Head of Operations

2 days ago

Jeddah, Makkah Province, Saudi Arabia Abdul Latif Jameel Enterprises Full time
Head of Operations (Accessories and E-Commerce)

Oversee and manage the overall department strategies focusing on customer needs and positioning the company as a leader in the accessories market through innovation by providing differentiated products and developing the organization to meet growth challenges.

  • Lead department initiatives and strategies towards meeting business short-term and long-term direction in terms of product ranges, growth, localization, and customization that will generate market growth, business revenue, and profit margin.
  • Lead the development and implementation of marketing strategies like branding, campaigns, promotion, communication, logistics, and budgets through continuous market research to understand trends, customer needs, and satisfaction.
  • Manage product sales by implementing sales and marketing strategies and establishing continuous communications with sales staff and distribution channels.
  • Manage the development and implementation of pricing strategies to ensure competitiveness in markets, generate anticipated revenues, and maximize marginal profit.
  • Lead the development, installation, and implementation of a customer care program to generate customer awareness and increase guest loyalty.
  • Develop new customers, segments, and sales channels and negotiate sales contracts through maintenance of customer relationships and provision of prompt customer service.
  • Build and maintain good interpersonal relationships with staff, sales channels, industry and trade associations, and customer groups to achieve company targets of increasing market share in the automotive accessories business.
  • Administer negotiating procurement contracts with local suppliers and provide expertise in setting technical specifications in the contract.
  • Direct the development of new products or services based on customer expectations, perceived needs, and market study, ensuring compliance with national and international standards.
  • Manage the product development process from conception to a fully marketable product by performing market research and formulating product development plans to keep abreast of technology trends in the industry.
  • Develop and lead the implementation and monitoring of product marketing plans by providing input and continuous involvement in the product development process.
  • Oversee market research to understand trends, customer expectations, and segments through continuous follow-up on competitors' performance and indirect interaction with customers and the community.
  • Promote the "Kaizen" concept to ensure continuous improvements in business processes and practices across the department to enhance productivity.
  • Monitor advancements in e-commerce for opportunities and new ideas to improve our customers' digital experience in the automotive aftermarket sector.
  • Plan operational budgets ensuring CarHub sales performance meets agreed growth objectives.
  • Drive special deal terms and negotiations with service providers to optimize collaboration and enhance customer experience.
  • Review historical sales trends, research demand drivers, prepare forecast data, develop statistical forecast models, and evaluate forecast results.
  • Gather data and requests from various sources (app analytics, customers, internal market team, competitive space) and develop concrete insights, opportunities, and roadmap enhancements.
  • Test all functionalities in pre-publishing and publishing new versions to ensure seamless customer experience.
  • Set up tracking systems for measuring success of the business and track competitor activities by keeping abreast of market changes and marketing mix used by competitors.
  • Participate and contribute to overall business strategy formulation, planning, and budgeting activities.
  • Liaise and interact with all internal and external stakeholders to assess the performance of current systems and requirements of new technologies based on the business environment.
  • Manage team to attain activity metrics of partner outreach, decision maker contacts, and partner progression.
  • Interact with sales, marketing, and customer finance to understand demand forecast drivers.
  • Build and manage a team of talented professionals to help achieve goals.
  • Manage, mentor, and develop the team by aligning their training needs to international best practices and standards.
  • Regularly update on-going project progress.
  • Identify, develop, and implement ideas, techniques, procedures, services, or products. Oversee the e-commerce business strategy for CarHub by developing and managing innovative marketing campaigns.
  • Develop and launch new products and services by constantly innovating and improving the CARHUB platform and user experience.
  • Manage the network of service providers to ensure a high-quality experience for users.
  • Manage the e-commerce platform to raise awareness by improving usability, design, content, and conversion.
  • Provide advice on all e-commerce related IT technologies, platforms, and emerging technologies/practices.
  • Contextual technical understanding including solutions design and development.
  • Devise strategies to drive trade for trial of the e-commerce platform.
  • Responsible for formulating annual strategy and business plan for CarHub aligning it with overall annual ALJ vision.
  • Understand the e-commerce fulfillment process and how to achieve cost-effective business solutions while maintaining high levels of customer satisfaction.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Management, Product Management, and Information Technology
  • Industries: Motor Vehicle Parts Manufacturing and Wholesale Motor Vehicles and Parts
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