Sales Performance

4 weeks ago


المملكة العربية السعودية, Saudi Arabia DHL Full time

**YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.**

Would you like to become part of the world's most international company in the world?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist
- YOUR TASKS:

- Identify, develop and maintain favorable contact with high level decision makers including C-suite level and work to understand strategic business challenges while developing a business fit between DGF and the customer.
- Focus is on delivering Customer Satisfaction by leveraging the organization’s network and ensuring all stakeholders are engaged.
- Develop proposals and sales plans that support increased sales from targeted prospects.

YOUR PROFILE:
- YOUR TASKS:
- Internal
- Deploy the relevant Global tools, and work to further commercialize the team.
- Serve as the key focal point for all contracts and administration, as well as serve as primary focal for Commercial for DP-DHL audits and reviews.
- Focus on yield improvement campaigns and initiatives without hindering overall growth rate.
- Work with legal to update relevant contracts, documents, and terms and conditions.
- Work in tandem with Pricing and Sales Managers to support the country strategy and retention.
- Responsible and accountable for Commercial team’s Daily Sales Report and Pipeline analysis.
- Automate Commercial reporting system and maintain the automated program’s result integrity.
- In charge of Commercial Business Review and other commercially related reporting.
- Responsible for (GCPT+, GSIP+, COMET, GSI, BRE, BPM, GO, GCDB) and other sales systems and tools.
- Provide effective consultancy and advisory support to Sales Planning & Development Manager to analyse, plan and implement necessary sales resource requirements of the AP Sales programmes.
- Drive sales effectiveness and efficiency. This is done through functional support and tools such as sales systems, sales processes, coaching and training.
- Perform other duties as requested by the SPD Manager.

Sales Analyst
- Lead, train & coach Sales Analyst to ensure effectiveness & efficiency in role.
- External
- Communicate with customers to understand market dynamics and needs.
- Participate in customer presentations (QBR’s) and on occasion RFQ proposals, ensuring there is a common understanding of service expectations and solutions, both with the customer and DHL.
- Internal
- Regional and Country Support Teams
- Ensure a smooth transparent working relationship between Business Support and all concerned internal partners (Sales team, Pricing, Network).
- Keep DHL Regional and Local Management up to date on relevant Regional Sales programme development within the country.
- Take the lead in establishing protocols and ‘rules of engagements’ between departments.
- External
- Industry organisations - keep up to date with industry trends.
- Coordinate sales process and systems training schedules for new Sales recruits and refresher training for existing Salespeople.
- Coordinate Sales training schedules for the DHL Sales Learning Centre and monitor Salespeople’s progress.
- Standardisation - Process, Tools, Technologies, Policies, Measures
- Standardise the Regional Sales Training Guidelines, Regional and Global Reporting requirements, Sales Recruitment Standards and Sales Targeting and Measurement.
- Ensure adherence to Global and Regional standardisation policies to ensure the Sales Processes and Systems are aligned across the region and globe.
- Implementation of Sales Capabilities Enhancement Programmes
- lead Global initiatives, be part of global & regional projects, programs and manage UATs locally, train the team on any system/tools developments for effective results.
- Ensure that the Sales programmes are properly implemented and are robust enough in their execution to ensure the programmes are successful and sustainable (full responsibility for the success of the Sales programmes within their country)
- Implement Sales Recruitment Guidelines that will be published from Regional Office and ensure that the guidelines are rigorously followed when recruiting new Salespeople.
- Implement the Global Selling Process to all Salespeople and ensure adherence to the standards and reporting requirements.
- Drive the implementation and the Global Selling Process and Sales Force Automation programmes
- Implement Regional Sales Targeting and Measurement guidelines and ensure adherence.
- Implement a Sales Assessment system that will guide Sales Managers in the Area of development required for the Salespeople they manage.
- Monitoring the ongoing SSI practices and measurement systems.


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