Customer Service Representative

4 days ago

Riyadh, Saudi Arabia Avient Full time

**DESCRIPTION**:
Avient Corporation (NYSE: AVNT), with expected 2021 revenues of $4.6 to $4.7 billion, provides specialized and sustainable material solutions that transform customer challenges into opportunities, bringing new products to life for a better world. Examples include:

- Barrier technologies that preserve the shelf-life and quality of food, beverages, medicine and other perishable goods through high-performance materials
- Light-weighting solutions that replace heavier traditional materials which can improve fuel efficiency in all modes of transportation
- Breakthrough technologies that minimize wastewater and improve the recyclability of materials and packaging across a spectrum of end uses

**WHY AVIENT**:
At Avient, we strive for a culture of trust and engagement. Our associates are leading company initiatives such as Lead by Women, HYPE (Harnessing Young Professionals), Pride at Avient and Embrace to advance diversity in professional and personal development. We also provide our associates with robust development programs such as Avient Academy, Lean Six Sigma, and various leadership workshops to allow for career growth in a variety of ways. With workplace flexibility, health and wellness programs, casual dress days, and paid time off for community service, we are committed to building upon our positive momentum.

At Avient, we believe diversity of ideas and backgrounds gives us the creativity to be successful in a rapidly changing world. In support of this, we stress equality of opportunity for all qualified individuals in accordance with applicable laws. Decisions on hiring, promotion, development, compensation or advancement are based solely on a person’s qualifications, abilities, experience and performance.

**Job Summary**

The **Customer Service** **Representative (30003190)** is the primary point of contact for an assigned group of customer accounts. The main function of the CSD is to act as main point of contact and serve as the face to the customer in providing high services that supports the business grow. CSD are responsible to manage internal and external customer requests, orders, concerns, suggestions, and complaints. Internally, he/she interacts, gathers information and coordinates related activities with sales staff, production planning, logistics and technical services.

**Essential Functions**
- Register and handle customer complaints process. This process includes; Collecting all relevant complaint details, post/enter the collected details in system; involve and coordinate with internal stakeholders, follow the status of complained progress, sharing the complaint final report with customer within fixed time-frame and assure the implementation of recommended and agreed actions in the complaint final report (e.g. material collection, create credit notes, notify the operation team by any remarks or special requirementsetc)
- Manage all relevant communications with customers and support the Account Sales Manager by participating in customer calls and visits along with him/her, whenever needed.
- And act the single point of contact. Interface with other related departments in the area of customers’ requirements. And accomplish assigned work within set timeframes.
- Provide relevant customer information and/or requests to relevant departments: forecasts, personnel changes, address changes, receiving schedules, etc. And respond to customer literature requests for MSDS, Certifications, etc.
- Follow all applicable ISO procedures. Work with Account Sales Manager and Customer to reduce aged inventory, and support Credit management to control the receivables and DSO.
- Provide market or account intelligence gained through customer contact.
- Understand and willing to communicate the value of our products and services to customers.
- Understand customers’ products, services, business operations and needs.

**QUALIFICATIONS**:
**Education and Experience**
- BSc in administration / Logistics or relevant field
- Minimum of 2-years’ experience in handling customer service tasks

**Additional Qualifications**
- Saudi National only
- Excellent communication skills
- Fluent in Arabic & English languages
- Professional certification is a plus
- SAP users are preferable

**Competencies**
- Each position at Avient focuses on eight Core Competencies as a Leader of Self. Additionally, management positions focus on Leadership Competencies as a Leader of Others and/or a Leader of the Business. These competencies are designed to drive behavior that will ultimately help our associates excel at their current roles, while supporting individual and career development.

**Physical Demands**
- Welling to visit outside locations if needed.

  • Customer Service Representative

    7 months ago

    Riyadh, Saudi Arabia Johnson & Johnson Full time

    **About Johnson & Johnson** Johnson & Johnson Medical is recruiting several **Customer Service Representatives** **Location**: Riyadh, Kindgdom of Saudi Arabia As **Customer Service Representative **you are a front-line communicator, processing inbound and outbound orders, enquiries, complaints and information through multiple methods of communication....

  • Customer Service Representative

    3 days ago

    Riyadh, Saudi Arabia Nejree Full time

    Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer questions. - Keeping records of customer...

  • Customer Service Representative

    3 days ago

    Riyadh, Saudi Arabia Nejree Full time

    Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer questions. - Keeping records of customer...

  • Customer Service Representative

    6 months ago

    Riyadh, Saudi Arabia Zimmer Biomet Full time

    At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds. As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life...

  • Customer Service Representative

    6 months ago

    Riyadh, Saudi Arabia Talent Pal Full time

    We are hiring Customer Service Representative - Riyadh **Position Type**: Full Time **Schedule**: 5 days per week Understand the demand of consumers to provide timely service and solutions. Cater to client queries by providing accurate data using appropriate communication channels. Manage consumer queries and complaints in real-time by offering...

  • Customer Service Representative

    6 months ago

    Riyadh, Saudi Arabia Talent Pal Full time

    We are hiring Customer Service Representative - Riyadh - Position Type: Full Time - Schedule: 5 days per week - Salary: 5,000 including Gossi - Identify and assess customers’ needs to achieve satisfaction. - Cater to client queries by providing accurate data using appropriate communication channels. - Ensure resolving doubts and queries of customers by...

  • Customer Service Representative

    4 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia National Blood and Cancer Center Full time

    Job Summary:    We are seeking a skilled Customer Service Representative to join our team at the National Blood and Cancer Center in Riyadh, Saudi Arabia. As a key member of our customer-facing department, you will be responsible for providing exceptional service to patients and clients through various communication channels.About Us:    The National...

  • Customer Service Representative

    1 month ago

    Riyadh, Ar Riyāḑ, Saudi Arabia National Blood and Cancer Center Full time

    About the RoleAs a Customer Service Representative at National Blood and Cancer Center in Riyadh, Saudi Arabia, you will play a vital role in ensuring exceptional patient care and satisfaction.Job SummaryThis is an exciting opportunity to join our team as a Customer Service Representative. You will be responsible for providing top-notch customer service to...

  • Customer Service Representative

    7 months ago

    Riyadh, Saudi Arabia ALTRIA CALLCENTER Full time

    **Responsibilities**: - Provide customers with information, guidance, and support. - Collaborate with cross-functional teams to improve customer experiences. **Qualifications**: - Excellent English communication skills. - The ability to work in a fast-paced environment and multitask. - Critical thinking and problem-solving abilities. - Customer-focused...

  • Multilingual Customer Service Representative

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia National Blood and Cancer Center Full time

    Job Summary We are seeking a highly skilled Multilingual Customer Service Representative to join our team at the National Blood and Cancer Center in Riyadh, Saudi Arabia. The ideal candidate will have excellent communication skills and be proficient in multiple languages.About UsThe National Blood and Cancer Center is a leading healthcare provider in the...

  • Customer Service Representative

    6 months ago

    Riyadh, Saudi Arabia Talent Pal Full time

    **إسم الجهة**: **شركة بعد الحدود للتجارة** **مسمى الوظيفة الشاغرة**: **Customer Service Representative** **مجال العمل**: - خدمة العملاء - الدعم والمساندة [ **عرض كل الوظائف في هذا التصنيف** ]**مكان الوظيفة**: - الرياض - منطقة...

  • Customer Service Representative

    6 months ago

    Riyadh, Saudi Arabia Talent Pal Full time

    About Jeeny: We are a joint venture between MEIG (Middle East Internet Group), Rocket Internet, and IMENA. Jeeny was established in 2014 as Easy Taxi. However, in 2016, it was revamped as Jeeny to cater to other services. Currently, we are operational in Saudi Arabia and Jordan. We have offices in Riyadh, Jeddah, Madinah, Dammam, Khobar, Amman, Lahore, and...

  • Customer Service Representative

    6 months ago

    Riyadh, Saudi Arabia Jeeny Full time

    **About Jeeny**: We are a joint venture between MEIG (Middle East Internet Group), Rocket Internet, and IMENA. Jeeny was established in 2014 as Easy Taxi. However, in 2016, it was revamped as Jeeny to cater to other services. Currently, we are operational in Saudi Arabia and Jordan. We have offices in Riyadh, Jeddah, Madinah, Dammam, Khobar, Amman, Lahore,...

  • Customer Service Representative

    7 months ago

    Riyadh, Saudi Arabia Drovox Full time

    Job description A Customer Service Specialist is the first point of contact for any customer who has a question or an issue with a product or service the company sells. They have many responsibilities like answering inbound phone calls, addressing customers’ questions about products and services, and processing payments or...

  • Customer Service Representative

    7 months ago

    Riyadh, Saudi Arabia Trapeze Group Limited Full time

    Job Summary: To provide day-to-day Service Support to customers by maintaining their Service request, coordinate, and tracking all issues. Coordinate with Customer and Internal Team. An ongoing commitment to customer satisfaction by meeting their requirements proactively and ensuring all SLA commitments are met. **Job...

  • Customer Care Representative

    2 days ago

    Riyadh, Saudi Arabia Boston Scientific Corporation Full time

    **Customer Care Representative**: - Remote Eligible: Hybrid- Onsite Location(s): Riyadh, SAPurpose Statement: The core objective of this role is to support the Customer Services Manager to maintain the goals and objectives of the department. - Key Responsibilities: - Industry Knowledge: Delivers continuous tools and education to team members to ensure up to...

  • Customer Services Representative

    7 months ago

    Riyadh, Saudi Arabia The Cigna Group Full time

    Receives requests by mail, telephone, or in person regarding insurance claims/policies. Responds to inquiries from policy holders, clients, brokers and/or others. Performs research to respond to inquiries and interprets policy provisions to determine most effective response. Mails or routes claim forms and supporting documentation to various units for...

  • Customer Service Representative

    2 hours ago

    Riyadh, Ar Riyāḑ, Saudi Arabia National Blood and Cancer Center Full time

    About UsThe National Blood and Cancer Center in Riyadh, Saudi Arabia is a reputable medical facility dedicated to providing exceptional patient care. As a leading healthcare provider, we strive to deliver high-quality services that meet the evolving needs of our community.Job OverviewWe are currently seeking a highly skilled Customer Service Representative...

  • Customer Service Representative

    6 months ago

    Riyadh, Saudi Arabia Talent Pal Full time

    DESCRIPTION: Avient Corporation (NYSE: AVNT), with expected 2021 revenues of $4.6 to $4.7 billion, provides specialized and sustainable material solutions that transform customer challenges into opportunities, bringing new products to life for a better world. Examples include: - Barrier technologies that preserve the shelf-life and quality of food,...

  • Customer Care Representative

    1 day ago

    Riyadh, Saudi Arabia Bulgari S.P.A Full time

    Customer Care Representatives are in direct relation with the End Customer to enhance their Bulgari journey through Excellence and Luxury Spirit. **Profile**: **Bulgari ambassador** - Wow our customers by listening attentively to their needs, gain agreement on the resolution and bring the issue to conclusion - Provide support to final customers on Bulgari...