Call Center Representative

4 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia Arab National Bank Full time

Responsibilities

  • Manage inbound and outbound calls in a timely manner.
  • Provide accurate information to the caller, catering to all the necessary inquiries.
  • Elaborate on the features, specifications, and details of the company's product to convert potential prospects into consumers.
  • Contribute to the company's growth by improving the number of connections using pleasant and informative conversations.
  • Maintain necessary call log details using the latest technology available in the company's cloud or digital database.
  • Enhance customer satisfaction by reducing call waiting time and offering a delightful telephonic conversation.

Skills

  • Previous experience in a customer support role.
  • Adept in handling different functions of the telephone along with fluent spoken skills.
  • High efficiency in handling several tasks in the daily routine.
  • Fluent command of computer technologies and basic operations for conducting assigned tasks productively.
  • Good command of effective negotiations with a knack for explaining all the benefits of a product or service.
  • Positive outlook towards suggestions from management related to required improvements.
  • English proficiency.

Working Hours: 6 working days

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