![Shaguf](https://media.trabajo.org/img/noimg.jpg)
Customer Success
3 weeks ago
**Company Summary**
Shaguf is an EdTech marketplace that empowers passionate instructors by building them the tools they need to grow, manage, and teach in a way students love Shaguf also empowers students by helping them learn smarter, not harder.
**Job Summary**
As a Customer Success for Shaguf, you will be responsible for managing and building relationships with our instructor partners. You will be the main point of contact for our instructors, ensuring they have the necessary tools, resources, and support to deliver high-quality courses on our platform. You will work closely with the Sales and Product teams to drive growth, retention, and satisfaction among our instructor partners.
**Key Responsibilities**
- Build and maintain relationships with Shaguf Instructors, acting as their primary point of contact.
- Develop a deep understanding of our instructors’ businesses, their needs, and their goals.
- Work collaboratively with the Sales team to onboard new instructors and drive revenue growth.
- Analyze data and trends to identify opportunities to improve instructor satisfaction and retention.
- Work cross-functionally with the Product team to provide feedback on product features and improvements that will enhance the instructor experience.
- Deliver regular instructor performance reviews and reports, and develop action plans to address areas of improvement.
- Work with the Marketing team to develop and execute campaigns and programs that support instructor growth and retention.
- Ensure that all instructor issues and inquiries are resolved promptly and effectively.
**Qualification**
- Experience in the education industry or working with instructors is a plus.
- Familarity with CRM tools sich as Hubspot and Intercome is required
- Strong interpersonal and communication skills, with the ability to build relationships and influence stakeholders.
- Excellent analytical and problem-solving skills, with the ability to analyze data and make data-driven decisions.
- Self-motivated and able to work independently, with strong time management and organizational skills.
- Ability to work in a fast-paced, rapidly changing environment.
-
Riyadh, Saudi Arabia VMware Full time**Your next adventure at VMware is only a click away!** At VMware, we are committed to helping our people grow professionally. Our talented employees exemplify our shared values and continue to drive our company to new heights. **Why will you enjoy this new opportunity?** If you are passionate about delivering exceptional Customer Experience at scale for...
-
Customer Success Strategist
16 minutes ago
Riyadh, Ar Riyāḑ, Saudi Arabia Rewaa Full timeJob DescriptionThe Team Lead of Customer Success Managers is responsible for developing strategic customer relationships, driving product adoption, and ensuring high customer satisfaction and retention. This individual reports directly to the Senior Manager of Customer Success and leads a team of CSMs to achieve business objectives.Key Responsibilities:Lead...
-
Customer Success Manager
2 weeks ago
Riyadh, Saudi Arabia SAS Full time: *This position is based in KSA* As a Customer Success Manager, you will manage a portfolio of customers who have purchased our strategic technology and solutions with the goal of supporting the customer from onboarding through technology adoption and use expansion. This position is an integral part of SAS’ long term relationship with its customers, and...
-
Customer Success Lead
15 minutes ago
Riyadh, Ar Riyāḑ, Saudi Arabia Sorenson Capital Full timeAbout the Role:We are seeking an experienced Customer Success Manager to join Sorenson Capital in KSA. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our existing customers, driving long-term customer success, and ensuring they derive maximum value from our platform.Job Description:Foster and...
-
Customer Success Executive
2 weeks ago
Riyadh, Saudi Arabia Marn Full timeHere at Marn, we are proud of having a customer-centric approach as a lifestyle. The success of our customers in unlocking the full potential of their businesses via a smooth harness of Marn’s products value is what keeps us awake at night. We are looking for a guardian angel for our customers’ success with all aspects of their relationship with Marn....
-
Customer Success Manager
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Rewaa Full timeRewaa, a revolutionary retail company, is seeking a skilled Customer Success Manager to lead its Global Renewals team. As a key member of the senior management team, you will be responsible for developing and executing strategies to drive customer retention and growth.The ideal candidate will have a proven track record of success in sales and customer...
-
Customer Success Leadership
15 minutes ago
Riyadh, Ar Riyāḑ, Saudi Arabia Microsoft Full time**Job Summary:**We are seeking a seasoned professional to lead our customer success initiatives. As a key member of our team, you will be responsible for developing and maintaining strong relationships with our customers, partners, and internal stakeholders.**Key Responsibilities:**Develop and execute customer success strategies to drive growth and adoption...
-
Customer Success Professional
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Logicom Public Ltd Full timeThis position focuses on delivering customer success and driving revenue growth through adoption. The ideal candidate will have strong account management skills and be able to translate technical challenges into business outcomes.Key ResponsibilitiesDeveloping and implementing customer success plans.Identifying opportunities for upsell and...
-
Customer Success Strategist
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia leantech Full timeAbout the Role:The Customer Success Team Lead will drive customer satisfaction and success across the Kingdom of Saudi Arabia (KSA). This involves ensuring customers derive maximum value from Lean solutions. Strategic discussions with key stakeholders, both internally and externally, are instrumental in achieving this goal.
-
Customer Success Manager
4 weeks ago
Riyadh, Saudi Arabia Midis Group Full time**Job Information**: Company Name **MDS For Computer Systems** *** Department Name **SI - Professional Services** *** Industry **IT Services** *** Work Experience **4-5 years** *** City **Riyadh** *** State/Province **Ar Riyad** *** Country **Saudi Arabia** *** Zip/Postal Code **11564** **About us**: With more than 4500 professionals, over 50...
-
Customer Success Specialist
2 weeks ago
Riyadh, Saudi Arabia Foodics Full time**Who Are We❓** We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully...
-
Customer Success Consultant
1 week ago
Riyadh, Saudi Arabia McGraw Hill LLC. Full timeOverview: **Customer Success Consultant - Saudi Nationals Only** When was the last time you experienced the impact of your work? Our Customer Success team thrive on building meaningful relationships with educators and learners. Due to continued growth across our Middle East operation, we are seeking a self-motivated and pro-active **Customer Success...
-
Customer Success Strategist
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Nutanix Full timeJob OverviewThis role is part of a newly formed team within Nutanix focused on enhancing customer relationships and driving satisfaction in the emerging markets region, with a particular emphasis on Saudi Arabia.The position is primarily based in Riyadh, Saudi Arabia, and it fosters a collaborative and empowering culture aimed at achieving excellence. The...
-
Customer Success Architect
5 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Cisco Systems Full timeJob Overview:Cisco Systems seeks an experienced professional to drive the adoption of our technologies and services within customer organizations, resulting in value realization and business growth.Main Responsibilities:Lead software and services adoption efforts, focusing on successful renewals and growth.Foster strong relationships with executive-level...
-
Customer Success Representative
2 weeks ago
Riyadh, Saudi Arabia AUMET Inc. Full timeAUMET is the leading B2B marketplace to sell medical products between healthcare providers and distributors. We are innovating how distributors of medical supplies do business with consumer selling points such as pharmacies. With 500,000 transactions per month, AUMET marketplace is a fast growing product that is capturing market share and is on a road to...
-
Customer Success Manager
2 weeks ago
Riyadh, Saudi Arabia Grand Community Co Full timeGrand Community is the biggest bulk influencers marketing service in the region, operating in 5 countries with 5 offices and over 500 employees. Founded in 2019, the company offers 24/7 campaign management and the best marketing tool in the form of word-of-mouth through more than 5000 community blogger members. The community consists of diverse categories...
-
Customer Success Strategist
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Unifonic, Inc. Full timeAt Unifonic, Inc., we are revolutionizing business communication in the SaaS space. Our dynamic team is dedicated to delivering exceptional customer experiences to 5000+ client-centric companies. We pride ourselves on our collaborative work environment, where creativity and new ideas thrive.As a Customer Success Manager, you will play a critical role in...
-
Customer Success Director
2 weeks ago
Riyadh, Saudi Arabia Innovative Solutions Full time**Company Description**: Innovative Solutions (IS) is a leading pure-player Cybersecurity company in the GCC established in 2003 having headquartered in Riyadh with presence in Al Khobar, Jeddah, Dubai, and Abu Dhabi. We are the trusted advisor in providing world-class tailored and purposeful Cybersecurity Services and Solutions that exceed our clients’...
-
Customer Success Representative
5 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Unifonic, Inc. Full timeOur Customer Success TeamWe are a dynamic startup in the SaaS space that is revolutionizing how businesses communicate. Our team of 500 energetic and passionate individuals is dedicated to delivering the best possible experience to our customer-centric clients.As a key member of our Customer Success team, you will play a critical role in fostering...
-
Customer Success Lead
3 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Saudi Petroleum Services Polytechnic Full timeJob DescriptionThe Customer Success Manager is a customer-centric individual with a technical aptitude.Maintaining process ownership with the business itself, the CSM's responsibilities include supporting customers and building close relationships that often last beyond any one project or job order.Act as a technical liaison between the company and the...