Service Operations Manager
4 days ago
Certified as a Top Employer, KONE is dedicated to fostering a great work culture and inspiring the highest standards of quality and efficiency. We put our people first and create a workplace that nurtures collaboration, diversity, growth, and wellbeing.
We are seeking a Head of Service to deliver exceptional service to both our team and customers based in Riyadh, Saudi Arabia.
The Head of Service will lead and coach a team of Maintenance Supervisors to achieve operational targets and objectives. This role will drive key business change initiatives, ensure the realization of business benefits, and foster a customer-centric culture and service-oriented mindset.
Key Responsibilities:
- Accountable for the safety of employees and end-users, ensuring safety is a mindset without any compromises.
- Responsible for a high level of customer satisfaction in the region or unit.
- Accountable for leading the Maintenance operations and ensuring the quality and profitability of service delivery.
- Accountable for cascading the FL and regional direction and targets to his/her team.
- Accountable for setting Individual Operations Plans for supervisors that support them in achieving their objectives.
- Accountable for following up the progress regularly.
- Responsible for driving the deployment and following up the progress of KONE Way initiatives in his/her area (e.g., Supervisor Role and Mobility, Field Service Management, Field Operations Management Model, etc.).
- Sets, communicates, and follows received orders and monetary value sales targets according to market potential and FL unit guidelines.
- Ensures in collaboration with FL repair sales manager that the correct offering and value propositions are available and used by the operations team.
- Leads and coaches the team of supervisors and manages the performance of the team through weekly 1-on-1 Traction Control discussions with supervisors, regular field/customer visits with supervisors, and regular field audits with supervisors.
- Accountable for developing the competences of the maintenance operations team.
- Actively works with customers to find ways to win with customers.
- Coaches team of supervisors and technicians to be customer-centric.
- Accountable that customer experience acceleration touchpoints are followed during the whole maintenance contract lifecycle.
-
Services Operations Manager
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Nexthink Full timeNexthink operates as One Team, connecting, collaborating, and innovating to continuously grow. As a Services Operations Manager, you will play a key role in ensuring the smooth operation of our services engagements.You will be responsible for managing Kimble engagement assignments to ensure accurate and efficient resource allocation, and approving Salesforce...
-
Service Operations Manager
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Kone México Full timeAt KONE México, we are dedicated to a better world of work. As a leading provider of elevator and escalator solutions, we strive for excellence in people practices, fostering a great work culture that inspires quality, efficiency, and wellbeing.We are seeking a skilled Service Operations Manager to lead our team in Riyadh, Saudi Arabia, delivering...
-
Service Operations Manager
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia HelloApp Full timeAt HelloApp, we are seeking a highly organized and detail-oriented Service Operations Manager to join our team. As a key member of our Service Operations department, you will play a crucial role in ensuring the smooth onboarding of service providers, managing data entry tasks, and resolving adjustment tickets efficiently.The ideal candidate will possess...
-
Service Operations Manager
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Tbwa ChiatDay Inc Full timeAbout UsAt Lucid, we set out to introduce captivating luxury electric vehicles that elevate the human experience. We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment.Job Title: Technician Team LeadThis role involves supervising...
-
Service Operations Manager
5 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Alrajhiinvestments Full timeLeadership Opportunity:We are seeking a skilled leader to oversee our soft services teams, driving excellence in service delivery and contributing to the company's success.Main Accountabilities:Develop and execute plans to enhance team performance and achieve business objectives.Oversee service operations, ensuring consistency and adherence to company...
-
Service Operations Manager
3 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Saudi Petroleum Services Polytechnic Full timeAbout the RoleThe Service Operations Manager at Saudi Petroleum Services Polytechnic is responsible for overseeing daily restaurant operations, ensuring exceptional guest service, and leading a team of waitstaff.Key Responsibilities:Supervise and support the waitstaff to ensure seamless service delivery.Greet and assist guests with professionalism, aiming...
-
Customer Service Operations Manager
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia 2P Perfect Presentation Full time**Job Overview:**As a Customer Service Operations Manager at 2P Perfect Presentation, you will oversee and direct a team of customer service representatives to deliver exceptional service to clients.The ideal candidate is experienced in managing teams and has excellent time management skills to ensure seamless call center operations.
-
Managed Services Operations Director
1 day ago
Riyadh, Ar Riyāḑ, Saudi Arabia Cisco Full timeJob Requirements:To succeed as a Technical Customer Program Manager at Cisco, you will need to possess a unique blend of technical, business, and leadership skills. Below are the key requirements for this position:Main Responsibilities:Leadership and Team Management: Provide strategic leadership to multiple teams within Managed Services Operations, ensuring...
-
Customer Service Operations Manager
1 week ago
Riyadh, Ar Riyāḑ, Saudi Arabia Lalamove Full timeRole OverviewAs a Customer Service Operations Manager at Lalamove, you will be responsible for providing exceptional frontline people leadership and operational management for the Level 1 and Level 2 Contact Centres in KSA.This is a key role that requires a proactive approach to ensuring operational excellence and excellent customer service. You will work...
-
Soft Service Operations Manager
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Alrajhiinvestments Full timeManager OperationsWe are seeking an experienced Operations Manager (Soft Services) to oversee our janitorial, pest management, horticulture, grounds maintenance, and logistics teams.Qualification: A bachelor's degree in a related field is required. CFM certification is preferred.Experience: 7-10 years of experience in facilities management with 3-5 years in...
-
Manager Commercial and Operations Services
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Riyadh Air | طيران الرياض Full timeRiyadh Air (RX), headquartered in the Saudi Capital, is the new national airline that's shaping the future of flying. It seeks to lead the aviation industry by transforming Saudi Arabia into a global aviation and trade hub – a digitally native airline that will connect the kingdom to more than 100 destinations.About The RoleAre you a seasoned IT service...
-
Field Service Operations Manager
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Rheem Middle East Full timeJob Overview:We are seeking a highly skilled Field Service Operations Manager to join our team at Rheem Middle East. As an Assistant Service Manager, you will play a key role in managing service operations, troubleshooting and repairing HVACR and water heating systems.Key Responsibilities:Provide guidance to distributors and ProPartners on proper operation,...
-
HVAC Service Operations Manager
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Therigrecruitment Full timeJob DescriptionAs a key member of our team, the Assistant Service Manager will play a crucial role in managing service operations for Rheem products in Riyadh, KSA. This field-based position requires frequent travel and involves working closely with distributors and customers to provide technical support and guidance on product usage and troubleshooting.The...
-
Operations Manager
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Aquarabia Qiddiya City Full timeWe are seeking a seasoned Operations Manager - Food Services to join our team at Aquarabia Qiddiya City. As a key member of the Food and Beverage department, you will be responsible for overseeing daily operations, supervising staff, and ensuring high standards of food quality and guest service.In this role, you will work closely with the F&B management team...
-
Director of Managed Service Operations
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Master Works Full time**Job Title:** Director of Managed Service OperationsWe are seeking a seasoned IT professional to oversee the full lifecycle of our managed services and operations & maintenance (O&M) business. The ideal candidate will have expertise in directing sales, pre-sales, project management office (PMO), and support teams, while fostering strong relationships with...
-
IT Service Operations Manager
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Rawaj HCM Jobs Full timeWe are seeking a proactive and detail-oriented IT Services Supervisor to lead our team in delivering seamless IT service delivery. As the IT Services Supervisor, you will play a key role in ensuring that service requests are acknowledged and resolved within specified timeframes.You will be responsible for developing and optimizing workflows to enhance the...
-
Manager Commercial and Operations Services
1 week ago
Riyadh, Ar Riyāḑ, Saudi Arabia Riyadh Air Full timeAbout the CompanyRiyadh Air (RX), headquartered in the Saudi Capital, is the new national airline that's shaping the future of flying. It seeks to lead the aviation industry by transforming Saudi Arabia into a global aviation and trade hub – a digitally native airline that will connect the kingdom to more than 100 destinations.About the RoleAre you a...
-
Guest Service Operations Manager
1 day ago
Riyadh, Ar Riyāḑ, Saudi Arabia The Ritz-Carlton Full timeJob SummaryThe Guest Service Supervisor plays a pivotal role in ensuring seamless guest experiences at The Ritz-Carlton. Reporting directly to the Assistant Manager, this supervisor oversees the front desk operations, guaranteeing efficient check-ins and exceptional service delivery.Key responsibilities include:Process all guest check-ins, verifying...
-
Service Operations Specialist
7 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia هيئة التأمين | Insurance Authority Full timeJob Description:The Service Operations Specialist is responsible for supporting the daily operations and initiatives within the division. This involves assisting in the management of administrative services, facilities, and support to IA departments.Key Responsibilities and Activities:Operations ManagementImplement policies, regulations, procedures, and...
-
Customer Service Operations Manager
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Landmark Arabia Full timeJob Title: Customer Service Operations ManagerAbout Landmark ArabiaWe are a leading retail apparel and fashion company seeking a highly skilled Customer Service Operations Manager to join our team. As a key member of our customer service department, you will play a crucial role in ensuring seamless customer interactions and driving business growth through...