Global Account Manager Client SuccessKSA

2 months ago


Any, Saudi Arabia Talent Pal Full time

To provide strategic account management services to a portfolio of high profile high value accounts with the objective of increasing the accounts investment appreciation and value of Oracle CEGIU products and services to secure all accounts indefinitely.

Responsibilities
  • Deliver against all required KPIs
  • Revenue Retention & Growth
  • Account Retention
  • Time to Value & Success Initiatives
  • Customer satisfaction
  • Customer References
Account Planning
  • Develop and execute high quality and actionable Account plans for all accounts in conjunction with account sales representatives services and partner organisations such as:
  • New Account Onboarding Planning (Implementation & Initial Onboarding) within the first 30 days of a new account including establish a Governance model
  • Investment Decision Plan & Customer Maturity Plan within first 6 Months
  • Adoption and Value Realization Plan throughout the term and as determined by account
  • Renewal Account Plan begins between 612 months from renewal date (depending on the account)
  • Opportunity plan support with the Applications Sales and Consulting Sales Representatives
Relationship Management
  • Focused point of contact for primary/executive communications and corporate interactions with the account.
  • Develop engagement plan in conjunction with internal and external stakeholders to enhance longterm corporate value of the account.
  • Continuously identify and establish relationships with key stakeholders and influencers within accounts.
  • Full understanding of the accounts purchasing and decision processes.
Direct Revenue Generation
  • Develop indepth understanding of account objectives and problems in order to identify and qualify all opportunities within the account to ensure Sales wins
  • Prepare the account for Renewal by formulating the renewal process as defined by the Renewal strategy.
  • Continuously promote and qualify new product and services opportunities for all accounts
  • Support in the preparation of presentations and proposals and product technical and security related responses to RFPs/RFIs
  • Maintain a high level of understanding of competitors and positioning statements.
Quality of Service
  • Ensure that the customer is receiving appropriate levels of support through utilising the available Oracle resources (Contact Centre Support Central CO training Product Support etc.)
  • Respond in a timely manager to customer enquiries and ensure that the appropriate response / action is delivered
  • Maintain regular contact with each account to identify emerging service issues
  • Proactively provide input into customer service strategy training requirements procedures and direction.
  • Work closely with the Client Operations and Sales teams to promote teamwork and collaboration
  • Establish risks associated with each agreement and develop mitigation strategies.
  • Maintain an understanding of the businesses within the assigned territory and the factors that influence spending patterns.
  • Coordinate and contribute to internal communications with all Oracle offices as required to manage accounts within your portfolio
Leadership
  • Management and coordination of Account Management activities within account
  • Drive and support the national / regional / global selling effort into the account.
  • Identify national / regional / global team members and create communication links matching team configuration with the nature of the sales opportunities at the account.
  • Connect stakeholders on a global level and create a virtual team environment.
  • Utilise effective project management skills to coordinate change management protocols within accounts
  • Submit detailed reports on time
  • Mentor junior colleagues
  • Contribute to team meetings
General
  • Maintain excellent knowledge of Oracles products including their demonstration pricing and administrative procedures.
  • Maintain knowledge of Oracles products and current Account Management and Sales procedures
  • Update and maintain accurate data on CRM.

Career Level IC4


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