Customer Success Manager

1 week ago

Riyadh, Saudi Arabia Precision Hire Solution Full time
Basic Information

Country:

Saudi Arabia

State:

NA

City:

Riyadh

Date Published:

13Jun2024

Job ID:

41982

Travel:

You may occasionally be required to travel for business
Description and Requirements

CareerArc Code

CAMS #LIMS2

At BMC trust is not just a word its a way of life



We are an awardwinning equal opportunity culturally diverse fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire drive support you and make you laugh out loud

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead and are relentless in the pursuit of innovation Customer Success brings the transcendent customer experience to life by empowering customers to achieve the value and impact of their BMC investments. Customer Success accelerates core business outcomes mitigates risk cultivates relationships removes friction and improves customer experience. No better team to join when customer centricity is at the heart of BMCs strategy

Here is how through this exciting role YOU will contribute to BMCs and your own success:

  • Lead the customer success motion (satisfaction and retention) for strategic accounts ensuring their success through adoption of Autonomous Digital Enterprise (ADE) solutions that accelerate business value for our customers.
  • Help your customers to optimize the value of BMC technologies by taking them through the customer success framework including onboarding lifecycle engagement adoption maturity acceleration plays aligning with our customers business goals.
  • Through your ability to forge strong relationships become the voice of your customers within BMC by collecting product solution and experience feedback from our customers to share with our product organization and influence our enhancements and longterm roadmap priorities.
  • As every BMC employee you will be given the opportunity to learn be included in global projects challenge yourself and be the innovator when it comes to solving everyday problems.
To ensure youre set up for success you will bring the following skillset & experience:

  • You have the ability to embrace live and breathe our BMC values every day
  • You can navigate customers organizational structures to identify and build relationships with executives and partners
  • Strong executive presence with ability to convey complex technical and functional scenarios in simple models and business speak

Due to Saudization guidelines businesses in Saudi are required to meet specific quotas of Saudi employees. We are also prioritizing and looking forward to adding great Saudi talents to our team


Our commitment to you


BMCs culture is built around its people. We have 6000 brilliant minds working together across the globe. You wont be known just by your employee number but for your true authentic self. BMC lets you be YOU


If after reading the above Youre unsure if you meet the qualifications of this role but are deeply excited about BMC and this team we still encourage you to apply We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas


BMC is committed to equal opportunity employment regardless of race age sex creed color religion citizenship status sexual orientation gender gender expression gender identity national origin disability marital status pregnancy disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process visit the accommodation request page.

This job has been sourced from an external job board.
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