Customer Service Supervisor

3 weeks ago


Riyadh, Saudi Arabia RATP Dev Full time

The Role
Main Purpose is to assist the CSM and GSM to manage the customer service teams and contractors to deliver the daily plan that contributes to meeting annual targets for the following KPIs: - Passenger Satisfaction - Complaints per 100,000 boarding - Satisfaction with the Ticket Office - Permanent passenger information at stations - Revenue security

**Requirements**:
**Qualifications**: - BSc degree Knowledge and Skills: - Preferred - track record of delivering outstanding levels of customer service. - Ability to identify opportunities to drive continuous improvement initiatives to resolve issues Experience - 2 years experience in any quality service provider such as airline, hotel, retail, or rail service provider;
- Preferred - previous experience of the implementation of safety processes and procedures such as fire safety arrangements and accident investigations.

About the company
We operate and maintain urban and intercity transportation systems in 12 countries, on four continents, carrying more than 1.5 billion annual passengers on our networks. Our parent company, RATP, is the transportation operator for Paris and the surrounding region. It ensures 12 million trips a day on one of the world's densest and most multi-modal transportation network. As the world's fifth-largest transportation company, RATP Group runs and maintains tens of thousands of kilometers of subway, bus, tram, and urban or intercity rail lines around the globe. Every day we innovate for smarter, more sustainable cities by designing, operating and maintaining networks for the well-being of our passengers. Our key words: passion and determination.



  • Riyadh, Ar Riyāḑ, Saudi Arabia Sofitel Mumbai BKC Full time

    Job Title: Reservations SupervisorSofitel Mumbai BKC is seeking a highly skilled and experienced Reservations Supervisor to join our team. As a key member of the Front Office department, this role will be responsible for overseeing the reservations process, ensuring seamless guest experiences, and driving revenue growth.About the Role:Lead a team of...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Crowne Plaza Riyadh RDC Hotel & Convention Center Full time

    Crowne Plaza Riyadh RDC Hotel & Convention Center is a world-class hotel that offers a unique blend of luxury and convenience.About the JobWe are seeking a highly skilled and experienced Guest Relations Supervisor to join our team and oversee the daily operations of the guest relations team.Main Responsibilities:Lead and manage the guest relations team to...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Rawaj HCM Jobs Full time

    We are seeking a proactive and detail-oriented IT Services Supervisor for a leading company in the food and beverage manufacturing sector, known for its commitment to innovation and operational excellence.The ITServices Supervisor plays a key role in ensuring seamless IT service delivery by managing service requests, improving workflows, and overseeing...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Saudi Petroleum Services Polytechnic Full time

    We are seeking a proactive and detail-oriented IT Services Supervisor for a leading company in the food and beverage manufacturing sector, known for its commitment to innovation and operational excellence.The IT Services Supervisor plays a key role in ensuring seamless IT service delivery by managing service requests, improving workflows, and overseeing...


  • Riyadh, Ar Riyāḑ, Saudi Arabia El Seif Engineering Contracting Company Full time

    Job Description - Kitchen Services SupervisorThe Kitchen Services Supervisor oversees daily kitchen operations, ensuring efficient food preparation and exceptional customer satisfaction.Responsible for maintaining a clean and organized kitchen environment, adhering to strict hygiene standards.Collaborates with colleagues to develop and implement effective...


  • Riyadh, Ar Riyāḑ, Saudi Arabia noon Full time

    About This RoleThe Customs Clearance Supervisor will oversee the day-to-day operations of the bonded warehouse, ensuring compliance with customs and free zone regulations, and smooth coordination of inbound and outbound shipments.Key ResponsibilitiesManage daily warehouse operations, including receipt, storage, and dispatch of goods, ensuring accurate...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Arab National Bank Full time

    Arab National Bank is looking for a highly skilled Service Delivery Excellence Manager to join our team in Riyadh, Saudi Arabia. As a key member of our Perfume & Cosmetics industry team, you will be responsible for driving customer satisfaction and operational efficiency.Responsibilities:This role involves managing a team of customer service representatives,...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Keeta Full time

    About the Role:We are seeking a skilled Customer Service Shift Leader to join our team at Keeta.The successful candidate will be responsible for overseeing customer service agents during rotating shifts, providing business guidance and standard processes to agents, acting as the point of contact for urgent cases, and identifying operational or process issues...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Sofitel Mumbai BKC Full time

    Job OverviewThe Sofitel Mumbai BKC is seeking a skilled Royal Service Agent (Telephone Operator) to join our team. As a key member of our hospitality staff, you will be responsible for providing exceptional customer service and ensuring that all guests have a memorable experience at our hotel.About the RoleThis is an entry-level full-time position in our...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Travexs Employment Services Platform Full time

    Job DescriptionAs a Travel Operations Supervisor, you will play a critical role in ensuring the smooth operation of our travel services. Your responsibilities will include:Key Functions:Managing a team of travel consultants to provide exceptional customer experiences.Processing complex travel bookings, including flights, accommodations, and ground...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Crowne Plaza Riyadh Al Waha, an IHG Hotel Full time

    About UsCrowne Plaza Riyadh Al Waha, an IHG Hotel offers a unique blend of comfort, convenience, and exceptional service. Our commitment to excellence and guest satisfaction makes us an ideal choice for travelers seeking a truly memorable experience.Why Choose Us?We empower our guests to achieve their best by creating confidence, encouraging success, and...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Arab National Bank Full time

    Kimpton Hotels & Restaurants is a dynamic and innovative hotel company that's changing the face of hospitality. We're seeking a skilled Guest Relations Supervisor to join our team at Kimpton Riyadh, where we're creating a new standard for customer service.The successful candidate will be responsible for leading the guest relations team, greeting guests upon...

  • Logistics Supervisor

    2 weeks ago


    Riyadh, Saudi Arabia Niceone Full time

    **Logistics Supervisor** job profile**: Logistics Supervisor is a professional responsible for all aspects of the logistics supply chain, management, development and optimisation of site logistics solutions. In order to attract Logistics Supervisor that best matches your needs, it is very important to write a clear and precise Logistics Supervisor job...


  • Riyadh, Ar Riyāḑ, Saudi Arabia El Seif Engineering Contracting Company Full time

    About the RoleAs a Catering Supervisor with El Seif Engineering Contracting Company, you will play a key role in delivering exceptional food service to our customers.Your primary responsibility will be to supervise a team of staff, ensuring they are managed efficiently to meet targets. You will also be responsible for producing and delivering a high-quality...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Dafater Full time

    We are looking for a Customer Success Supervisor to lead a team of specialists in ensuring outstanding client experiences. In this role, you will oversee customer onboarding, engagement, and retention efforts while proactively solving challenges and optimizing customer satisfaction. You will act as a key link between customers and internal teams, ensuring...


  • Riyadh, Ar Riyāḑ, Saudi Arabia WSP Global Inc. Full time

    Job Title: Senior Building Services SupervisorThis role is part of WSP Global Inc.'s efforts to provide world-class services to its clients. The successful candidate will be responsible for overseeing the operation and maintenance of large-scale facilities.ResponsibilitiesSupervise and manage a team of professionals responsible for maintaining and operating...

  • Head of Service

    4 days ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Kone México Full time

    Certified as a Top Employer; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency, putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and wellbeing.It's...

  • Retail Supervisor

    4 days ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Golf Saudi Full time

    Join Our Team at the Royal Golf Club in Diriyah as Our Retail SupervisorStep into a vibrant role at the Royal Golf Club in Diriyah, where luxury meets exceptional customer service. We are seeking a motivated and experienced Retail Supervisor to oversee our retail operations and enhance the shopping experiences of our exclusive members and guests. This is...

  • Customers Service

    2 weeks ago


    Riyadh, Saudi Arabia Rentokil Initial Full time

    Rentokil Initial Plc is a FTSE 50 global leader in support services, operating in c.80 countries and employing around 40,000 people.Voted a Management Times top 25 most admired company, we’re a business services company known for protecting people and enhancing lives worldwide **Job Description**: Ensure that Net Promoter Score (NPS) outbound call KPIs is...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Kone México Full time

    Certified as a Top Employer, KONE is dedicated to fostering a great work culture and inspiring the highest standards of quality and efficiency. We put our people first and create a workplace that nurtures collaboration, diversity, growth, and wellbeing.We are seeking a Head of Service to deliver exceptional service to both our team and customers based in...