Riyadh Hotel Representative

1 day ago


Riyadh, Ar Riyāḑ, Saudi Arabia Professional Full time

This role offers a fantastic opportunity for a career-minded individual to develop their skills in a dynamic and upscale environment. As a Front Desk Agent at our Riyadh hotel, you will be responsible for delivering exceptional guest experiences and contributing to the success of our front office team.

Key Accountabilities:

  • Guest Services & Check-In/Check-Out:
    • Deliver a warm and welcoming experience for all guests
    • Process check-ins and check-outs efficiently and accurately
    • Provide guests with relevant information about hotel services and policies
  • Reservations & Room Assignments:
    • Manage reservations and room allocations with precision
    • Maximize occupancy and guest satisfaction
    • Collaborate with housekeeping and concierge teams
  • Guest Relations & Problem Resolution:
    • Anticipate guest needs and tailor services accordingly
    • Resolve issues promptly and professionally
    • Offer recommendations for local activities and amenities
  • Administrative & Compliance Duties:
    • Maintain accurate guest records and billing information
    • Ensure adherence to hotel policies, regulations, and security protocols
    • Support front office operations and contribute to special events

Requirements:

  • Relevant work experience in a similar role in a luxury hotel.
  • Degree in Hospitality, Tourism, or a related field is an asset.
  • Technical skills in hotel Property Management Systems (PMS) are essential.
  • Language skills: English and Arabic are mandatory; additional languages are a plus.
  • Excellent personal presentation and professional demeanor.


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