Customer Success

2 months ago

Riyadh, Saudi Arabia Shaguf Full time

**Company Summary**

Shaguf is an EdTech marketplace that empowers passionate instructors by building them the tools they need to grow, manage, and teach in a way students love Shaguf also empowers students by helping them learn smarter, not harder.
**Job Summary**
As a Customer Success for Shaguf, you will be responsible for managing and building relationships with our instructor partners. You will be the main point of contact for our instructors, ensuring they have the necessary tools, resources, and support to deliver high-quality courses on our platform. You will work closely with the Sales and Product teams to drive growth, retention, and satisfaction among our instructor partners.
**Key Responsibilities**
- Build and maintain relationships with Shaguf Instructors, acting as their primary point of contact.
- Develop a deep understanding of our instructors’ businesses, their needs, and their goals.
- Work collaboratively with the Sales team to onboard new instructors and drive revenue growth.
- Analyze data and trends to identify opportunities to improve instructor satisfaction and retention.
- Work cross-functionally with the Product team to provide feedback on product features and improvements that will enhance the instructor experience.
- Deliver regular instructor performance reviews and reports, and develop action plans to address areas of improvement.
- Work with the Marketing team to develop and execute campaigns and programs that support instructor growth and retention.
- Ensure that all instructor issues and inquiries are resolved promptly and effectively.

**Qualification**
- Experience in the education industry or working with instructors is a plus.
- Familarity with CRM tools sich as Hubspot and Intercome is required
- Strong interpersonal and communication skills, with the ability to build relationships and influence stakeholders.
- Excellent analytical and problem-solving skills, with the ability to analyze data and make data-driven decisions.
- Self-motivated and able to work independently, with strong time management and organizational skills.
- Ability to work in a fast-paced, rapidly changing environment.

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