Sales Support Administrator

3 weeks ago


Hofuf, Saudi Arabia FLSmidth, Inc. Full time

Create a better future

Do you want to make a difference in the world and contribute to a sustainable future?

We believe we can develop the technology and gain the know-how to make that difference, tackling the climate challenge. It’s a big responsibility, and we have committed to do it. We have launched our ambition, Mission Zero - enabling our customers to move towards zero emissions in mining and cement.

We need your skills, curiosity, and drive for change to fulfil our goal. Together, we enable our customers to produce the materials needed for a better future.

FLSmidth’s Pumps, Cyclones and Valves (PCV) product group is home to some of our most exciting solutions, an energetic team and has exceptional business momentum. The Middle East mining industry is going through a significant growth phase and FLSmidth is positioned well within this market.

Purpose of the role

Based in Saudi Arabia, the purpose of the Sales Support Administrator is to provide a vital support function in our Pumps, Cyclones and Valves (PCV) sales and service teams and ensure communication is driven to all the responsible/ involved stakeholders.

This impactful role contributes directly to the day-to-day sales and customer support, takes part in order fulfillment, and delivers administrative support to colleagues with the objective of ensuring order fulfillment to increase customer satisfaction and build long term profitable relationships

Key responsibilities-
- Captures the requests in the relevant system and communicates with the internal stakeholders.- Follows up on pending requests at agreed intervals and escalates to the relevant leadership. Reports on customer activity, orders and deliveries- Prepares proposals for spare parts and service requests within the defined territory/customer set.- Gathers pricing, purchasing, shipping and technical information from suppliers as needed for proposal.- Executes orders for spare parts, loads within the relevant system and prepares order acknowledgements.- Prepares invoicing documents and follows up on service contracts.- Collaborates with colleagues in own and other departments on questions relating to technical issues, products, services, pricing etc. during proposal and order execution.- Engages with customers proactively regarding their requests, maintains strong professional relationships and strives to improve the customer experience.- Supports inventory analysis and planning- Continuously strives to improve their own capabilities through development activities as well as making the team stronger and finding ways to increase efficiency.- Promotes a culture of personal and team safety, including others who may be affected by the company’s operational activities.- This role will also involve being a part of projects aimed at developing the FLS capabilities, and in some cases even lead projects/initiatives.- Although this role is focused on PCV, collaboration with the rest of the regional sales/service team will be essential to make FLS more effective and competitive as a solution provider across product lines.

Accountabilities- Customer experience. (Ease of doing business with FLS, response time, issue resolution)- Internal process efficiency. (Reaction time, follow-up frequency)- Accuracy of communication, reporting and data management- Professional development (70/20/10 & Core behaviors)- Collaboration and impact on the team- Personal safety and professional conduct.

What you Bring:
- Tertiary education (Diploma/Degree) in supply chain, procurement, business administration, engineering or related field.- Customer service experience (3years)- Aftermarket/Spare parts experience (2years)- Preferred industry experience: Mining, heavy equipment, natural resource processing, construction and manufacturing- Experience with international trade and logistics- Experience in handling inventory- Detail oriented and independent- Able to manage priorities, workload and meet deadlines- Languages: Fluent in English and Arabic- MS Office proficient in Outlook, Word, PowerPoint and Excel in particular- CRM experience

What we offer



  • Hofuf, Saudi Arabia Hexagon Asset Lifecycle Intelligence Full time

    Senior Sales Support Consultant **Responsibilities** Hexagon's Asset Lifecycle Intelligence division(Hexagon) is seeking a Senior Sales Support Consultant. Individuals in this position plan and implement projects that support the Sales organization. Responsibilities include: - Assists the Sales organization in providing technical and administrative...


  • Hofuf, Saudi Arabia Hexagon Asset Lifecycle Intelligence Full time

    **Responsibilities**: **Hexagon’s Asset Lifecycle Intelligence division**(Hexagon) is seeking a Senior Sales Support Consultant. Individuals in this position plan and implement projects that support the Sales organization. Responsibilities include: - Assists the Sales organization in providing technical and administrative product information. - Works...


  • Hofuf, Saudi Arabia Flowserve Corporation Full time

    **Role Summary**: The sales support representative (SSR) is the customer's primary point of contact and collaborates with engineering, manufacturing, quality, and other departments to respond to customer inquiries. The position works with the Sales leadership team in driving key initiatives and helping Flowserve to achieve its goals and maximize sales...


  • Hofuf, Saudi Arabia Flowserve Corporation Full time

    **Role Summary**: The sales support representative (SSR) is the customer's primary point of contact and collaborates with engineering, manufacturing, quality, and other departments to respond to customer inquiries. The position works with the Sales leadership team in driving key initiatives and helping Flowserve to achieve its goals and maximize sales...


  • Hofuf, Saudi Arabia ITT, Inc. Full time

    Position Summary: Essential Responsibilities: Include the following, but other duties may be assigned: - Assist Field Sales Force (Direct / Indirect) by providing technical information, product - Update job knowledge by participating in educational opportunities; reading professional publications; maintain personal networks. Support Sales &Operation Process...

  • Sales Administrator

    2 months ago


    Hofuf, Saudi Arabia ALPLA PLASTICS MIDDLE EAST SAUDI INDUSTRIAL LTD CO. Full time

    **What you will enjoy doing**: - **Saudi National is preferred or any other Nationality.** - Act as a support of the sales team in the day-to-day communication, activities and follow up with clients internally and externally. - Create sales order and collection follow up for customers. - Support in organizing sales filing system (quotation, sample, PO’s,...

  • Sales Administrator

    4 weeks ago


    Hofuf, Saudi Arabia ALPLA PLASTICS MIDDLE EAST SAUDI INDUSTRIAL LTD CO. Full time

    **What you will enjoy doing**: - **Saudi National is preferred or any other Nationality.** - Act as a support of the sales team in the day-to-day communication, activities and follow up with clients internally and externally. - Create sales order and collection follow up for customers. - Support in organizing sales filing system (quotation, sample, PO’s,...


  • Hofuf, Saudi Arabia Almarai Full time

    Sales Administrative officer | Dammam, Saudi Arabia **The Company**: An aggressive expansion program together with acquisitions in new vertical markets have created an exciting opportunity to join a dynamic multinational team dedicated to furthering growth plans for the group. **About the Role**: To deliver Company’s growth objective by optimizing the...


  • Hofuf, Saudi Arabia NOV Inc. Full time

    **Job Summary** You will play a vital role in supporting the human resources and administrative functions of the organization. Your responsibilities will encompass a wide range of tasks, from managing employee records and coordinating to handling administrative duties and fostering a positive work environment. You will collaborate with employees, managers,...

  • Administrative Officer

    2 months ago


    Hofuf, Saudi Arabia Valmet Inc. Full time

    Valmet Flow Control is seeking a highly organized and proactive Administrative Officer to join our dynamic team in Dammam. As the Administrative Officer, you will play a crucial role in ensuring the smooth operation of our office by overseeing various administrative and facility management tasks. If you have a keen eye for detail, excellent organizational...


  • Hofuf, Saudi Arabia ABB Full time

    **Sales Support Engineer**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.**: **This...

  • Inside Sales Support

    4 weeks ago


    Hofuf, Saudi Arabia AWJ Energy L.L.C Full time

    **Responsibilities**: - Understanding customer needs and interpreting technical requirements. - Closing sales and achieving quotas by preparing offers and orders in coordination with other team members. - Maintain Customer Relationships by proactively following up on their satisfaction with company services and addressing inquiries and concerns. -...

  • Inside Sales Support

    4 weeks ago


    Hofuf, Saudi Arabia AJ Industrial Company Full time

    **1.** **Responsibilities**: - Understanding customer needs and interpreting technical requirements. - Closing sales and achieving quotas by preparing offers and orders in coordination with other team members. - Maintain Customer Relationships by proactively following up on their satisfaction with company services and addressing inquiries and concerns. -...


  • Hofuf, Saudi Arabia Valmet Inc. Full time

    Are you an energetic and results-oriented person who wants to move our customers’ performance forward? We are hiring at Flow Control Business Line! You will be based in Dammam, Saudi Arabia. Your activities: - Control valves and on-off valves technical review of inquiry documents and processing quotations, sizing and selections to customers to meet...


  • Hofuf, Saudi Arabia Giesecke+Devrient GmbH Full time

    **When it comes to digital, physical or electronic payments, the whole world trusts Giesecke+Devrient. Now you too can discover your passion for the world of payment systems. Giesecke+Devrient is a globally active high-tech company headquartered in Munich, Germany. As a trusted partner of central banks and the entire currency industry, we increase security...

  • Administrator

    3 weeks ago


    Hofuf, Saudi Arabia Element Materials Technology Full time

    Overview: Element has an opportunity for a **Administrator** to join our growing team. This is a great opportunity to develop your Administration career within a Global TIC business. In this role, you will be responsible for reportprocessing, invoicing, filing, and sample receiving etc. This position will be based in Dammam, KSA **Responsibilities**: -...

  • Administrator

    3 days ago


    Hofuf, Saudi Arabia Element Materials Technology Full time

    Overview: Element has an opportunity for a **Administrator** to join our growing team. This is a great opportunity to develop your Administration career within a Global TIC business. In this role, you will be responsible for reportprocessing, invoicing, filing, and sample receiving etc. This position will be based in Dammam, KSA **Responsibilities**: -...


  • Hofuf, Saudi Arabia G D Mobile Securities Full time

    When it comes to digital, physical or electronic payments, the whole world trusts Giesecke+Devrient. Now you too can discover your passion for the world of payment systems. Giesecke+Devrient is a globally active high-tech company headquartered in Munich, Germany. As a trusted partner of central banks and the entire currency industry, we increase security and...


  • Hofuf, Saudi Arabia Hempel Full time

    Join our dynamic team and unlock your potential! In this role, your primary responsibility is to work independently on BTL customers (Self-service, Sustain) and supports ATL customers (Growth/Nurture) in co-ordination with the Commercial Team. Here’s some of the other things you can look forward to: - Price, bonuses, freights and charges lists creation...


  • Hofuf, Saudi Arabia Henkel Full time

    At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 50,000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with...