Customer Success Manager

5 months ago


Riyadh, Saudi Arabia SITA Full time

**Overview**:
**Customer Success Manager**
As Customer Success Manager your primary objective of this role is to make SITA customers successful and seen as a business partner. Partnering with customers (up to VP level) on SITA Service Management solutions that will help our customers achieve their business goals objectives and outcomes.
Reporting to the Senior Customer Success Manager you will be a part of the customer service management team responsible for executing against our promises ensuring that our customers are receiving the most value from their investment and providing proactive input leveraging the capabilities of SITA products & services to ensure we can retain and expand the account revenue.
At SITA, we achieve more, together. Are you ready to join us?

**What you will do**
- Develop a strong partnership with customer channel partners and SITA executive sponsors to drive product adoption and mitigate risk to renewal.
- Provide proactive tactical innovative advice to customers.
- Serve as the voice of the customer within SITA, own end-to-end operational escalation management, and proactively manage escalation to ensure customer dissatisfaction issues are addressed at an early phase.
- Partner with sales to help ensure renewals and expansion opportunities are identified and closed successfully.
- Lead the Continual Process Improvement process with the customer including recommendations for service upgrades and proactively monitor SITA customer services identify improvement and risk areas and own the various service improvement plans.
- Maintain thorough knowledge of SITA products/services features and target markets by participating in formal and informal training.
- Manage other client service staff assigned to support the customer.
- Accountable for contract renewal and actively contribute to Sales and bid teams in developing customer proposals by identifying any local factors that may impact the operational model and/or associated internal and external costs.

**Qualifications**:
**Who you are**
- Bachelor's degree in IT Telecom or Business or equivalent.
- ITIL Service Management Certification as per SGS standards.
- Minimum 12 years of experience at a senior level with 5 years of customer-facing experience delivering IT services to internal or external customers.
- Extensive experience in leading discussions with customers at senior to mid-management levels.
- Minimum 3 years of experience in the Airline / Air Transport industry.
- Experience in a complex multi-cultural matrix management organization.
- Experience in continuous service improvement methods.
- Saudi nationals only are welcome to apply.

**PROFESSION COMPETENCIES**:

- Budgeting
- Business Case Justification
- Business Markets
- Business Process Improvement
- Communicating for impact
- Consulting
- Crisis Management
- Customer Service
- Operational Requirements Analysis
- Partnering for Clients' Success
- Products and Services
- Strategic Thinking
- Value Selling (Original)

**CORE COMPETENCIES**:

- Adhering to Principles & Values
- Communication
- Creating & Innovating
- Customer Focus
- Developing Talent
- Impact & Influence
- Leading Execution
- Managing Performance
- Results Orientation
- Teamwork

**What we offer**

SITA’s workplace is all about diversity: many different countries and cultures are represented in our workforce, and colleagues who’ve been working here for decades collaborate with those just out of college and early in their careers. SITA is a place of change and constant improvement, where we're always pushing ourselves to find better ways of doing things: smarter, quicker, easier, for us and our customers and for their customers too.

And we offer all the good stuff you’d expect like holidays, bonus, flexible benefits, medical policy, pension plan and access to world class learning.

**Welcome to SITA**

We design, build, and support technology solutions all with one vision to create easy air travel every step of the way. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Are you ready to explore the opportunities?



  • Riyadh, Saudi Arabia Software AG Full time

    Our story goes beyond technology. We put people first - employees, customers, and partners. We build strong teams and cultivate relationships that last. We provide incomparable products, solutions, services, and technical excellence for our customers. We are a team of over 5,000 colleagues across 70+ countries who value inclusion, integrity, and innovation....


  • Riyadh, Saudi Arabia ASWAT Full time

    We are currently seeking a **Customer Success Manager** to join our team at** ZIWO - KSA Team**. About ZIWO: **ZIWO** connects users across 145 countries, including the GCC, enabling instant expansion into new markets. **Technical/Interpersonal Competencies**: - Effective Communication Skills - Technical Proficiency: A comprehensive understanding of the...


  • Riyadh, Saudi Arabia Grand Community Co Full time

    Grand Community is the biggest bulk influencers marketing service in the region, operating in 5 countries with 5 offices and over 500 employees. Founded in 2019, the company offers 24/7 campaign management and the best marketing tool in the form of word-of-mouth through more than 5000 community blogger members. The community consists of diverse categories...


  • Riyadh, Saudi Arabia Vectra Full time

    Vectra® is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises. **About the Role**: The Customer Success Manager (CSM) is a critical role in at Vectra and is responsible for developing and handling Vectra's most valuable asset, our customers. The CSM is responsible for the relationships with the customers,...


  • Riyadh, Saudi Arabia Dataiku Full time

    At Dataiku, we're not just adapting to the AI revolution, we're leading it. Since our beginning in Paris in 2013, we've been pioneering the future of AI with a platform that makes data actionable and accessible. With over 1,000 teammates across 25 countries and backed by a renowned set of investors, we're the architects of Everyday AI, enabling data experts...


  • Riyadh, Saudi Arabia Unifonic Full time

    Proudly voted a Great Place to Work®, we are a dynamic startup in the SaaS space that is revolutionizing how businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies. We pride ourselves on our fun and collaborative work environment,...


  • Riyadh, Saudi Arabia Foodics Full time

    **Who Are We❓** We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully...


  • Riyadh, Saudi Arabia SAS Full time

    : At SAS, where you start doesn’t have to be where you end; and there is ample opportunity for internal career mobility. Whether you’re looking to grow a new skill or experience a new role, there’s no time like the present to take the next step; and we’re here to support you in your journey. **About the job** The Customer Success team is looking...


  • Riyadh, Saudi Arabia Udacity Full time

    **About Us** Udacity is on a mission to change lives, businesses and nations through **_radical_** talent transformation in digital technologies. We offer a unique and immersive online learning platform, powering corporate technical training in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing and...


  • Riyadh, Saudi Arabia McGraw Hill LLC. Full time

    Overview: **Customer Success Consultant - Saudi Nationals Only** When was the last time you experienced the impact of your work? Our Customer Success team thrive on building meaningful relationships with educators and learners. Due to continued growth across our Middle East operation, we are seeking a self-motivated and pro-active **Customer Success...


  • Riyadh, Saudi Arabia Innovative Solutions Full time

    **Company Description**: Innovative Solutions (IS) is a leading pure-player Cybersecurity company in the GCC established in 2003 having headquartered in Riyadh with presence in Al Khobar, Jeddah, Dubai, and Abu Dhabi. We are the trusted advisor in providing world-class tailored and purposeful Cybersecurity Services and Solutions that exceed our clients’...

  • Customer Success

    7 months ago


    Riyadh, Saudi Arabia Shaguf Full time

    **Company Summary** Shaguf is an EdTech marketplace that empowers passionate instructors by building them the tools they need to grow, manage, and teach in a way students love! Shaguf also empowers students by helping them learn smarter, not harder. **Job Summary** As a Customer Success for Shaguf, you will be responsible for managing and building...


  • Riyadh, Saudi Arabia Foodics Full time

    **Who Are We❓** - We Are Foodics!_ a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully...


  • Riyadh, Saudi Arabia Salla Full time

    Salla is a leading provider of information technology and services to businesses of all sizes. We are currently seeking a skilled Customer Success Manager to join our team in a scaled accounts role. As a customer success manager, you will be responsible for ensuring that our customers are getting the most from our products and services. You will be the...


  • Riyadh, Saudi Arabia Lucidya Full time

    **Purpose**: **Roles & Responsibilities**: - Manage customer onboarding and product training. - Educate customers on the use and benefits of our products and services. - Ensure customers get fast time-to-value. - Keep clients engaged and regularly using products (increasing adoption). - Build customer loyalty and reduce churn (increasing retention). -...


  • Riyadh, Saudi Arabia Teradata Full time

    Customer Success Manager Telecom Industry What You’ll Do In this role you will, own the account strategy for engagement, adoption and success planning. Manage and curate existing customer relationships leveraging strong executive relationships to drive business growth, customer value, satisfaction, and retention within the assigned...


  • Riyadh, Saudi Arabia Qoyod Full time

    Customer Success Specialist Job Summary: **Responsibilities**: **Requirements**: Bachelor of Accounting, Professional in English language skills, 1 year experience with customer service. Job ID 194

  • Team Lead

    5 months ago


    Riyadh, Saudi Arabia Bayzat Full time

    **Who we are**: Known as the Work Life Platform, Bayzat is one of the leading employee benefits SaaS platforms that is on a constant mission to **make a world class employee experience accessible to every company**. We are redefining the way work works for the better, making automated HR, Payroll, Employee Benefits and Insurance a possibility for all...

  • Restaurant Manager

    6 months ago


    Riyadh, Saudi Arabia Success creators Full time

    (A famous shawarma restaurant in Riyadh) We are looking for a Restaurant Manager to lead all aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service. Restaurant Manager responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. You will ensure...


  • Riyadh, Saudi Arabia SAP Full time

    **We help the world run better** The Customer Success Partner (CSP) - SAP Signavio has overall responsibility for the daily management of assigned Cloud customer accounts in EMEA Region, including account management strategies as well as engagement and expansion plans to ensure profitable growth within these customers. The focus of this position is twofold,...