Technical Consultant, Customer Success

4 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Denodo Technologies, Inc. Full time

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Technical Consultant, Customer Success

Job Category: Customer Success

Denodo is a leader in data management. The award-winning Denodo Platform is the leading data integration, management, and delivery platform using a logical approach to enable self-service BI, data science, hybrid/multi-cloud data integration, and enterprise data services. Realizing more than 400% ROI and millions of dollars in benefits, Denodo's large enterprise and mid-market customers across 30+ industries have received payback in less than 6 months. For more information, visit www.denodo.com.

We are a fast-growing, international organization with teams across four continents and we work with cutting-edge technology, but that's not all we have to offer. At Denodo, we are like a family and it is of the utmost importance to us that we help support your professional growth every step of the way.

Job Description

As a passionate Technical Consultant, you will be responsible for consulting, solution/problem-solving, and empowering our clients' data journey using Data Virtualization.

Our customers' projects include integrating data in a virtual manner for operational and/or analytical purposes - combining multiple data sources for Advanced Analytics; implementation of Logical Data Warehouses and Virtual Data Marts to enable modern Business Intelligence solutions; modernizing data ecosystems for Hybrid and Cloud environments; and building Agile Operational Reporting on diverse platforms are just a few flavors of your future projects.

Be part of an elite team in a rapidly growing international software product company. Your career with us will combine cutting-edge technology, exposure to worldwide clients across all industries (Financial Services, Automotive, Insurance, Pharma, etc.), exciting growth path for technical, product, and customer-facing roles, direct mentorship, and access to senior management as part of a global team.

Job Responsibilities & Duties

To be successful in this role you will require a combination of high technical expertise, troubleshooting skills and client management skills to conduct on-site and off-site consulting, product implementation and technical problem-solving. In this position you will work directly with engineers: our own staff, our partners, and our customers.

Product and technical knowledge:

  • Obtain and maintain strong knowledge of the Denodo Platform, be able to deliver a superb technical pitch, including an overview of our key and advanced features and benefits, services offerings, differentiation, and competitive positioning.
  • Constantly learn new things and maintain an overview of modern technologies.
  • Be able to address a majority of technical questions concerning customization, integration, enterprise architecture, and general features/functionality of our product.
  • Capable of building and/or leading the development of custom deployments based on and beyond client's requirements.
  • Provide timely, prioritized, and complete customer-based feedback to Product Management, Sales, Support and/or Development regarding client's business cases, requirements, and issues.

Presentation and organizational skills:

  • Engage clients in the product architecture, configuration, and use of the Denodo Platform.
  • Know when and where to escalate within the Denodo technical organization, and make effective use of those resources.
  • Promote knowledge and best practices while managing deliverables and client expectations.
  • Manage client expectations, establish credibility at all levels within the client, and build problem-solving partnerships with the client, partners, and colleagues.
  • Provide technical consulting and support.
  • Develop white papers, presentations, training materials, or documentation on related topics.
Desired Skills & Experience

Required Skills

  • Experience Range: 3-15 years (new graduates must be top-ranked and exceptionally qualified).
  • University Degree relating to information systems or computer science (Bachelor's, Master's, Diploma).
  • Excellent verbal and written communication skills to be able to interact with technical and business counterparts.
  • Solid understanding of SQL and good grasp of relational and analytical database management theory and practice.
  • Good knowledge of modern technologies such as JDBC, XML, and Web Services APIs.
  • Strong technical knowledge in modern architectures.
  • Strong analytical and problem-solving abilities.
  • Active listener.
  • Lots of curiosity. You never stop learning new things.
  • Creativity. We love to be surprised with innovative solutions.
  • Willingness to travel.
  • Be a team worker with a positive attitude.

Non-mandatory Skills (Nice to have)

  • Experience working with GIT or other version control systems.
  • Experience working with relational, NoSQL, and graph databases.
  • Experience working with data in Cloud platforms (GCP, AWS, Azure), including dbPaaS vendors (Snowflake, MongoDB Atlas, etc.).
  • Experience working with container and orchestration tools (Docker and Kubernetes).
  • Experience working with caching approaches and technologies.
  • Experience in Windows & Linux (and UNIX) operating systems in server environments.
  • Business software implementation and integration projects (e.g. ETL/Data Warehouse architectures, CEP, BPM).
  • Integration with packaged applications (e.g. relational databases, SAP, Siebel, Oracle Financials, Business Intelligence tools,…).
  • Industry experience in supporting mission-critical software components.
  • Experience in attending customer meetings and writing technical documentation.
  • Foreign language skills are a strong plus: Spanish, French, German...

Denodo is an equal opportunity employer and prohibits discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by applicable law. Denodo will provide reasonable accommodation to employees who have protected disabilities in accordance with applicable law.

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