Store Manager Molton Brown

1 week ago


Riyadh, Saudi Arabia Chalhoub Group Full time

**من نحن**

نحن الشريك الرائد في قطاع السلع الكمالية في الشرق الأوسط، إذ نمتلك أكثر من 600 متجرًا بالإضافة إلى 300 علامةً تجارية، ولدينا خبرة تتجاوز 65 عامًا في المنطقة - ممّا جعلنا طرفًا رئيسيًا في قطاعات الجمال والموضة والهدايا من خلال تقديمنا لخدماتٍ مميّزة لشركائنا وتَمَكننا من ابهاج جميع عملائنا. إنّنا نتحوّل بسرعة من مؤسسة توزيع وتجارة تقليدية تبيع السلع الكمالية بالتجزئة في الشرق الأوسط إلى مؤسسة تجارية هجينة للبيع بالتجزئة تجعل تجربة المنتجات الفاخرة في متناول عملائنا في كلّ مكان.
ولدعم المرحلة القادمة من نموّنا، فإنّنا نهدف إلى بناء فريقٍ عمل ذات مواصفاتٍ عالمية، وإلى توظيف التكنولوجيا والبيانات في التطوير المستمر لكلّ جانبٍ من عملياتنا، ابتداءً من التجزئة التقليدية حتّى سلسلة الإمداد وولاء العملاء. ولهذا، فإنّنا نبحث عن أصحاب أفضل المواهب والقدرات للانضمام إلينا في رحلتنا لاستكشاف آفاقٍ جديدةٍ معًا.

**مهامك الوظيفية**
في مجموعة شلهوب يُصبح الإبداع حقيقة ستكون مسؤولًا في عملك كمدير متجر عن ضمان تحقيق المتجر لأفضل أداء تجاري وتقديمه لتجربة استثنائية للضيوف. وستعمل أيضًا على الدفع بكل من مؤشر رضا المرشحين ومؤشر رضا الموظفين من خلال تنفيذ استراتيجيات متعلّقة بالموظفين وتجربة العملاء، حيث تتضمن مسؤولياتك ما يلي:

- قيادة مبادرات تجربة العملاء في المتجر.
- تخطيط تعاقب أفراد الفريق من حيث الجاهزية.
- تعزيز المواهب في إطار الفريق من خلال التدريب الوظيفي والتعيينات الممتدة بالتنسيق مع شريك شؤون الموظفين.
- تعزيز مؤشر رضا الموظفين من خلال مبادرات وثقافة وخبرة الموظفين.
- الإشراف على العمليات اليومية المتعلّقة بالتجارة المرئية والتزام نقاط البيع بالتجزئة وجداول مواعيد فريق المبيعات وعمولاتهم.
- تقديم الدعم في المتجر بما في ذلك الامتيازات وفقًا لاحتياجات الأعمال.
- التصرّف كنقطة الاتصال الرئيسية مع عمليات المكتب الخلفي.
- التأكّد من إجراء عمليات الشراء الإلكتروني والاستلام من المتجر طبقًا لاتفاقيات مستوى الخدمة.
- التأكّد من حصول فريق المعلومات على بيانات العملاء طبقًا لمتطلبات فريق التسويق.
- الترويج لبرنامج الولاء (MUSE) والتأكّد من إلمام أفراد الفريق بعروض التطبيق الإلكتروني وما إلى ذلك.
- التأكّد من عمل فريق المتجر لتحقيق الهدف ذاته.
- تعزيز المبيعات الشاملة.
- زيادة مستهدف إيرادات المتجر مقابل الإيرادات الحقيقية
- زيادة المبيعات بالسعر الكامل
- إبداء الرأي حول الأمور الناجعة وغير الناجعة وتقديم الملاحظات بخصوصها.

**مقوّمات نجاحك**
- يشترط الجنسية السعودية أو من يعامل كمواطن سعودي
- حاصل على شهادة الثانوية العامة أو الدبلوم
- يفضل الخبرة في مجال المبيعات
- خدمة العملاء ومهارات البيعات
- مهارات التواصل الفعالة
- مهارات جيدة في التفاوض وحل المشكلات

..
**ما يُمكننا تقديمه لك**

ستُحوّل طموحاتك معنا إلى حقيقة. وسنُساعدك على تصميم رحلتك العملية من خلال التجارب الغنيّة وفرص التعلّم والتطوّر والتعامل مع المهام المختلفة في إطار دورك أو من خلال تنقلك الداخلي. حيث توفِّر مجموعتنا كلّ يوم مساراتٍ مهنية متنوعة للأشخاص الاستثنائيين.

إنّنا نُقدّر القيمة التي تُضيفها لنا، ونسعى إلى تقديم حزمة مزايا تنافسية تشمل الرعاية ال



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