Associate - Customer Complaints - Operations &

6 months ago


Riyadh, Saudi Arabia D360 Bank Full time

Associate - Customer Complaints - Operations & Customer Care

The role is responsible for dealing with complaint cases in accordance with D360 service level agreements and SAMA Requirements, and proactively providing comprehensive Customer services to D360, ensuring that customer concerns are addressed promptly and effectively, aiming to improve customer satisfaction and loyalty

**Responsibilities**
- Provide solutions (technical or otherwise) to close the customers' complaints in line with the SAMA requirement.
- Commits the required role under the SLA of Management of Correspondence through the SAMA Complaints Systems.
- Securing proper responses from the customers' complaints team to the violations forwarded by the SAMA's violation committee to D360.
- Reporting the status of the SAMA's violations and customers' complaints to management every week.
- Ensuring fulfilment of SAMA's resolutions issued about customers' complaints promptly.
- Supporting the customer care team, Regulatory Affairs, and Legal in any matters related to the SAMA, especially customers' complaints.

**Qualifications**

**Preferred Qualifications**
- A tertiary-level qualification from an internationally recognized institution

**Years & Nature of Experience**
- Will be a fresh graduate with 3 years of experience in financial institutions
- If with experience, would have been accountable for completion of assigned tasks and project work and has developed a level of competence to carry out work independently

**Technical Competencies**
- Customer Experience Management
- Business Performance Management
- Ethical Culture

**Behavioural Competencies**
- Decision Making
- Problem Solving
- Communication
- Process Oriented

**About the Team**

Joining the D360 Bank Compliance team opens the door to an extraordinary opportunity. You become an integral member of a vibrant and forward-thinking group, committed to upholding the highest levels of integrity and compliance. We champion ethical behavior and adhere unwaveringly to the rules, regulations, and protocols that govern D360's business operations. At the core of our compliance department, you'll find a remarkable ensemble of dedicated professionals tirelessly working to ensure our bank's unwavering compliance.

Job ID 300000021556496


  • Complaints Specialist

    7 months ago


    Riyadh, Saudi Arabia Payfort Saudi Closed JSC Full time

    Bachelor degree. - 3+ years of experience in fast paced complaints handling environment & Customer support teams. - Passion for resolving customer problems. - Fluent in English and Arabic written and verbal communication. - Exceptional written and verbal communication skills, ability to translate concepts into clear step, engage in challenging conversations,...


  • Riyadh, Saudi Arabia Talent Pal Full time

    DESCRIPTION: Avient Corporation (NYSE: AVNT), with expected 2021 revenues of $4.6 to $4.7 billion, provides specialized and sustainable material solutions that transform customer challenges into opportunities, bringing new products to life for a better world. Examples include: - Barrier technologies that preserve the shelf-life and quality of food,...


  • Riyadh, Saudi Arabia Landmark Group - Logistiq Full time

    Receive and resolve customer inquiries and complaints related to the orders in a timely manner. - Resolve issues related to incomplete orders and delivery blocks with customers and/or internal teams. - Building and maintaining relationships with clients as well as with other departments of the organization. - Working closely with operation team. - Auditing...


  • Riyadh, Saudi Arabia D360 Bank Full time

    Associate - Cards Operations - Operations & Customer Care The Cards Operations Associate is responsible for ensuring a range of card related operations are executed accurately and in compliance to policies and guidelines. He/she resolves queries from internal and external stakeholders in a clear and timely manner. He/she works with the Head to develop and...


  • Riyadh, Saudi Arabia Talent Pal Full time

    We are hiring Customer Service Representative - Riyadh **Position Type**: Full Time **Schedule**: 5 days per week Understand the demand of consumers to provide timely service and solutions. Cater to client queries by providing accurate data using appropriate communication channels. Manage consumer queries and complaints in real-time by offering...


  • Riyadh, Saudi Arabia TAM Development Co. Full time

    TAM is a Saudi publicly listed company, specialized in digital solutions and advisory services for public and private sector clients, leading sustainable public transformation from strategy to execution. For over a decade, TAM has been the partner of choice for 50+ government entities. Our agility, expertise, and holistic approach have helped smoothen the...


  • Riyadh, Saudi Arabia Afaq Q Tech General Trading - G11 Full time

    High School or equivalent diploma - Previous experience in Customer Service - Ability to effectively prioritize work time to ensure efficiency - Experience with Windows Operating Systems and Microsoft Outlook - Familiarity with multiple web browsers, data base searching and instant messenger tools At Amazon, our mission is to be Earth’s most...


  • Riyadh, Saudi Arabia Kitopi Full time

    Kitopi is the world’s leading tech-powered multi-brand restaurant. With a mission to satisfy the world’s appetite, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the food market by helping brands to grow and scale, both in the delivery and dine-in space. Launched in Dubai, UAE in January 2018, Kitopi has...


  • Riyadh, Saudi Arabia National Parcel Stations Network Co. Full time

    The Customer Service Advisor is responsible for providing exceptional customer service while ensuring their needs are handled promptly and professionally. They are the front-line representatives of a company and are expected to be knowledgeable about the services the company offers. **Responsibilities**: - Ensures that appropriate actions are taken to...

  • Operations Controller

    8 months ago


    Riyadh, Saudi Arabia Jahez Full time

    Jahez is seeking a highly motivated and detail-oriented individual to join our Operations department as an Operations Controller. As an Operations Controller, you will play a crucial role in ensuring the smooth and efficient operation of our business. In this role, you will be responsible for overseeing and managing all aspects of our operations, including...

  • Sales Associate

    6 months ago


    Riyadh, Saudi Arabia Scalers Full time

    **Position Overview**:As a Sales Associate, you will play a pivotal role in driving the success of our company by assisting customers in finding products that meet their needs and providing exceptional customer service. You will be responsible for understanding our product offerings, engaging with customers, and generating sales through effective...

  • Sales Associate

    6 months ago


    Riyadh, Saudi Arabia BuildHop Full time

    Looking for**:Experienced Sales Member** **Industry: Construction and Technology** Requirements & Skills: **Personable sales associate** - Bachelor's degree an asset - 2+ Years in building materials or related industry sales - Should have excellent general knowledge of materials used during construction - Fluent in Arabic reading & writing - Fluent in...


  • Riyadh, Saudi Arabia Johnson & Johnson Full time

    **About Johnson & Johnson** Johnson & Johnson Medical is recruiting several **Customer Service Representatives** **Location**: Riyadh, Kindgdom of Saudi Arabia As **Customer Service Representative **you are a front-line communicator, processing inbound and outbound orders, enquiries, complaints and information through multiple methods of communication....


  • Riyadh, Saudi Arabia Antal International Full time

    District management and supervision - Inspection and evaluation of service dealers - Establishment and maintenance of service standards - Operational management of service dealerships - Management of customer complaints and grievances - Formulation of service policies to enhance customer experience - Addressing complaints from social media platforms -...


  • Riyadh, Saudi Arabia Afaq Q Tech General Trading Full time

    Must have a minimum of B1 proficiency in written and spoken English. - Must be 18 years of age or older - Graduate with a minimum qualification of high school degree - Must be flexible in rotational shifts including night shifts **Saudi Nationals Only** **Our Amazon Contact Centers work towards a single goal**: to deliver the best possible support...


  • Riyadh, Saudi Arabia Palladium Group, Inc. Full time

    **Associate, Project Operations** **Project Overview and Role**: **Primary Duties and Responsibilities**: 1. Purpose of Position For assigned projects, the Associate, Project Operations serves as part of the corporate management team. This team is responsible under the leadership of Project Director and management of the Director, Project Operations for the...

  • Cctv Operator

    6 months ago


    Riyadh, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 23199600 **Job Category** Loss Prevention & Security **Location** JW Marriott Hotel Riyadh, King Fahad Road, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Conduct investigations and gather evidence related to theft/fraud or lost...

  • Customer Support Lead

    7 months ago


    Riyadh, Saudi Arabia Lucidya Full time

    **Purpose**: chat, or in-person to provide support and information on Lucidya's products. Ensure that appropriate actions are taken to resolve customers problems and concerns by processing Internal complaints, bugs, and issues related to our products. To excel in this role, you should be excellent in verbal and written communication. You are expected...

  • Customer Service

    6 months ago


    Riyadh, Saudi Arabia ultra medical group Full time

    Establishing customer service policies and standards and supervising their implementation. - Managing the customer service department within the facility. - Directing the customer service team to assist and advise customers, and directly preparing questionnaires to measure the level of customer satisfaction, implementing these questionnaires, and collecting...

  • Fitness Gym Manager

    6 months ago


    Riyadh, Saudi Arabia Gold's Gym Arabia Full time

    **SUMMARY**:The **Fitness Gym Manager** has overall responsibility for effectively managing all facets of a particular gym location to include customer satisfaction, effective recruitment, selection, training of the staff, employee personnel issues, sales & amp; membership solicitation, facility cleanliness while ensuring the club is achieving projected...