Strategic Account Manager
4 days ago
Riyadh, Saudi Arabia | Posted on 01/06/2025
We support the Kingdom's largest and most complex organizations across all industries in delivering Enterprise Transformation with a clear mission to support our customers to grow better not just bigger, focusing on efficiency and not just effectiveness.
We are currently searching for a dedicated, ambitious, and self-driven Strategic Account Manager to join our Sales Department, playing a critical role in building relationships with our significant clients.
This is a senior sales position that requires high commitment, the ability to build long-term relationships, and a passion for technology.
The candidate must have experience in selling and presenting IT solutions in at least one of the following domains: Microsoft Infrastructure Services, Unified Communications, IT Service Management Solutions and Consultation, Customer Experience, Data and Analytics.
Responsibilities- Establishes productive, professional relationships with key personnel in assigned customer accounts.
- Coordinates the involvement of company personnel, including business development, support, service, marketing, customer success, and management resources, to meet account performance objectives and customer expectations.
- Meets assigned targets for profitable sales volume and strategic objectives in assigned accounts.
- Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period.
- Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
- Leads solution development efforts that best address customer needs while coordinating the involvement of all necessary company personnel.
- Identifies and approaches new potential strategic customers.
- Prepares monthly, quarterly, and annual reports and forecasts.
Certification Requirements:
- Bachelor's degree in Computer Science, Business Administration, or equivalent.
- ITIL Foundation (preferred)
- Inbound Sales (must)
Skills:
- Minimum of 5 years' experience in enterprise sales or a related position.
- Hands-on experience with CRM software and account management systems.
- Experience in selling and presenting IT solutions in at least one of the following domains: Microsoft Infrastructure Services, Unified Communications, IT Service Management Solutions and Consultation, Customer Experience, Data and Analytics.
- Understanding of sales performance metrics.
- Strong negotiation skills with a problem-solving attitude.
- Customer-centric and a good listener.
- Ability to contribute consistently and positively in a high-paced, fast-changing, and sometimes unpredictable work environment.
- Articulate verbal communication, professional business writing, and presentation skills.
Personal Skills (MUST):
- High sense of responsibility and ownership, acting like an owner in what you do.
- Exceptional communication and presentation skills.
- Ability to work independently or in a team.
- Ability to work to tight deadlines.
- Ability to maintain composure during stressful situations.
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