Key Account Management Director
1 week ago
**Job Description**:
Deutsche Post DHL (DPDHL) is the logistics provider of the world, with over 520,000 employees in more than 220 countries and territories.
DHL Supply chain offers standardized Transportation, Logistics, Supply Chain, and Storage specialists as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.
Currently, we are seeking a dynamic person to take on the role of Key Account Management Director based in AL Khobar.
Objective:
As a Key Account Management Director, your primary responsibility is to develop and execute a functional strategy to expand and maintain our customer base. You will work towards achieving net growth, revenue, profitability, and service targets for our key accounts in line with company guidelines, policies, and financial objectives.
Effective communication with our customers at DHL is a crucial aspect of your role, and you will need to understand and address their needs accordingly. Your duties will
...
also include creating and delivering targets based on agreed account plans, building and maintaining strong relationships with our Key Account(s), and engaging in contract logistics selling activities that align with our key account management program standards.
General Responsibilities:
- Define the Account Management Strategy in line with the company's overall strategic plan by setting and implementing account development plans and budgets.
- Develop key account strategy, including account planning, revenue targets, service goals, etc.
- Build relationships with local and regional businesses as well as with institutions and other stakeholders.
- Interpret key trends and developments impacting business and identify change
- Lead, direct, coach, and develop the performance of the Account Management team
- Support the team in building proposals and supporting contract negotiation.
- Oversee and control sales activities and initiatives related to key accounts across the country with a significant impact on overall results and objectives.
- Communicate, support, and coordinate specific customer requirements with DHL and monitors monthly performance against set targets.
- Ensure immediate actions are taken in case of deviations, including timely and accurate reporting.
- Contribute to defining pricing strategies and contract negotiations for the accounts at the country level.
**Skills**:
Qualification & Skills:
- Bachelor’s Degree in accounting, economics, marketing, business administration, or in a relevant field
- Master’s degree (or equivalent through proven experience) in a relevant field. (Preferable)
- 10+ years’ experience in Key Account Management. Minimum of 5 years’ experience in the Middle East in a managerial Key Account Management role.
- Fluency in Arabic and English with excellent written and verbal communication skills.
- Strong Customer Focus & Presentation skills with the ability to work effectively in a matrix team environment.
- Strong experience in Contract Logistics, especially in Industrial Sectors (energy, Engineering & Manufacturing, Chemicals, etc.)
- Existing network in Saudi is highly desirable.
- Strong personality, goal-minded and proactive approach to teamwork, development of relationships, and tenacity to seek out all possible opportunities.
- Demonstrable ability to both exceeds targets and work to tight deadlines efficiently.
- Ability to Influence and challenge key stakeholders effectively.
- Knowledge of Product Marketing, B2B Marketing, Brand Development, E-Commerce, Advertising Campaigns, and Media Relations & Press.
- Strong Customer Focus & Presentation skills with the ability to work effectively in a matrix team environment.
We offer:
- Opportunities in an international company where you can contribute your ideas and skills to move towards our shared goals.
- Possible further career development
- Competitive salary
- Multifarious benefit program
Why join DHL Supply chain?
As the world’s largest contract logistics specialist, we create a competitive advantage for customers through customized logistics solutions based on globally standardized warehousing, transportation, and integrated service components. We bring sector expertise, global scale, and local knowledge to design and manage supply chains from raw materials and manufacturing to finished goods delivery and return services.
Industry
Transportation, Logistics, Supply Chain, and Storage
Company size
10,001+ employees
Founded
1969
Specialties
Logistics, Supply Chain Management, Consulting, Contract Manufacture, Warehousing, Order Fulfillment, Service Part Logistics, Kitting and Assembly, Managed Transportation, Reverse Logistics, Real Estate, In-Plant Logistics, Environmental Compliance, Automotive, Technology, packaging, e-commerce, ecommerce, supply chain, transport, fulfilment, packaging, real estate, commercial real estate, trucking, two man home delivery, distribution center, MRO, Service Logistics
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