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Lab Automation

4 weeks ago

Riyadh, Saudi Arabia Siemens Healthineers Full time

Do you want to help shape the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as** Customer Service Informatics Engineer - Invitro Diagnostics, Based in Riyadh - Saudi Arabia**

Our global team: Siemens Healthineers is a leading global medical technology company. 70,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.

Our culture: Our culture embraces different perspectives, open debate, and the will to challenge convention. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we invite you to take on new challenges, test your ideas, and celebrate success.

**Your Tasks and Responsibilities**:

- Assist in meeting business objectives
- Perform Pre-installation and installation support
- Hospital enterprise IT and security
- Perform the technical implementation of informatics solutions/products at customer accounts.
- Deploying SHC- connected solutions for all business units
- Duties include software, hardware, network, implementation activities, and advanced IT tasks

(network design and topology, network integrations, etc.), with oversight, training, and direction to LIS providers /3rd party suppliers
- Laboratory Information System (LIS) interface communication
- Network security and connectivity agreement
- Customer specific workflow decisions that will determine system configuration
- Implementation activities including software installation
- Perform Network setup & Application configuration
- Performing verification and acceptance testing
- Conduct Training of lab personnel
- Post-implementation support activities (on-site and remote)
- Follows the Siemens Diagnostics escalation process
- Perform software upgrades
- Attending meetings/conference calls
- Complying with Siemens quality/regulatory policy
- Able to independently solve problems and troubleshoot to resolve software malfunctions
- Responds positively and appropriately to challenge with mínimal assistance
- Seeks guidance from appropriate personnel if needed
- Understands the implication of change, adapts quickly and adjusts appropriately
- Develops a technical support network within Siemens to achieve results
- Position includes frequent travelling

**Your Qualifications and Experience**
- BS Computing or Information Technology, or Engineering with 3-5 IT experience
- Healthcare IT, security, and data privacy
- Computer Hardware: physical ports (Serial, Parallel, RJ-X, PS/2, VGA, USB, SATA, IDE); Serial
- to-USB Converters; Memory; NICs; Hard Drives; Optical Drives; Printer Installation; UPS
- Computer Software: BIOS; Logical Ports (Well Known, Registered, Dynamic/Private, COM);
Client OS vs. Server OS; Workgroups vs. Domains; NIC, Web Browser, RAID configurations.

Back-up and Recovery
- Windows + Server2kx; Name Resolution; Local User and Group management; Administrative Tools.

Troubleshooting Utilities
- Physical Network concepts: MAC Addressing; LANs; WANs; switching; Internet access

technologies
- Logical network concepts: IP Addressing; VLANs; Routing; Packets; Subnets
- Network Infrastructure: DNS; DHCP; Active Directory; Proxy Servers
- Remote Access technologies: RDP; VNC; VPN
- Security concepts: Encryption; Authentication; Certificates; HIPAA; HITECH; Firewalls; DMZ;
HTTPS
- Application Architecture: Thick Client vs. Thin Client, Java, XML, Web Services, Databases
- Thorough knowledge and understanding of network architecture models (OSI, TCP/IP) and

theory
- Possess communication and computer skills, as well as exceptional interpersonal and

customer interaction skills
- Effectively communicate and interact with multiple business functions and management

levels
- Strong complex problem-solving skills and the ability to translate technical issues into non
- technical terms
- Ability to handle multiple tasks at one time, accept responsibility and prioritize without

significant management intervention
- Professional attitude, comfortable working in a large corporate setting populated with

diverse types of people, maintain poise and a sense of calm in stressful situations, ability to

accept change

**Your Attributes and Skills**
- Excellent communication and interpersonal skills
- Strong drive and focus for results
- Industry certifications such