Luxury Guest Experience Manager
5 days ago
Welcome to our team of hospitality professionals We are looking for a skilled Front Desk Agent to join our Riyadh hotel team. As a key member of our front office staff, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.
Responsibilities:
- Guest Services & Check-In/Check-Out:
• Greet guests with a smile and a warm welcome
• Process check-ins and check-outs efficiently and accurately
• Ensure guests receive relevant information about hotel services and policies - Reservations & Room Assignments:
• Handle reservations and room allocations with care
• Maximize occupancy and guest satisfaction
• Coordinate with housekeeping and concierge teams to ensure rooms meet luxury standards - Guest Relations & Problem Resolution:
• Anticipate guest needs and personalize services
• Address concerns and complaints with professionalism and discretion
• Provide recommendations for local attractions, dining, and entertainment - Administrative & Compliance Duties:
• Maintain accurate guest records and billing information
• Ensure compliance with hotel policies, local regulations, and security procedures
• Support front office operations and assist with special events and promotions
Requirements:
- 1-3 years of experience in a similar role in a luxury hotel.
- Degree in Hospitality, Tourism, or a related field is an asset.
- Proficiency in hotel Property Management Systems (PMS) is essential.
- Language skills: English and Arabic are mandatory; additional languages are a plus.
- Excellent grooming and professional etiquette.
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