Ms Program Manager

4 weeks ago

Jeddah, Saudi Arabia Ericsson Full time

**About this opportunity**

Managed Services is one of the strategic growth areas for Ericsson. The MS Program manager is responsible for leading & handling Programs in the Market Area Middle East and Africa.

At the high level The MMEA MS BO TAT activities can be divided into 3 major areas:

- CFR role for the new customer/business
- Transition Program Management
- Transformation Program Management

This role requires traveling, including traveling to hardship countries throughout MMEA.

**You will**
- Contribute to business Transition and Transformation solutions to grow Ericsson MS business and keep it competitive.
- Quality Assuring the Transition and Transformation project being implemented by participating in Steering committees, conducting Tollgate Reviews and Assessments, and by proactive mentoring.
- Ensuring that the Transition and Transformation project employs Best Practice Organizational Change techniques in line with local country employment legislation and practices
- Participating in customer meetings from time to time and presentations to demonstrate Ericsson's standard process Transition & Transformation
- Ensuring Best Practice knowledge management by sharing templates, and project documents, and conducting training workshops.
- Ensure financial and project delivery in control
- Manage stakeholder relationships, and propagate the use of the Business Transformation/ transition team
- Handle partner concerns
- Strong Thought Capability to deliver our value argumentation to customers.
- See opportunities for improvements in the way we work
- Strengthen the delivery methodology
- Lead, empower, counsel, develop and mentor operational managers, business stakeholders, and other project resources
- Setting up and ensuring smooth routine reporting mechanisms
- Monitor, track, and resolve critical transition-related issues.
- Drive activities related to project staffing and mobility, including recruitment, onboarding, skill-gap analysis, organizing training programs, planning for travel, etc.
- Specifically related to CFR, the responsibilities are described below:

- Verify the solution strategy, value proposition, and engagement plan for each opportunity and management of this through the bid cycle.
- Focus on the the highest Quality of Bids
- Work closely with Customer and Domain Units and deliver with highest quality of deliverables across the sales engagement cycle e.g. (Customer presentation, solution document, costing, dimensioning, statement of compliance etc.)
- Specifically related to Transition, the responsibilities described below:

- Ensure Transition delivery method to take over operations is based on PROPS-C
- Manage the transition of new managed services business opportunities into the Managed Services delivery organization.
- Reviews proposals and contracts for accuracy in areas related to transition. Interfaces with the sales team and operations team to ensure a smooth transition effort.
- Manage risks and scope changes
- The focus is to drive efficiency improvements in the transformation that cover three major types of activities:

- Off-shoring according to contracts: Per the contract, transfer delivery activities from regional operations to an MS or Optimization Delivery Flow Global Service Center, GSC.
- Off-shoring per Competence Domain: Transfer of (industrialized) service delivery activities within a Competence Domain
- Local efficiencies: Identify service delivery activities that can be done with fewer resources or if more can be done with the same resources.
- Interface: The Transformation Manager will collaborate closely with/ work collaboratively with all Ericsson project stakeholders including MSCOO/MSIP, MS/Opt., SLOP, and BA.

**You will bring**
- Bachelor’s degree, preferably in a science, business, or telecommunications field, or a minimum of eight years of dynamic experience in a related field.
- Valid external project management certification (PMP, PgMP, or IPMA) will be considered a merit
- PM experience from at least five projects and all project phases
- Proven experience as a project manager (5 years) and preferably at least 3 years from telecom transition or transformation projects
- Demonstrated ability: area of expertise - MS Networks, (Telecom in Field, Radio, Cloud, VNF, Digital Transformation)
- Strong background in engaging with customers to deliver in the practice area.
- International Experience is plus.
- Strong presentation skills for both the team and customers including business presentations.
- Strong in consultative selling, strong experience needed for Ericsson Managed Services and Multi-Vendor Solutions

**Personal Characteristics**
- Business-oriented and able to solve problems on high-level business issues.
- Natural leader authority & social competence
- A broad generalist who can understand the importance of integrating all areas into a context
- Be a standout colleague
- Ability to work under pressure
- Be hardworking and motivated
- H

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