Customer Service Representative

1 week ago


Riyadh, Saudi Arabia Zimmer Biomet Full time

The Customer Service Representative is responsible for delivering a high quality of service to all internal and external customers ensuring product orders are sent in an efficient and timely manner to achieve customer satisfaction while complying with the company’s policies & procedures.

**Principal Duties and Responsibilities**:

- Receive, prepare and record all order information
- Process customer orders to ensure accurate information is provided to International Customer Service or entered in SAP
- Monitor open orders daily and make sure they are shipped
- Follow up and release all orders
- Arrange return requirements from customers with International Customer Service
- Ensure return credits are processed accurately and in a timely basis
- Coordinate and manage all relevant Master Data like Customer Ship-to Address, prices, etc. in SAP together with Demand Control and Sales Managers to ensure smooth processing of orders
- Liaise with marketing, operations and demand control to interpret policy and progress product availability
- Identify customer needs and ensure the company is represented in a business-like manner at all times
- Prepare the required report to make sure correct visibility is given to management

**Expected Areas of Competence**:

- A minimum of 3 years of Customer Services experience in a similar sector

**Education/Experience Requirements**:
**Education**:

- Bachelor’s Degree in Business, Economic Science or Equivalent

**Special expertise**:

- Experience in Windows Office Software, SAP eligible

**Languages**:

- Fluency in English and Arabic, both spoken & written.
- French is a plus

**Personal skills requirements**:

- Analytical skills to analyze the demand/order and foresee/plan future tasks
- Strong coordination skill
- High level of communication capacity with all parties
- Organized
- Detail oriented
- Solution driven
- Able to work under pressure
- Meet deadlines

**Travel Requirements**:

- 5%



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