Customer Experience Manager

3 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia Avensys Consulting Full time
Customer Experience Manager (CXM)

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking to hire a Customer Experience Manager. The Customer Experience Manager (CEM) is responsible for overseeing and improving the customer service operations and customer journey across all touchpoints within the company. The CEM drives strategic initiatives to enhance customer satisfaction, loyalty, and overall experience.

Requirements:

  • Bachelor's degree in business administration, Marketing, or a related field.
  • 4 years of experience in customer service or customer experience management, with at least 2 years in a leadership role.
  • Proven track record of managing customer service teams and improving customer satisfaction metrics.
  • Experience in retail or e-commerce environments is highly desirable.
  • Strong understanding of company policies, procedures, and operations.

WHAT'S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to hanin@aven-sys.com. Your interest will be treated with strict confidentiality.

Consultant Details:

Consultant Name: Hanin Alghamdi

EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' personal information and privacy policy.

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Customer Service and Management

Industries

Retail and Appliances, Electrical, and Electronics Manufacturing

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