Helpdesk Officer
7 months ago
Helpdesk Officer
ABANA Enterprises Group Co. is hiring a Helpdesk Officer in the banking industry. This role involves providing technical support and assistance, collaborating with the helpdesk team to troubleshoot problems, escalate tickets, and resolve technical issues promptly.
**Responsibilities**
**Position Summary/Objective**:
**Duties/Performance Responsibilities/Essential Functions**:
- To maintain a high degree of customer service for all support queries and adhere to all service management principles.
- To take the ownership of machine problems and proactive when dealing with user issues.
- Promptly respond to enquiries from customers/end users and help them resolve hardware and software problems of the machines including but not limited to TMS and SAMA related configurations.
- Maintain an accurate, complete and updated log of any software or hardware problems reported by the customers.
- Support end users in the use of our products/machine by providing necessary training and advice over the phone.
- To allocate more complex calls to relevant Technical Support member and arrange for external technical support where problems cannot be resolved in house (via phone).
- Interacts with Field personnel to resolve trouble issues and ensure closing out of trouble tickets assigned on timely manner.
- Promptly update the database of the status of service calls trouble tickets and escalated to concerned person should the situation call for it.
- Communicates with external clients in a professional manner maintaining confidentiality.
- Maintain an excellent telephone manner and observe telephone protocol when dealing with customer.
**Requirements**:
- Bachelor's degree.
- Previous experience in a helpdesk or customer support role
- Excellent communication and customer service skills
- Experience with ticketing systems is a plus
- Professional proficiency level in English
**Experience**:
Minimum 0-2 years of working experience in related field.
Job ID 81B6F9979C
-
Helpdesk Engineer L1
7 months ago
Riyadh, Saudi Arabia DS DeepSource GmbH Full timeProvide technical assistance and support for IT-related issues, including hardware, software, network, and system inquiries. - Diagnose and troubleshoot technical issues reported by end-users. - Escalate complex problems to the appropriate IT support teams for resolution. - Contribute to the development and updating of knowledge base articles for common...
-
Fm Helpdesk Manager
6 months ago
Riyadh, Saudi Arabia Serco Plc Full timeMake a difference every day We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public...
-
IT Helpdesk Technician
7 months ago
Riyadh, Saudi Arabia Ghafari Full time**Responsibilities**: **Essential Job Functions**: - Responsible for monitoring Help Desk Ticket System, fielding Help Desk support calls, providing end user support, and file archiving and retrieving - Provides user support (Hardware and Software) for all office locations including remote work from home (WFH) - Load/unload/upgrade system software/hardware...
-
Regional Chief Technology Officer
7 months ago
Riyadh, Saudi Arabia Intelligent Solutions HR Consultancy Full time**Job Information**: Industry - InsuranceCity - RiyadhProvince - RiyadhCountry - Saudi ArabiaPostal Code - 11564**General Overview**: **Key Responsibilities**: - Develop and execute a comprehensive technology strategy aligned with business objectives, ensuring technological advancement and operational efficiency in the insurance sector. - Provide leadership...
-
Administrator - Saudi National -
7 months ago
Riyadh, Saudi Arabia Mace Full timeAt Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities and societies across the globe. To learn more about our purpose, culture, and priorities, visit our strategy site. Within our consult business we harness our unique combination of...
-
System Engineer
7 months ago
Riyadh, Saudi Arabia Wipro Limited Full timeRiyadh, Saudi Arabia - Tech Hiring - 3057345 **Job Description**: **Skills**: - L2 level knowledge and working experience in one of the below mentioned technologies: - Dell Storage (Unity, Isilon, VNX, etc). - VMware Server Virtualization - Microsoft Azure - Redhat Linux - Cisco Collaboration - Experience working in a Datacenter Infrastructure monitoring...
-
Srr - Corporate Services Projects Officer (Ao)
6 months ago
Riyadh, Saudi Arabia Foreign & Commonwealth Office Full timeJob Description (Roles and Responsibilities) The British Embassy Riyadh has a vacancy for a Corporate Services Projects Officer on a fixed-term contract of two (2) years. There is a possibility of extension of the contract depending on performance and operational requirements. The jobholder will support the Corporate Services Team in Riyadh, providing...
-
Desktop Support Specialist
7 months ago
Riyadh, Saudi Arabia Sharp Brains Ltd Full time**Freelancers are encouraged to apply.** **JOB DESCRIPTION** Desktop Technician will provide day to day local **Position Responsibilities and Functions** Provide first/second level contact and problem resolution for customer issues. Work with vendors to remediate complex AV issues as needed. Provide timely communication on issue status and...
-
Senior Information Management Administrator
6 months ago
Riyadh, Saudi Arabia Mace Full timeThe Role At Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities, and societies across the globe. To learn more about our purpose, culture, and priorities, visit our strategy site. Within our Consult business we harness our unique combination...
-
IT Infrastrucutre
6 months ago
Riyadh, Saudi Arabia Fresenius Medical Care Full timeHelp users resolve issues with Hardware or Software solutions in the respective EMEA cluster or other EMEA region if required. Administer Infrastructure solutions with focus on Servers, Clients, Networks, Software Solutions, Collaboration systems and device peripherals. Activities which include responding to user inquiries, assessing problems in the IT...
-
Maintenance Technician
6 months ago
Riyadh, Saudi Arabia Kitopi Full timeKitopi is the region's leading creator and partner for magical food experiences. With a purpose to satisfy the world’s appetite to create joy, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the food market by helping brands to grow and scale, both in the delivery and dine-in space. Launched in Dubai, UAE in...
-
CTO - Ksa Branch
6 months ago
Riyadh, Saudi Arabia The Cigna Group Full time**Overview** **Role Summary** The KSA Chief Technology Officer (KSA CTO) will work closely with the KSA branch business CEO and heads of functions to define the supporting technology strategy and related execution plans to support the build out of a new branch entity and operating model in KSA. They will directly lead the local technology team supporting...
-
IT Technician
6 months ago
Riyadh, Saudi Arabia Kitopi Full timeKitopi is the world’s leading tech-powered multi-brand restaurant. With a mission to satisfy the world’s appetite, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the food market by helping brands to grow and scale, both in the delivery and dine-in space. Launched in Dubai, UAE in January 2018, Kitopi has...
-
IT Administrator
6 months ago
Riyadh, Saudi Arabia AECOM Full timeCompany Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the...
-
IT Administrator
6 months ago
Riyadh, Saudi Arabia AECOM Full time**Company Description** Work with Us. Change the World.** At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the...