Customer Service Representative

2 weeks ago

Riyadh, Saudi Arabia Avient Full time

**DESCRIPTION**:
Avient Corporation (NYSE: AVNT), with expected 2021 revenues of $4.6 to $4.7 billion, provides specialized and sustainable material solutions that transform customer challenges into opportunities, bringing new products to life for a better world. Examples include:

- Barrier technologies that preserve the shelf-life and quality of food, beverages, medicine and other perishable goods through high-performance materials
- Light-weighting solutions that replace heavier traditional materials which can improve fuel efficiency in all modes of transportation
- Breakthrough technologies that minimize wastewater and improve the recyclability of materials and packaging across a spectrum of end uses

**WHY AVIENT**:
At Avient, we strive for a culture of trust and engagement. Our associates are leading company initiatives such as Lead by Women, HYPE (Harnessing Young Professionals), Pride at Avient and Embrace to advance diversity in professional and personal development. We also provide our associates with robust development programs such as Avient Academy, Lean Six Sigma, and various leadership workshops to allow for career growth in a variety of ways. With workplace flexibility, health and wellness programs, casual dress days, and paid time off for community service, we are committed to building upon our positive momentum.

At Avient, we believe diversity of ideas and backgrounds gives us the creativity to be successful in a rapidly changing world. In support of this, we stress equality of opportunity for all qualified individuals in accordance with applicable laws. Decisions on hiring, promotion, development, compensation or advancement are based solely on a person’s qualifications, abilities, experience and performance.

**Job Summary**

The **Customer Service** **Representative (30003190)** is the primary point of contact for an assigned group of customer accounts. The main function of the CSD is to act as main point of contact and serve as the face to the customer in providing high services that supports the business grow. CSD are responsible to manage internal and external customer requests, orders, concerns, suggestions, and complaints. Internally, he/she interacts, gathers information and coordinates related activities with sales staff, production planning, logistics and technical services.

**Essential Functions**
- Register and handle customer complaints process. This process includes; Collecting all relevant complaint details, post/enter the collected details in system; involve and coordinate with internal stakeholders, follow the status of complained progress, sharing the complaint final report with customer within fixed time-frame and assure the implementation of recommended and agreed actions in the complaint final report (e.g. material collection, create credit notes, notify the operation team by any remarks or special requirementsetc)
- Manage all relevant communications with customers and support the Account Sales Manager by participating in customer calls and visits along with him/her, whenever needed.
- And act the single point of contact. Interface with other related departments in the area of customers’ requirements. And accomplish assigned work within set timeframes.
- Provide relevant customer information and/or requests to relevant departments: forecasts, personnel changes, address changes, receiving schedules, etc. And respond to customer literature requests for MSDS, Certifications, etc.
- Follow all applicable ISO procedures. Work with Account Sales Manager and Customer to reduce aged inventory, and support Credit management to control the receivables and DSO.
- Provide market or account intelligence gained through customer contact.
- Understand and willing to communicate the value of our products and services to customers.
- Understand customers’ products, services, business operations and needs.

**QUALIFICATIONS**:
**Education and Experience**
- BSc in administration / Logistics or relevant field
- Minimum of 2-years’ experience in handling customer service tasks

**Additional Qualifications**
- Saudi National only
- Excellent communication skills
- Fluent in Arabic & English languages
- Professional certification is a plus
- SAP users are preferable

**Competencies**
- Each position at Avient focuses on eight Core Competencies as a Leader of Self. Additionally, management positions focus on Leadership Competencies as a Leader of Others and/or a Leader of the Business. These competencies are designed to drive behavior that will ultimately help our associates excel at their current roles, while supporting individual and career development.

**Physical Demands**
- Welling to visit outside locations if needed.

  • Customer Service Representative

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Global Blue group Full time

    At Global Blue, we are seeking a highly skilled Customer Service Representative to join our team. This role will be responsible for delivering exceptional customer experiences through effective communication, issue resolution, and problem-solving skills.Job DescriptionWe are looking for an individual who is passionate about providing top-notch service and...

  • Customer Service Representative

    4 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Saudi Petroleum Services Polytechnic Full time

    Job Title: Customer Service RepresentativeEZOrder, a leading B2B office supply company in Riyadh, is seeking a highly skilled Customer Service Representative to handle sales orders and provide exceptional client support.Key Responsibilities:Efficiently process sales orders received via email by inputting them into our system.Maintain accurate records of...

  • Customer Service Representative

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Perfect Presentation (2P) Full time

    We are seeking a highly motivated and customer-oriented professional to join our team at Perfect Presentation (2P). As a Customer Service Representative, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service.The ideal candidate should have exceptional communication skills, strong problem-solving...

  • Customer Service Representative

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Cigna Health and Life Insurance Company Full time

    Customer Service Representative page is loadedCustomer Service RepresentativeApply remote type Hybrid locations Riyadh, Saudi Arabia time type Full time posted on Posted 2 Days Ago job requisition id 25001547ResponsibilitiesDelivers straightforward administrative and/or other basic business services in Customer Service.Receives requests by mail, telephone,...

  • Customer Service Representative

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia SENSYS Inc. Full time

    Job OpportunityThe Customer Service Representative will be the primary point of contact for customers and internal stakeholders. This role requires excellent communication and problem-solving skills.Main Responsibilities:Address customer queries and concerns in a timely manner.Provide exceptional customer service and support employee inquiries.Collaborate...

  • Customer Service Representative

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Cigna Health and Life Insurance Company Full time

    Customer Service Representative page is loadedCustomer Service RepresentativeApply remote type Hybrid locations Riyadh, Saudi Arabia time type Full time posted on Posted 2 Days Ago job requisition id 25001547ResponsibilitiesDelivers straightforward administrative and/or other basic business services in Customer Service.Receives requests by mail, telephone,...

  • Customer Service Representative

    2 weeks ago

    Riyadh, Saudi Arabia Kinetic Full time

    A leading Medical Devices company is actively recruiting a **Customer Service Representative** to be based in **Riyadh, Saudi Arabia.** **Due to Saudization - this role is open to Saudi Nationals only.** *** **Key aspects of the role include**: - Ensure an efficient service to customers including order processing, preparation of the export shipping...

  • Customer Service Representative

    4 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Saudi Petroleum Services Polytechnic Full time

    We are seeking a Customer Service Representative to support our Riyadh operation.Key Responsibilities:Respond to customer inquiries and requests via our website.Process orders and provide timely updates on their status.Resolve customer complaints in a professional and courteous manner.Collaborate with the back-office team to ensure efficient issue...

  • Customer Service Representative

    1 week ago

    Riyadh, Saudi Arabia Zimmer Biomet Full time

    -Requisition Number EMEA09549 Employment Type Full-time Location Riyadh **Who We Are?**: **Zimmer Biomet** is a world leader in musculoskeletal health solutions. Our team members are part of a company with a heritage of leadership, a focus on shaping the future, and a mission dedicated to alleviating pain and improving the quality of life for people around...

  • Customer Service Representative

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia CARE Full time

    About the PositionWe are looking for a Customer Service Representative to join our team at CARE.Job DutiesThe successful candidate will be responsible for providing exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.They will also be required to maintain accurate records, manage...

  • Customer Service Representative

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia GES - Global Experience Specialists Full time

    At GES - Global Experience Specialists, we are seeking a talented Customer Service Representative to join our dynamic team. As a key member of our sales support function, you will play a vital role in delivering exceptional customer experiences and driving business growth.Job Description:Provide timely and effective responses to customer inquiries through...

  • Customer Service Representative

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Perfect Presentation (2P) Full time

    At Perfect Presentation, we are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative in Riyadh, Saudi Arabia.About the RoleThe ideal candidate should have exceptional communication skills, strong problem-solving abilities, and a passion for delivering exceptional customer...

  • Customer Service Representative

    5 days ago

    Riyadh, Saudi Arabia Zimmer Biomet Full time

    The Customer Service Representative is responsible for delivering a high quality of service to all internal and external customers ensuring product orders are sent in an efficient and timely manner to achieve customer satisfaction while complying with the company’s policies & procedures. **Principal Duties and Responsibilities**: - Receive, prepare and...

  • Customer Service Representative

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia 2P Full time

    As a Customer Service Representative at 2P Perfect Presentation, you will be responsible for providing exceptional support to our clients through phone calls.Key Responsibilities:We are seeking a Help Desk Specialist to join our team at 2P Perfect Presentation. The successful candidate will be responsible for handling customer inquiries and resolving issues...

  • Customer Service Representative

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Tetra Pak Full time

    At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.And we need people like you to make it happen.We empower you to reach your potential with opportunities to make an impact to be proud of...

  • Sales and Customer Service Representative

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Sahm Capital Full time

    About Sahm CapitalWe are a dynamic company seeking an exceptional Sales and Customer Service Representative to join our team. As a User Activation Specialist, you will play a critical role in driving user engagement and satisfaction.Key ResponsibilitiesAnalyze user data to identify trends and areas for improvement.Develop and implement strategies to increase...

  • Customer Service Representative

    6 days ago

    Riyadh, Saudi Arabia ALTRIA CALLCENTER Full time

    **Responsibilities**: - Provide customers with information, guidance, and support. - Collaborate with cross-functional teams to improve customer experiences. **Qualifications**: - Excellent English communication skills. - The ability to work in a fast-paced environment and multitask. - Critical thinking and problem-solving abilities. - Customer-focused...

  • Customer Experience Representative

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Asteri Beauty (B Corp™) Full time

    Customer Experience Representative Job DescriptionWe are seeking a talented and customer-focused individual to fill the position of Customer Experience Representative at Asteri Beauty (B Corp). In this role, you will be responsible for delivering outstanding customer service, meeting and exceeding sales targets, and contributing to a positive and inclusive...

  • Customer Service Sales Representative

    3 weeks ago

    Riyadh, Saudi Arabia Siemens Healthineers Full time

    Do you want to help shape the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry. We offer you a flexible and dynamic environment with...

  • Call Center Customer Service Representative

    4 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Dr. Soliman Fakeeh Hospital Riyadh Full time

    Call Center Customer Service RepresentativeJob Title: CALL CENTER OFFICERUnit: CALL CENTER AND SCHEDULINGJob Category: Full TimeDuties and Responsibilities:Handle inbound, outbound calls, emails, live chat – including surveys, telesales or telemarketing activities, and other ways of communication as required.Answer the calls within the time specified...