement with a customer.
  • Create and facilitate communication between customers, product experts, and development teams at Kaspersky to manage escalations requiring fixes or feature requests.
  • Help design and develop product documentation and provide product feature requests, including product operation and design/functionality suggestions to product managers from customers and users.
  • Work with clients to determine their needs and requirements for information technology business needs and problems.
  • Recommend type and duration of the services that best meet the customer's needs, design the scope of the services engagement.
  • Contribute to the development of PS strategies, plans, and advice on the use of technology in current and planned PS strategies.
  • Plan, develop, and test technical solutions and architectures that meet the client's needs.
  • Deliver knowledge transfer for the implemented technology.
  • Delivers consultative-based knowledge transfer and documentation to Kaspersky clients.

Required

  • 7+ years of experience in the IT industry; 4+ years of experience in information security.

*Will be required to pass Kaspersky Internal certifications within an appropriate time period after onboarding.

Required Communication Skills

  • Verbal and written communication skills must be at the professional level.
  • Demonstrate a high level of customer service professionalism.
  • Advanced-level interpersonal and negotiation skills.
  • Specific language capabilities: knowledge of Russian and/or Arabic is an advantage.

Required Technical Skills

Basic knowledge in:

  • MS SharePoint.

Intermediate knowledge in:

  • MS SQL and MS Exchange.
  • Web, Email and Messaging Systems.
  • Cloud Technologies and Office 365.
  • Dockers and containers technology.
  • Testing for beta versions.
  • Embedded systems and sandbox technologies.
  • Following Kaspersky solutions: Endpoint Security for Windows, Endpoint Detection & Response Optimum and Security for Windows Servers.
  • Microsoft OS (Server 2008+ and Windows 7+) at a system administration level.
  • Corporate networking infrastructures, including DNS, SIEM, group policy, and AD/DC etc.

Preferred Technical Skills

  • Advanced knowledge in:
  • TCP/IP and LAN Technologies.
  • Security solutions (Firewalls/authentication/encryption/AV MS).
  • Troubleshooting skills including the ability to analyze logs, traces, and dump files.
  • Virtualization environment (VMWare, Nutanix, KVM, Hyper-V, Citrix).
  • *Following Kaspersky solutions: KATA and EDR, CyberTrace, Scan Engine, Kaspersky Security for Cloud Console, MDR, Extended Detection and Response (XDR), Unified Management Analysis Platform (KUMA-SIEM), Security for Linux Mail Server, Security for Mail Gateway, Security for Exchange Server, Web Traffic Security, Encryption, System Management, MDM, Endpoint Security for Mac, Endpoint Security for Linux, KSV Agentless, KSV Light Agent, and Industrial Security Solutions.

EDUCATION

Completed degree (at least BS or equivalent) in Information Technology, Management Information Systems, or Computer Science field and/or the following industry certifications:

  • CompTIA A+ or equivalent.
  • CompTIA N+ or equivalent.
  • CompTIA Security + or equivalent.
  • CompTIA Server+ or equivalent.
  • Microsoft certification in system administration of Windows Server 2016+/ Windows 10+.
  • CISSP.
  • VMware or equivalent.
  • Linux LPI or equivalent.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Business Development and Customer Service
  • Industries: Computer and Network Security and IT Services and IT Consulting
#J-18808-Ljbffr

  • Hotel Service Ambassador

    8 hours ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Professional Full time

    We are seeking a Front Desk Agent to provide exceptional service and create unforgettable guest experiences in our Riyadh hotel. As the first point of contact, you will deliver a warm welcome and ensure seamless check-in and check-out processes.Key Responsibilities:Guest Services & Check-In/Check-Out:Greet guests with professionalism, process check-ins and...

  • Design Engineering Professional

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Medical Services Directorate Full time

    This position requires an experienced Communication Design Engineer with a Bachelor of Science degree in Communication Engineering from an accredited engineering school. The incumbent shall have a minimum of 8 years of experience in the design of Communication engineering works, of which 3 years shall have been in a project engineer or supervisory...

  • Professional Services Expert

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Kaspersky Full time

    Job DescriptionAs a Professional Services Engineer at Kaspersky, you will play a vital role in delivering exceptional service to our corporate customers in the META region. Your primary responsibility will be to provide technical expertise and support for the deployment, configuration, and maintenance of Kaspersky products.You will work closely with...

  • Engineering Quality Assurance Professional

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Saudi Petroleum Services Polytechnic Full time

    About the JobSaudi Petroleum Services Polytechnic is seeking a Quality Assurance Manager to join our team.Job DescriptionThe successful candidate will be responsible for ensuring that all projects are delivered to the highest standards of quality, safety, and environmental responsibility.This will involve developing and implementing quality assurance plans,...

  • Field Service Engineers

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Saudi Petroleum Services Polytechnic Full time

    Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche,...

  • Luxury Guest Experience Manager

    8 hours ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Professional Full time

    Welcome to our team of hospitality professionals! We are looking for a skilled Front Desk Agent to join our Riyadh hotel team. As a key member of our front office staff, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.Responsibilities:Guest Services & Check-In/Check-Out:• Greet...

  • Front Office Operations Coordinator

    8 hours ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Professional Full time

    The ideal candidate for this role is a customer-focused individual who thrives in fast-paced environments. As a Front Desk Agent at our Riyadh hotel, you will be responsible for creating memorable guest experiences through excellent service delivery and attention to detail.Main Responsibilities:Guest Services & Check-In/Check-Out:• Welcome guests with...

  • Engineering Services Director

    8 hours ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Imar, Engineering Consultants Full time

    We invite applications for the esteemed position of Engineering Services Director at Imar Engineering Consultants. In this critical role, you will oversee the delivery of our comprehensive range of services, emphasizing architectural design, engineering, interior design, and real estate consultancy.Since 1993, we have established ourselves as a respected...

  • Front Desk Representative

    12 hours ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Professional Full time

    We are sourcing on behalf of a globally recognized luxury hotel in Riyadh, known for its exceptional service, elegance, and world-class hospitality. This prestigious property caters to high-profile guests, business travelers, and tourists, offering an unparalleled hospitality experience. As a Front Desk Representative, you will be the first point of contact,...

  • Riyadh Hotel Representative

    8 hours ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Professional Full time

    This role offers a fantastic opportunity for a career-minded individual to develop their skills in a dynamic and upscale environment. As a Front Desk Agent at our Riyadh hotel, you will be responsible for delivering exceptional guest experiences and contributing to the success of our front office team.Key Accountabilities:Guest Services &...

  • Commissioning Engineer for Building Services

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Air-conditioning Balancing Services Co. Full time

    Company OverviewAir-conditioning Balancing Services Co. is a leading provider of commissioning services for HVAC systems. We are dedicated to delivering high-quality solutions that meet our clients' needs.Job RequirementsEducation: Graduate with an Engineering Degree (Mechanical or Equivalent).Experience: Minimum of 5 years' experience in the field of...

  • Building Management System Professional

    11 hours ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Hamid Nawaz Engineering Services Full time

    We are seeking a talented Building Management System Professional to join our team at Hamid Nawaz Engineering Services. As a key member of our team, you will be responsible for working on various projects related to building management systems. Your primary responsibilities will include fabricating, installing, and troubleshooting DDC devices in control...

  • Field Service Engineer

    1 day ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Arab National Bank Full time

    We are hiring 10 Field Service Engineers for a global engineering firm in Saudi Arabia. This is an exciting opportunity for Saudi Nationals to join a world-class company that provides cutting-edge solutions in engineering and technology.This role is open to graduates and early-career professionals with an engineering degree who are eager to gain hands-on...

  • Field Service Engineer

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Emagine Solutions FZE Full time

    We are hiring 10 Field Service Engineers for a global engineering firm in Saudi Arabia. This is an exciting opportunity for Saudi Nationals to join a world-class company that provides cutting-edge solutions in engineering and technology.This role is open to graduates and early-career professionals with an engineering degree who are eager to gain hands-on...

  • Director of Data Engineering Services

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Ejada Systems Limited. Full time

    Ejada Systems Limited is seeking an experienced Director of Data Engineering Services to join our team. As a key member of our data management operations, you will be responsible for developing and implementing strategies to improve data platform stability and availability, while ensuring the efficient and effective delivery of data engineering services.Key...

  • Engineering and Construction Professional

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Saudi Diyar Consultants Full time

    As a Senior Planning Engineer at Saudi Diyar Consultants, you will play a critical role in delivering exceptional project planning and scheduling services to our clients in Jeddah and Riyadh.The ideal candidate will have experience in project planning and scheduling in diversified engineering and construction projects, with a strong understanding of project...

  • Service Delivery Expert

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Saudi Petroleum Services Polytechnic Full time

    Career Opportunities at Roche Saudi Arabia.Job DescriptionJoin our dynamic team of engineers as we strive to improve healthcare and make a meaningful impact on patients' lives. In this role, you will collaborate with various departments and teams to develop and maintain high-quality engineering solutions that drive innovation and excellence in product...

  • Network Infrastructure Engineer

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Medical Services Directorate Full time

    We are seeking a highly experienced Network Infrastructure Engineer to join our team at the Medical Services Directorate. As a key member of our team, you will play a critical role in designing and implementing Communication engineering projects.Key ResponsibilitiesTechnical review and design of Communication engineering projects from schematic development...

  • Consulting Services Professional

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia cander Full time

    As a Consulting Services Professional at our prestigious consultancy, you will play a vital role in delivering high-quality services to our top-tier clients in Riyadh. With 1-4 years of experience in strategy consulting, you will bring valuable expertise to our team, driving business success through innovative solutions and strategic insights.This exciting...

  • Engineering Professional

    15 hours ago

    Riyadh, Ar Riyāḑ, Saudi Arabia AECOM Full time

    At AECOM, we're passionate about delivering innovative solutions that transform communities and improve lives.Job OverviewWe are seeking a talented Graduate Engineer to join our team. As an analytical designer, you will work on engineering design projects under the supervision of experienced engineers.Key ResponsibilitiesDesign and develop engineering...