Reservations Manager Assistant

2 months ago

Jeddah, Saudi Arabia InterContinental Full time

Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies. Alert management of potentially serious issues.
- Assist in ensuring all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.
- May serve as “manager on duty” as required.
- Perform other duties as assigned including assisting Reservationists in their job functions.
- Assist with managing the daily activities of the reservations staff. Schedule and assign work.
- Assist in managing hotel revenue generation and maximization through full utilization of company systems, business processes and specifications.
- Assist in the monitoring of competitors, dynamics of local market, demand generators, and contributes to the hotel pricing and market mix strategy.
- Complete records and reports in regard to room availability and guest room commitments; forecast weekly occupancy and rate.
- Interact with outside contacts:

- Guests, visitors - to ensure their total satisfaction
- Other contacts as needed (Other hotels, travel and tour representatives, professional organizations, community groups)
- Participate in all community relations activities
- Assist in maintaining historical records of reservations arrivals, cancellations and denials to assist in formulating future reservations estimates.
- Respond appropriately to guest complaints. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
- Promote teamwork and quality service through daily communication and coordination with other departments. Monitor group reservation activity daily and communicate status with sales department. Follow up on tentative sales bookings with respective sales staff to update status. Communicate fluctuations in room occupancy to operations so that appropriate staffing adjustments and efficiencies are maintained.

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