Customer Success Specialist
6 months ago
**Who Are We❓**
We Are Foodics a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.
**The Job in a Nutshell**
As a Customer Success Specialist at Foodics, you will be responsible for managing the after-sales journey for our customers, ensuring a seamless and successful onboarding experience, providing activation support, and managing customer accounts for a period of time. This phase is highly hands-on to guarantee customer satisfaction and successful product adoption. After this period, the accounts will be transitioned to the Account Management teams, and for enterprise accounts, they will retain a Customer Success Specialist to continue to support them as the primary contact to manage product requests, issue resolutions, provide ongoing product education, and collaborate with internal teams to ensure enterprise customers receive timely and effective solutions.
**What Will You Do❓**
- Guide new customers through the onboarding process, ensuring they are set up for success.
- Conduct comprehensive training sessions to educate customers on the functionalities and benefits of the Foodics platform.
- Assist customers in customizing the platform to meet their specific business needs.
- Provide proactive support during the initial activation phase to ensure customers are utilizing the platform effectively.
- Address any questions or concerns customers may have during their initial use of the platform.
- Monitor customer usage and provide guidance to maximize platform adoption and value.
- Build strong relationships with customers to become a trusted advisor.
- Collect and relay customer feedback to internal teams to drive product improvements. Advocate for customers’ needs and ensure their voice is heard within the company.
**What Are We Looking For❓**
- Bachelor's degree in Business, Marketing, or related field.
- Minimum 3 years proven experience in customer success, account management in the hospitality or SaaS industries.
- Exceptional communication and interpersonal skills.
- Strong problem-solving skills and a proactive approach to addressing customer needs.
- Customer-focused mindset with a passion for delivering exceptional service.
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
- Fluency in Arabic and English.
- Restaurant operations experience is a plus.
**Who Will Excel❓**
- Previous experience in Restaurant Operations.
**What We Offer You❗**
We believe you will love working at Foodics
- We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
- We offer highly competitive compensation packages, including bonuses and the potential for shares.
- We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
- Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.
- We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
-
Customer Success Specialist
6 months ago
Riyadh, Saudi Arabia Qoyod Full timeCustomer Success Specialist Job Summary: **Responsibilities**: **Requirements**: Bachelor of Accounting, Professional in English language skills, 1 year experience with customer service. Job ID 194
-
Customer Success Specialist
7 months ago
Riyadh, Saudi Arabia InvestSky Full time**Customer Success Specialist**: - Riyadh- Work Type: Full Time- We are looking for someone passionate about building the next big thing and making a true impact in the region. **Key Responsibilities** - Providing extraordinary service aligned with the company’s culture and objectives. - Support users with onboarding and Know-Your-Client documentation. -...
-
Customer Success Specialist
6 months ago
Riyadh, Saudi Arabia Foodics Full time**Who Are We❓** - We Are Foodics!_ a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully...
-
Customer Success Specialist
6 months ago
Riyadh, Saudi Arabia Cisco Systems Full time**Customer Success Specialist - Security** What You’ll Do The Customer Success Specialist (CSS) role is a highly critical, strategic advisor and technical authority that engages with customers to accelerate their adoption of Cisco products & solutions that transform their business and drive business outcomes. The role resides within the Cisco Customer...
-
Technical Customer Success Manager
6 months ago
Riyadh, Saudi Arabia Unifonic Full timeProudly voted a Great Place to Work®, we are a dynamic startup in the SaaS space that is revolutionizing how businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies. We pride ourselves on our fun and collaborative work environment,...
-
Customer Success Renewal Manager
7 months ago
Riyadh, Saudi Arabia SAS Full time: At SAS, where you start doesn’t have to be where you end; and there is ample opportunity for internal career mobility. Whether you’re looking to grow a new skill or experience a new role, there’s no time like the present to take the next step; and we’re here to support you in your journey. **About the job** The Customer Success team is looking...
-
Customer Success Specialist
7 months ago
Riyadh, Saudi Arabia Aramex Full time**Purpose of the Job**: Manage the customer interaction to enhance the customer experience across different delivery channels. **Responsibilities**: - Analyze customer service teams interactions with their customers Relay to customer service country recommendation to enhance the customer experience on local level - Advise countries in relation to...
-
Customer Success Manager
7 months ago
Riyadh, Saudi Arabia Software AG Full timeOur story goes beyond technology. We put people first - employees, customers, and partners. We build strong teams and cultivate relationships that last. We provide incomparable products, solutions, services, and technical excellence for our customers. We are a team of over 5,000 colleagues across 70+ countries who value inclusion, integrity, and innovation....
-
Customer Success Consultant
6 months ago
Riyadh, Saudi Arabia McGraw Hill LLC. Full timeOverview: **Customer Success Consultant - Saudi Nationals Only** When was the last time you experienced the impact of your work? Our Customer Success team thrive on building meaningful relationships with educators and learners. Due to continued growth across our Middle East operation, we are seeking a self-motivated and pro-active **Customer Success...
-
Customer Success Director
6 months ago
Riyadh, Saudi Arabia Innovative Solutions Full time**Company Description**: Innovative Solutions (IS) is a leading pure-player Cybersecurity company in the GCC established in 2003 having headquartered in Riyadh with presence in Al Khobar, Jeddah, Dubai, and Abu Dhabi. We are the trusted advisor in providing world-class tailored and purposeful Cybersecurity Services and Solutions that exceed our clients’...
-
Customer Success
8 months ago
Riyadh, Saudi Arabia Shaguf Full time**Company Summary** Shaguf is an EdTech marketplace that empowers passionate instructors by building them the tools they need to grow, manage, and teach in a way students love! Shaguf also empowers students by helping them learn smarter, not harder. **Job Summary** As a Customer Success for Shaguf, you will be responsible for managing and building...
-
Customer Success Manager
6 months ago
Riyadh, Saudi Arabia Grand Community Co Full timeGrand Community is the biggest bulk influencers marketing service in the region, operating in 5 countries with 5 offices and over 500 employees. Founded in 2019, the company offers 24/7 campaign management and the best marketing tool in the form of word-of-mouth through more than 5000 community blogger members. The community consists of diverse categories...
-
Customer Success Manager
7 months ago
Riyadh, Saudi Arabia ASWAT Full timeWe are currently seeking a **Customer Success Manager** to join our team at** ZIWO - KSA Team**. About ZIWO: **ZIWO** connects users across 145 countries, including the GCC, enabling instant expansion into new markets. **Technical/Interpersonal Competencies**: - Effective Communication Skills - Technical Proficiency: A comprehensive understanding of the...
-
Partner Success Specialist
6 months ago
Riyadh, Saudi Arabia n.go Full time**Job Summary**: As a Partner Success Specialist, you will be responsible for ensuring the successful onboarding and continued success of our clients. You will act as a customer advocate and consultant throughout the customer journey, serving as the voice of the customer to the company. You will also be responsible for educating clients on company...
-
Customer Success Manager
7 months ago
Riyadh, Saudi Arabia Vectra Full timeVectra® is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises. **About the Role**: The Customer Success Manager (CSM) is a critical role in at Vectra and is responsible for developing and handling Vectra's most valuable asset, our customers. The CSM is responsible for the relationships with the customers,...
-
Quality Assurance
8 months ago
Riyadh, Saudi Arabia Success creators Full timeWe are looking for a detail-oriented quality assurance specialist to be in charge of all quality assurance activities. The quality assurance specialist's responsibilities include developing and implementing quality assurance policies, conducting tests and inspections, identifying production, process, or product issues, and presenting solutions. To be...
-
Team Leader
6 months ago
Riyadh, Saudi Arabia Bayzat Full time**Who we are**: Known as the Work Life Platform, Bayzat is one of the leading employee benefits SaaS platforms that is on a constant mission to make a world-class employee experience accessible to every company. We are redefining the way work works for the better, making automated HR, Payroll, Employee Benefits, and Insurance a possibility for all...
-
Sr Customer Success Manager
7 months ago
Riyadh, Saudi Arabia Dataiku Full timeAt Dataiku, we're not just adapting to the AI revolution, we're leading it. Since our beginning in Paris in 2013, we've been pioneering the future of AI with a platform that makes data actionable and accessible. With over 1,000 teammates across 25 countries and backed by a renowned set of investors, we're the architects of Everyday AI, enabling data experts...
-
Customer Success Partner
6 months ago
Riyadh, Saudi Arabia SAP Full time**We help the world run better** The Customer Success Partner (CSP) - SAP Signavio has overall responsibility for the daily management of assigned Cloud customer accounts in EMEA Region, including account management strategies as well as engagement and expansion plans to ensure profitable growth within these customers. The focus of this position is twofold,...
-
Associate - Customer Success
7 months ago
Riyadh, Saudi Arabia Kitopi Full timeKitopi is the world’s leading tech-powered multi-brand restaurant. With a mission to satisfy the world’s appetite, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the food market by helping brands to grow and scale, both in the delivery and dine-in space. Launched in Dubai, UAE in January 2018, Kitopi has...