Guest Relations Agent

5 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia MJS Investment Full time

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MJS Investment is located in Riyadh and is focused on providing exceptional experiences to both customers and employees. The company, with the vision of Making Jobs and Smiles, emphasizes career opportunities for Saudi Nationals and promotes diversity and inclusion with representation from 50+ nationalities. Committed to Saudi Vision 2030, MJS contributes to the growth of the hospitality industry and bringing exciting concepts to the Kingdom.

Role Description

We are seeking passionate and dynamic individuals to join our Guest Relations Team. This is a unique opportunity to join an expanding team focused on providing excellent guest experiences and memorable moments. The role requires our team to be on-the-ground and in the restaurants to meet our guests; this is a hands-on role for a team player.

Responsibilities
  • Be the first point of contact for our guests within the restaurants, providing a warm and welcoming experience
  • Build rapport with guests, anticipating their needs and exceeding their expectations
  • Handle guest enquiries and requests with professionalism and efficiency
  • Ensure smooth and seamless dining experiences, from the point of reservation to farewell
  • Contribute to a positive and collaborative team environment
Qualifications & Experience
  • Possess excellent communication and interpersonal skills
  • Have a genuine passion for hospitality and customer service
  • Be eager to learn and grow in a fast-paced environment
  • Embrace the local culture and traditions, sharing these with our guests
  • Be fluent in Arabic and English languages
Seniority level

Entry level

Employment type

Full-time

Industries

Hospitality

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