Customer Service Supervisor Lead

4 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Arab National Bank Full time

Arab National Bank is looking for a highly skilled Service Delivery Excellence Manager to join our team in Riyadh, Saudi Arabia. As a key member of our Perfume & Cosmetics industry team, you will be responsible for driving customer satisfaction and operational efficiency.

Responsibilities:

This role involves managing a team of customer service representatives, ensuring they meet performance targets while delivering exceptional service to clients. You will also be responsible for training staff, resolving complex customer issues, and implementing best practices to streamline call center operations.

Essential Skills and Qualifications:
  1. Proven experience in a supervisory role within a call center environment.
  2. Strong leadership and team management skills.
  3. Excellent communication and interpersonal abilities.
  4. Ability to analyze data and make informed decisions.
  5. Customer-focused mindset with a passion for service excellence.
  6. Proficiency in call center software and CRM systems.

Benefits:

  • A competitive salary package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.


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