Guest Relations Manager
23 hours ago
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Direct message the job poster from Selective Touch Consultancy
Talent Acquisition | Headhunter | Training and Development CoordinatorRole Overview:
A prestigious hospitality restaurants group is seeking a Guest Relations Manager to enhance customer experience and ensure exceptional service standards. The ideal candidate is passionate about hospitality, customer-focused, and skilled in guest engagement.
Key Responsibilities:
- Guest Experience Management – Oversee the entire guest journey, ensuring outstanding service.
- Service Quality & Feedback – Monitor guest satisfaction, address feedback, and implement improvements.
- VIP & Loyalty Management – Personalize experiences for VIPs and loyalty program members.
- Complaint Resolution – Handle guest concerns professionally to maintain brand reputation.
- Event Coordination – Manage special occasions and tailored experiences.
- Team Training & Leadership – Guide and train staff to maintain high service standards.
- Reporting & Improvement – Analyze guest feedback and collaborate on service enhancements.
Requirements:
- Experience as a Guest Relations Manager in luxury hospitality, mainly restaurants.
- Strong leadership, communication, and problem-solving skills.
- Fluency in English & Arabic.
- Currently in Saudi Arabia (locally available).
- Ready to join immediately.
Apply now to join a leading luxury hospitality group
Seniority LevelExecutive
Employment TypeFull-time
Job FunctionCustomer Service
IndustriesHospitality and Restaurants
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