Senior Digital Operations

6 days ago

Riyadh, Ar Riyāḑ, Saudi Arabia Chalhoub Group Full time

INSPIRE | EXHILARATE | DELIGHT

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work.

To keep the innovation journey going, the Group has set up "The Greenhouse", which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.

What you'll be doing

  • Monitor and ensure a seamless customer journey omni-channel operations across all brands, resolving any issues faced throughout the order journey to maintain high levels of customer satisfaction.
  • Support the Omni-Channel Operations Lead in ensuring smooth customer journeys across all channels.
  • Assist in communicating changes in processes to service providers and third parties to minimize disruptions.
  • Aid in audits and action plans to enhance operational performance.
  • Collaborate with support services and providers to meet service level agreements (SLAs) and improve performance.
  • Participate in brand meetings to assist in supporting growth strategies and operational readiness.
  • Contribute to identifying opportunities for standardization across brands and supporting project coordination.
  • Resolve issues encountered by orders to uphold customer satisfaction.
  • Support in facilitating communication among stakeholders and project initiatives.
  • Assist in analysing processes, proposing enhancements, and contributing to efficiency efforts.
  • Foster a culture of transparency and accountability within the team.
  • Assist in conducting test orders, tracking journeys, and suggesting improvements.
  • Support in OMS-related configurations or enhancements.
  • Collaborate with the product team to ensure timely delivery of brand enhancements.

What you'll need to succeed

  • Fluent in English, Arabic (preferred)
  • Tools: Confluence, Power Point, Excel, OMS, SFCC
  • Proven experience (ecommerce, retail, project management, or related fields)
  • Great communication skills, critical thinking, and analytical skills
  • Experience with the local market is preferred (as a customer and/or supplier)
  • Excited to draw findings from figures and data.
  • A hunger to deliver truly transformational impact. This role is not for the timid

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

#J-18808-Ljbffr

  • Digital Transformation Lead

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Digital Government Authority Full time

    About the JobThe Digital Government Authority seeks an experienced professional to join our team as a Digital Transformation Lead. In this role, you will be responsible for leading the development of innovative strategies and digital transformation initiatives that align with the government sector's objectives.Your Key Responsibilities:Lead the development...

  • Digital Support Specialist

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Digital Cooperation Organization (DCO) Full time

    About the Digital Cooperation Organization (DCO):The DCO is the world's first standalone international intergovernmental organization focusing on the acceleration of the growth of an inclusive and sustainable digital economy. We bring together Ministries of Communications and Information Technology of our Member States, empowering youth, women, and...

  • Senior Operations Manager

    7 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Jeel Full time

    We're Hiring: Senior Operations Manager – Digital LabJob Type: Full-Time | Level: Senior ManagementAbout JeelJeel is a wholly-owned subsidiary of Riyad Bank, committed to driving innovation, entrepreneurship, and digital transformation in Saudi Arabia. Our Digital Lab serves as an accelerator for startups, providing a platform to empower entrepreneurs,...

  • Senior Principle Consultant, Digital Transformation

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia SITE سايت Full time

    As a Digital Transformation Consultant, you are responsible for working with businesses across various industries to assess their digital maturity, develop transformation roadmaps, and implement cutting-edge technologies to enhance operational efficiency, customer experience, and business agility.Key ResponsibilitiesDevelop and present comprehensive digital...

  • Senior Consultant Manager – Digital Transformation

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Rubix Consulting Full time

    Rubix Consulting: Who We AreRubix Consulting is dedicated to guiding clients through the complexities of today's digital landscape. We fuse strategic acumen with technological insight, enabling organizations to adapt, compete, and thrive in an ever-evolving marketplace.Job Title: Senior Consultant Manager – Digital TransformationReady to lead digital...

  • Operations Digitalization Lead

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia MINDTEL Full time

    MINDTEL Global is committed to delivering exceptional results through innovative digital transformation initiatives.Telecom Automation ExpertThis role involves developing and executing a comprehensive digital transformation roadmap that aligns with the company's strategic goals.Leverage advanced analytics and AI/ML solutions to optimize network operations...

  • Digital Operations Lead

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Tahaluf Full time

    We are Tahaluf, a leading events organizer in Saudi Arabia, and we're looking for a Digital Operations Executive to join our team. This is an exciting opportunity to work with us as we scale our business and create awe-inspiring experiences for our attendees.Job DescriptionIn this role, you will play a vital part in planning, executing, and supporting...

  • Senior Office Manager

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Digital Cooperation Organization (DCO) Full time

    What We Offer:The Digital Cooperation Organization (DCO) offers a dynamic and supportive work environment, where you will have the opportunity to make a meaningful contribution to our mission. As an Executive Assistant, you will be working closely with senior leaders, developing your skills and expertise, and playing a critical role in shaping the future of...

  • Digital Operations Executive

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Tahaluf Full time

    Get AI-powered advice on this job and more exclusive features.Company DescriptionTahaluf is rewriting the events playbook. Its purpose is transformational, its DNA digital, and its ambition unprecedented. Tahaluf is scaling to further increase its lead as the largest B2B Live and On Demand Events organiser in Saudi Arabia: by SQM, Attendance, Colleagues and...

  • Global Digital Operations Manager

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Qatar Airways Full time

    Job Title: Global Digital Operations ManagerWe are seeking a highly experienced Digital Operations Manager to join our team in Riyadh, Kingdom of Saudi Arabia. This role will be responsible for overseeing the planning and execution of all required Digital and Marketing Campaigns activities.The ideal candidate will have extensive experience in Marketing and...

  • Senior Digital Marketing Specialist

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia NICE ONE | نايس ون Full time

    Job Description:We are seeking an experienced Senior Digital Marketing Specialist to join our dynamic marketing team. This role is pivotal in driving and executing high-impact digital marketing strategies, enhancing our online presence, and significantly contributing to our organization's growth objectives.Key Responsibilities in Digital Marketing...

  • Executive Director Operations Clinic, Digital and Home Health

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Michael Page Full time

    A leading comprehensive care institution that offers a seamless blend of clinic services, digital health solutions, and home health care is looking to recruit an Executive Director of Operations - Clinic, Digital Health, and Home Health for their operations in Riyadh.Client DetailsA leading comprehensive care institution that offers a seamless blend of...

  • Administrative Operations Specialist

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Qvest Digital AG Full time

    We are seeking a highly organized and proactive individual to provide comprehensive administrative support for the establishment and daily management of our new entity in Saudi Arabia, working closely with the Managing Director.Your TasksSupport the legal set-up of the new entity by providing correspondence with public authorities.Perform official...

  • Executive Director Operations Clinic, Digital and Home Health

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Arab National Bank Full time

    A leading comprehensive care institution that offers a seamless blend of clinic services, digital health solutions, and home health care is looking to recruit an Executive Director of Operations - Clinic, Digital Health, and Home Health for their operations in Riyadh.Client DetailsA leading comprehensive care institution that offers a seamless blend of...

  • Consulting Manager

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Del-Ponte Full time

    Del-Ponte is a leader in connecting talented professionals with impactful transformation projects across the GCC and Middle East.Key ObjectivesAs a Digital Transformation Consulting Manager/Senior Manager, you will:Design and execute digital transformation strategies to improve operational efficiency, customer experience, and organizational agility.Conduct...

  • Senior Management Professional

    7 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Jeel Full time

    Job Description">Jeel is seeking a highly skilled Senior Operations Manager to join our team. As a key member of our Digital Lab, you will be responsible for leading the strategic execution, stakeholder engagement, and operational efficiency of our startup acceleration programme.Key Responsibilities">Develop and implement strategic initiatives to drive...

  • Director of Digital Acceleration

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Jeel Full time

    We're seeking a seasoned Senior Operations Manager to lead the strategic execution, stakeholder engagement, and operational efficiency of our Digital Lab. The ideal candidate will have 5-7 years of experience in an operational leadership role within an incubator, accelerator, or innovation hub.Key responsibilities include:Oversee the day-to-day operations of...

  • Training Operations Analyst

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Digital Government Authority Full time

    General Objective of the Job:To participate in the preparation of the necessary research and studies for the launch and implementation of training programs aimed at developing digital skills among employees in the government sector. This includes conducting studies aimed at establishing systematic mechanisms and methods for registration in training programs,...

  • Senior Director of Operations

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Saudi Petroleum Services Polytechnic Full time

    Job OverviewWe are seeking a seasoned healthcare professional to lead our operations in Riyadh. As Executive Director of Operations, you will be responsible for ensuring seamless service delivery, operational efficiency, and strategic growth across multiple platforms.This leadership role reports directly to the Chief Operating Officer (COO) and requires a...

  • E-Learning Operations Coordinator

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Digital Government Authority Full time

    About This Role: As a Training Programs Analyst, you will play a crucial part in developing digital skills among government sector employees by participating in the launch and implementation of training programs.Your Key Responsibilities:Program Design: You will work with the Digital Skills Development Department to design and implement training programs...