Guest Relations Manager

4 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia Selective Touch Consultancy Full time

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Direct message the job poster from Selective Touch Consultancy

Talent Acquisition | Headhunter | Training and Development Coordinator

Role Overview:

A prestigious hospitality restaurants group is seeking a Guest Relations Manager to enhance customer experience and ensure exceptional service standards. The ideal candidate is passionate about hospitality, customer-focused, and skilled in guest engagement.

Key Responsibilities:

  1. Guest Experience Management – Oversee the entire guest journey, ensuring outstanding service.
  2. Service Quality & Feedback – Monitor guest satisfaction, address feedback, and implement improvements.
  3. VIP & Loyalty Management – Personalize experiences for VIPs and loyalty program members.
  4. Complaint Resolution – Handle guest concerns professionally to maintain brand reputation.
  5. Event Coordination – Manage special occasions and tailored experiences.
  6. Team Training & Leadership – Guide and train staff to maintain high service standards.
  7. Reporting & Improvement – Analyze guest feedback and collaborate on service enhancements.

Requirements:

  1. Experience as a Guest Relations Manager in luxury hospitality, mainly restaurants.
  2. Strong leadership, communication, and problem-solving skills.
  3. Fluency in English & Arabic.
  4. Currently in Saudi Arabia (locally available).
  5. Ready to join immediately.

Apply now to join a leading luxury hospitality group

Seniority Level

Executive

Employment Type

Full-time

Job Function

Customer Service

Industries

Hospitality and Restaurants

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