Customer Support Agent

2 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia Zid Full time
Company Description

Who we are?


Become a Zider member and join this amazing company that is on top of the e-commerce game Join a company that is not only growing but having fun while doing it.

We are a human centric organization with huge growth plans and with a purpose to help more and more people with little or no digital experience to start their online business (e-commerce), move their offline to online or grow their offline businesses even more by having an online presence.


Where are we coming from and where are we going?
Zid has had a tremendous grow over the last 5 years. From 5 people to 300+ people at present and counting. Our revenues have been increasing more than 3 times year on year and we have had a great success.

We know that huge growth brings a few complications and challenges to our technology and we, in engineering, are aware of them and we are looking to solve those.

We are an e-commerce SaSS platform, a fintech startup, a logistics and shipping consolidator and we understand and believe that technology and business go hand-in-hand.


About Mazeed:


Mazeed is a Marketplace solution provided by zid to showcase Zid Merchants stores/products in order to enable them to reach their audience by designing a unique marketplace that will offer a Joyful shopping experience to the end consumer in order to encourage them to shop, search and buy from zid merchants.


Mazeed can be treated as a marketplace with 2 main products:1- Mazeed APP/Web ( B2B2C )

2- Merchant portal.

Mazeed App/web is a product in which end customers can search and browse available products,collections and categories. Also can subscribe, add feedback, and manage profiles.

Merchant Portal is a product that helps merchants to enroll,manage and control their products appearance at Mazeed app and to follow all the analysis that is coming from the app traffic.

Job Description:

Job description


The Customer Support Representative acts as a liaison, provides ZidPay services information and resolves any emerging problems that ZidPay merchants' might face with accuracy and efficiency.

Also, the representative attracts potential merchants by answering product and service questions and fulfilling merchant needs to ensure satisfaction.

Key Responsibilities

  • Advise the merchant on ZidPay information and functionalities
  • Greet merchants warmly and ascertain problems or reasons for communicating.
  • Sell ZidPay and its services with the skills of persuasion to reconsider deactivation
  • Assist the merchant in the placement of any functionalities of ZidPay
  • Resolve ZidPay service problems by clarifying the merchants' complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment and following up to ensure resolution
  • Escalate and report issues to customer support manager and ZidPay manager
  • Compile reports on overall customer satisfaction and work with customer support manager and ZidPay manager to ensure proper customer service is being delivered.
  • Handle changes in policies, fees, commercials and communicating with the merchant

Qualifications:

  • Acknowledgement of ecommerce and online payments
  • Industry experience in customer service [in FinTech preferable]
  • Has good communication skills in both calls and typing
  • Has strong English and Arabic language
  • Has problem solving and resolving conflict skills
  • Has documentation and multitasking skills
  • Has listening and analyzing information skills
  • Follow and rely on instructions and preestablished guidelines

  • Customer Care Agent

    2 weeks ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Syarah Ltd Full time

    Customer Care AgentOn-site Customer Care Riyadh, Riyadh Province, Saudi Arabia DescriptionSyarah is on a mission to change how people buy their cars in Saudi and. We offer buyers an end-to-end digital car buying experience where they can buy their next car from the comfort of their living rooms. Under the hood, we build systems to manage sourcing of cars,...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Supertech Group Full time

    Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?We are looking for a Technical Support Agent who plays a crucial role in providing technical assistance and resolving customer issues related to a company's...


  • Riyadh, Ar Riyāḑ, Saudi Arabia AlGhalia Trading company Full time

    We are currently hiring for below position within our Catering team:Job Title: Customer Relationship Agent - food and beverage experience preferredQualifications: Minimum of 2 year previous customer care experience preferably from food and beverage companies/ industries:Has an excellent customer service skills Strong interpersonal communication A team player...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Uxbert Full time

    Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?If yes, then this is the job youre looking for. is Saudis #1 private event ticketing and experience booking platforms in terms of technology, features,...

  • Customer Care Agent

    2 weeks ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Syarah Ltd Full time

    Syarah is on a mission to change how people buy their cars in Saudi and. We offer buyers an end-to-end digital car buying experience where they can buy their next car from the comfort of their living rooms. Under the hood, we build systems to manage sourcing of cars, inspection, photography, merchandising, reconditioning, financing, insurance, shipping and...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Dynamic Logics Consultancy Full time

    A Freight Forwarding Company located in Riyadh KSA is looking for a Customer Service Agent.With experience in a Freight Forwarding company in KSA with the same role as Customer service.With salary offer based on experience.Note: Applicant must be an immediate joiner.Application Question(s): Which country are you from? What is your Visa Status and Notice...


  • Riyadh, Ar Riyāḑ, Saudi Arabia NEO FIT EMS RIYADH Full time

    Job InformationJob Title: Agent - Call Center and Customer SupportDepartment Name: Marketing and Customer SupportJob SummaryComplete customer service tasks that ensure customers have the information and assistance they need and maintain the company's positive reputation.Primary Duties & Responsibilities Take customer calls and provide accurate, satisfactory...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Arch Retail Solutions Spinnaker Software Full time

    This is a remote position for a Referral Agent.Specializing in POS SoftwareCompensation based on commissions.As a Referral Agent, your main role will be to recommend possible clients for our POS Software solutions. You will receive a commission determined by the sales resulting from your referrals.Common tasks could involve networking, contacting potential...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Red Sea Global Full time

    The primary objective set by The Red Sea Air Services Company to all Passenger Services Agents is to ensure that all aspects of the passenger experience, including baggage, check-in, ticketing, and boarding are conducted by company SOPs and policies.The Passenger Service Agent shall provide a high level of service with a focus on customer satisfaction and...

  • Customer Support

    2 weeks ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Mammotome Full time

    Danaher builds on a legacy of over 40 years of changing lives through science and technology. We continually look to the future to discover how we can use our expertise to create a positive impact for people worldwide. Our customer support team connects the bright scientific minds that make our solutions with the customers who use them. They provide the...

  • Contact Center Agent

    2 weeks ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Talent Pal Full time

    We are currently seeking a highly motivated and customer-focused CONTACT CENTER AGENT to join our team. As a Contact Center Agent, you will play a critical role in ensuring customer satisfaction and maintaining the company's professional image. This is an excellent opportunity for individuals who are passionate about delivering exceptional customer service...

  • Sales Agent

    2 weeks ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Mega Food Full time

    We are seeking a highly motivated and experienced Sales Agent with a background in the construction industry to join our dynamic team. As a Sales Agent, you will play a crucial role in driving sales growth, building relationships with clients, and promoting our construction products and services. Your industry knowledge and sales expertise will be essential...

  • Marketing Agent

    2 weeks ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Newtech Industries sdn bhd Full time

    Marketing Agent Job DutiesA marketing agent typically has a wide range of responsibilities, which can include:Building a rapport with clients by listening to their needs and identifying their wants and desiresConducting market research to identify potential new markets for products or servicesAssisting in creating brochures, flyers, advertisements, and other...

  • Customer Support

    2 weeks ago


    Riyadh, Ar Riyāḑ, Saudi Arabia mobishastra ksa Full time

    As a Customer Support for a bulk SMS company, your role would involve a combination of customer engagement, technical support, and sales support activities.Here's a general description of the responsibilities you might have in such a position:Key Roles & Responsibilities: Serve as a primary point of contact for existing customers, providing assistance and...


  • Riyadh, Ar Riyāḑ, Saudi Arabia webook Full time

    Riyadh, Riyadh Province, Saudi Arabia Supertech-Call Center About the job Contact Center Agent "Saudi National"Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average.If yes, then this is the job you're looking...

  • Customer Support

    2 weeks ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Shaguf Full time

    Company SummaryShaguf is an EdTech marketplace that empowers passionate instructors by building them the tools they need to grow, manage, and teach in way students love Shaguf also empowers students by helping them learn smarter, not harder.Job SummaryKey Responsibilities Providing product or service information to customers and guiding them through...

  • Sales Agent

    2 weeks ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Asl al-'Araqah Full time

    We are looking for a highly motivated and results-driven Sales Agent to join us. The ideal candidate will have a proven track record of sales success and a passion for helping clients find their dream home. As a Sales Agent, you will be responsible for building and maintaining relationships with clients, identifying their needs and preferences, and guiding...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Hadaf Full time

    As an On-Site Customer Service Representative, you will be the face of our company, providing personalized assistance and support to our valued customers.Your responsibilities will include: Greeting and welcoming customers professionally. Assisting with inquiries, product information, and service requests. Handling customer complaints promptly and...


  • Riyadh, Ar Riyāḑ, Saudi Arabia webook Full time

    Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average.Were looking for a Contact Center Agent.Key Responsibilities: Handle contact center departments inbound and outbound calls including Sales and telemarketing...


  • Riyadh, Ar Riyāḑ, Saudi Arabia TLSContact Full time

    Pipeline requisitionWe are looking for a full-time, French speaking Visa Application Agents who will directly report to the Center Manager.Hiring in 3 Locations:Riyad, Jeddah & Al Khobar - SAUDI ARABIA**In case you fit the requirements don't miss a chance to apply.Agent has the responsibility for handling Visa Applications in accordance with company...