Performance Manager Full Time

2 months ago


المملكة العربية السعودية, Saudi Arabia Tangent International Full time

Mohamed Aladdin is looking for a Performance Manager to work in Saudi Arabia.

**Responsibilities**:

- Drive improvement projects in MS contracts/delivery organization with defined tangible business targets aiming at improved customer experience, network performance.
- Accountable for WO / ticket / alarm reduction initiatives per contract
- Perform Alarm, TT, WO correlations to resolve the chronic issues in the network.
- Validate and analyse the network performance reports & prepare action plan for network improvement.
- Participate in technical discussions in view to improve overall network performance and make recommendations wherever possible from the problem management perspective.
- Propose and ensure best practices are followed within all related functions
- Perform KPI Trend monitoring and post-deviation analysis.
- Identify, prescribe, and drive the implementation of pro-active prevention methods in problem handling.
- Drive maintains and track actions undertaken to drive improvements following governance methods.
- Identify SPOF and drive mitigation plans to minimize impact.
- Maintain RISK register for the identified risks and drive them to minimize impact or mitigation.
- Collaborate with Data Analytics teams to build models to drive prescriptive insights.
- Propose predictive analytic model based on alarms/outages, QoS based on Capacity & Utilization trends.
- To continuously engage the operations team and other teams to provide timely closure for actions.
- To prioritise problems based on the risk, impact and severity.
- Contribute to develop and maintain good record of problem, root cause and solution details in the form of knowledge base that can be used as a reference for reduction of repetitive incidents due to same problem.


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