Customer Success Director

1 week ago

Riyadh, Saudi Arabia Innovative Solutions Full time

**Company Description**:
Innovative Solutions (IS) is a leading pure-player Cybersecurity company in the GCC established in 2003 having headquartered in Riyadh with presence in Al Khobar, Jeddah, Dubai, and Abu Dhabi. We are the trusted advisor in providing world-class tailored and purposeful Cybersecurity Services and Solutions that exceed our clients’ expectations across multiple sectors enabling them to protect their organizations and make the best use of the cyberspace. Our Cybersecurity Solutions and Services encompasses Advisory Services, Technical Assurance, Solution Deployment, Professional Services and Managed Security Services.

We have influenced and contributed to the development of the Cybersecurity industry in the GCC to be reckoned as a major regional player enabled through our competent and committed team, which is our prime strength.

Innovative Solutions is committed to its Mission to “Bring Trust to Cyberspace” to ensure “**Your Business, Secured**”.

**Role Description**:
As a Customer Success Director at Innovative Solutions, you will play a vital role in ensuring the success and satisfaction of our clients. You will oversee the post-sales relationship, working closely with clients to understand their goals and provide guidance on how to best utilize our Cybersecurity Services and Solutions. You will focus on building strong relationships, driving customer loyalty, and identifying opportunities for account expansion.

**Responsibilities**:

- Act as the main point of contact for assigned clients, building and maintaining strong relationships.
- Develop a deep understanding of clients' business objectives and provide guidance on how to best leverage our Cybersecurity Services and Solutions to achieve their goals.
- Proactively identify opportunities for account expansion and collaborate with the sales team to drive revenue growth.
- Ensure timely and successful delivery of solutions according to clients' needs and objectives.
- Monitor client satisfaction and take proactive measures to address any issues or concerns.
- Collaborate with cross-functional teams, including sales, technical, and project management, to drive client success and deliver exceptional service.
- Provide regular updates and reports on key account metrics, including client satisfaction, usage, and revenue growth.
- Stay up-to-date with industry trends and best practices in customer success and Cybersecurity.

**Requirements**:

- Bachelor's degree in Business Administration, Marketing, IT or a related field.
- Proven experience in a customer success or account management role, preferably in the Cybersecurity or IT industry.
- Demonstrated ability to build and maintain strong relationships with clients and drive customer satisfaction.
- Strong understanding of Cybersecurity Services and Solutions and the ability to effectively communicate their value to clients.
- Excellent communication and presentation skills, with the ability to articulate technical concepts to non-technical audiences.
- Strong problem-solving and negotiation skills, with the ability to address client concerns and drive resolution.
- Proactive and results-oriented, with the ability to manage multiple client accounts simultaneously.
- Ability to collaborate effectively with cross-functional teams and thrive in a fast-paced environment.
- Customer-focused mindset with a passion for delivering exceptional service.

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