Sales Support Administrator

1 week ago


Hofuf, Saudi Arabia FLSmidth, Inc. Full time

Create a better future

Do you want to make a difference in the world and contribute to a sustainable future?

We believe we can develop the technology and gain the know-how to make that difference, tackling the climate challenge. It’s a big responsibility, and we have committed to do it. We have launched our ambition, Mission Zero - enabling our customers to move towards zero emissions in mining and cement.

We need your skills, curiosity, and drive for change to fulfil our goal. Together, we enable our customers to produce the materials needed for a better future.

FLSmidth’s Pumps, Cyclones and Valves (PCV) product group is home to some of our most exciting solutions, an energetic team and has exceptional business momentum. The Middle East mining industry is going through a significant growth phase and FLSmidth is positioned well within this market.

Purpose of the role

Based in Saudi Arabia, the purpose of the Sales Support Administrator is to provide a vital support function in our Pumps, Cyclones and Valves (PCV) sales and service teams and ensure communication is driven to all the responsible/ involved stakeholders.

This impactful role contributes directly to the day-to-day sales and customer support, takes part in order fulfillment, and delivers administrative support to colleagues with the objective of ensuring order fulfillment to increase customer satisfaction and build long term profitable relationships

Key responsibilities-
- Captures the requests in the relevant system and communicates with the internal stakeholders.- Follows up on pending requests at agreed intervals and escalates to the relevant leadership. Reports on customer activity, orders and deliveries- Prepares proposals for spare parts and service requests within the defined territory/customer set.- Gathers pricing, purchasing, shipping and technical information from suppliers as needed for proposal.- Executes orders for spare parts, loads within the relevant system and prepares order acknowledgements.- Prepares invoicing documents and follows up on service contracts.- Collaborates with colleagues in own and other departments on questions relating to technical issues, products, services, pricing etc. during proposal and order execution.- Engages with customers proactively regarding their requests, maintains strong professional relationships and strives to improve the customer experience.- Supports inventory analysis and planning- Continuously strives to improve their own capabilities through development activities as well as making the team stronger and finding ways to increase efficiency.- Promotes a culture of personal and team safety, including others who may be affected by the company’s operational activities.- This role will also involve being a part of projects aimed at developing the FLS capabilities, and in some cases even lead projects/initiatives.- Although this role is focused on PCV, collaboration with the rest of the regional sales/service team will be essential to make FLS more effective and competitive as a solution provider across product lines.

Accountabilities- Customer experience. (Ease of doing business with FLS, response time, issue resolution)- Internal process efficiency. (Reaction time, follow-up frequency)- Accuracy of communication, reporting and data management- Professional development (70/20/10 & Core behaviors)- Collaboration and impact on the team- Personal safety and professional conduct.

What you Bring:
- Tertiary education (Diploma/Degree) in supply chain, procurement, business administration, engineering or related field.- Customer service experience (3years)- Aftermarket/Spare parts experience (2years)- Preferred industry experience: Mining, heavy equipment, natural resource processing, construction and manufacturing- Experience with international trade and logistics- Experience in handling inventory- Detail oriented and independent- Able to manage priorities, workload and meet deadlines- Languages: Fluent in English and Arabic- MS Office proficient in Outlook, Word, PowerPoint and Excel in particular- CRM experience

What we offer



  • Hofuf, Saudi Arabia Flowserve Corporation Full time

    **Role Summary**: The sales support representative (SSR) is the customer's primary point of contact and collaborates with engineering, manufacturing, quality, and other departments to respond to customer inquiries. The position works with the Sales leadership team in driving key initiatives and helping Flowserve to achieve its goals and maximize sales...

  • Sales Administrator

    2 weeks ago


    Hofuf, Saudi Arabia ALPLA PLASTICS MIDDLE EAST SAUDI INDUSTRIAL LTD CO. Full time

    **What you will enjoy doing**: - **Saudi National is preferred or any other Nationality.** - Act as a support of the sales team in the day-to-day communication, activities and follow up with clients internally and externally. - Create sales order and collection follow up for customers. - Support in organizing sales filing system (quotation, sample, PO’s,...


  • Hofuf, Saudi Arabia ITT, Inc. Full time

    Position Summary: Essential Responsibilities: Include the following, but other duties may be assigned: - Assist Field Sales Force (Direct / Indirect) by providing technical information, product - Update job knowledge by participating in educational opportunities; reading professional publications; maintain personal networks. Support Sales &Operation Process...


  • Hofuf, Saudi Arabia NOV Inc. Full time

    **Job Summary** You will play a vital role in supporting the human resources and administrative functions of the organization. Your responsibilities will encompass a wide range of tasks, from managing employee records and coordinating to handling administrative duties and fostering a positive work environment. You will collaborate with employees, managers,...

  • Sales Support Agent

    3 days ago


    Hofuf, Saudi Arabia Etihad Airways Full time

    Synopsis Assist and provide data, analysis and reporting to support selling activities to ensure all Company sales are conducted in the most effective and timely manner. Accountabilities - Support sales activities to prospective and existing customers in line with the commercial strategy to drive incremental, quality revenue and improved load factors,...


  • Hofuf, Saudi Arabia ABB Full time

    **Sales Support Engineer**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.**: **This...

  • Inside Sales Support

    2 weeks ago


    Hofuf, Saudi Arabia AWJ Energy L.L.C Full time

    **Responsibilities**: - Understanding customer needs and interpreting technical requirements. - Closing sales and achieving quotas by preparing offers and orders in coordination with other team members. - Maintain Customer Relationships by proactively following up on their satisfaction with company services and addressing inquiries and concerns. -...

  • Administrator

    1 week ago


    Hofuf, Saudi Arabia Eram Talent Full time

    Eram Talent, a leading talent acquisition consultancy, is seeking an Administrator to join our team. As an Administrator at Eram Talent, you will play a pivotal role in ensuring the smooth operations of the company. Your responsibilities will include managing administrative tasks, organizing files and documents, coordinating schedules and appointments, and...


  • Hofuf, Saudi Arabia G D Mobile Securities Full time

    When it comes to digital, physical or electronic payments, the whole world trusts Giesecke+Devrient. Now you too can discover your passion for the world of payment systems. Giesecke+Devrient is a globally active high-tech company headquartered in Munich, Germany. As a trusted partner of central banks and the entire currency industry, we increase security and...

  • Sales Assistant

    3 days ago


    Hofuf, Saudi Arabia Endress+Hauser (Arabia) LLC Full time

    **Responsibilities: including but not limited to: - Budget monitoring support (SFDC ) - Team communication and support (mainly between Internal - External Sales - Logistics - Controlling) - Activity monitoring and follow-up (E+H Online Shop: Requesting special Sales Factors - Monitoring margins, risk management, entering orders,, SFDC, calling customers for...


  • Hofuf, Saudi Arabia Elliott Company Full time

    Overview & Responsibilities **Responsibilities**: Contract Management: - Control contracts from RFQ to order acknowledgment and invoicing.- Manage and control major contracts, including organizing purchasing and internal selling.- Brief field project managers and service engineers prior to site work commencement.- Provide commercial, contractual, and...

  • Inside Sales Support

    2 weeks ago


    Hofuf, Saudi Arabia AWJ Energy L.L.C Full time

    **Responsibilities**: - Understanding customer needs and interpreting technical requirements; - Closing sales and achieving quotas by preparing offers and orders; - Documentation includes account details, sales history data, and profiles of inbound leads. **Requirements and skills**: - Proven inside sales experience in dealing with O&G, petrochemical &...


  • Hofuf, Saudi Arabia Almarai Full time

    Regional Administration Manager | Dammam About the Role: The Regional Administration Manager will be responsible to To provide all administration services for the region; and it’s employees and representing Almarai to all government authorities related to all regions administration issues and ensure the company documentation is processed as per the...

  • Sales Coordinator

    2 weeks ago


    Hofuf, Saudi Arabia Perfect Vision - KSA Full time

    The Role We are looking for a professional Sales Coordinator who oversees a sales team and ensures company targets are met. You will act as a liaison by providing valuable feedback from the customers and sales team to upper management. - Assist the sales team in daily order execution and coordinate with the customers and suppliers. - Draft and Prepare sales...


  • Hofuf, Saudi Arabia ShellSquare Softwares Full time

    As a network administrator at ShellSquare LLC, you’ll be responsible for maintaining the many networks and systems that keep our organization running. From maintaining ironclad security to leading updates and training users, you’ll be more than just IT support—you’ll be the common thread that connects the dots between all organizational operations....

  • Sales Manager

    5 days ago


    Hofuf, Saudi Arabia Future Pipe Industries Full time

    **JOB PURPOSE**: **Handle all Sales division by supervising and controlling all Sales team member to maintain smooth daily activities of Sales function and maintain a good relationship with the clients while representing the image of the company.**: **KEY ACCOUNTABILITIES**: Sales Responsibilities - Encourage team members to develop and maintain good working...

  • Sales Manager

    2 weeks ago


    Hofuf, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 23066567 **Job Category** Sales & Marketing **Location** Marriott Executive Apartments Al Khobar, Building No 7791 Prince Hammoud Bin Abdul Aziz Street., Al Khobar, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** The position is...


  • Hofuf, Saudi Arabia ITT, Inc. Full time

    Position Summary: Manage the administration function at ITT Saudi facility and support multiple departments with daily routine tasks. The administration officer will be responsible to simplify admin processes, liaison with the external vendors, company government relation and IT to drive efficient handling of several administration tasks which will allow...


  • Hofuf, Saudi Arabia Baker Hughes Full time

    **Would you like to learn from the best technical minds?** **Do you enjoy taking on challenging projects?** Take your career to the next level The Early Career Traineeship is designed for fresh graduates where Baker Hughes will train fresh talent who meet the required criteria to perform their traineeship in a specific business. The traineeship duration...


  • Hofuf, Saudi Arabia Flowserve Corporation Full time

    Company Overview: If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your...