Client Account Management

3 weeks ago

Riyadh, Saudi Arabia The Cigna Group Full time

existing accounts.

Resolves complex customer issues.

Identifies improvements to prevent issues from re-occurring. Educates clients on plan design and renewal options.

Completes day-to-day Account Management tasks without immediate supervision.

Tasks involve a degree of forward planning and anticipation of needs/issues.

Resolves non-routine issues escalated from our partners and client.

**Key Responsibilities**:

- Managing a portfolio of clients in the GCC.
- Engaging with our brokers/clients regularly.
- Service and support our brokers/clients as required with focus on business excellence for the organization.
- Conduct strategic meeting on following topics but not limited to retention rate, success, challenges.
- Building and maintaining relationships with brokers and internal customers.
- Pro-actively manage and negotiate renewal for our portfolio by executing annual renewal strategy and optimizing rate action & profitability.
- Understand Compliance requirements in the GCC and pro-actively identify any Compliance risk for your brokers/clients.
- Conduct strategic meetings on quarterly basis with your brokers face to face - including their management - to review the retention rate, the successes, and challenges.
- Take the lead in day-to-day enquiries for assigned portfolio working with internal stakeholders to resolve in agreed timelines.
- Look for growth opportunities throughout the year with existing groups.
- Database Management, ensuring all relevant details are recorded accurately including Salesforce which should be a minimum of 98% accuracy.
- Responsible of entire renewal process for the assigned portfolio and achieve financial targets set every year.
- Excellent communication in English and Arabic
- Influencing and negotiating
- Works well under pressure
- Experience of collation of data and statistical analysis
- Strong interpersonal skills
- Ability to take ownership and demonstrate initiative
- Capable of prioritizing workloads in order to meet tight deadlines
- Sound knowledge of excel and word
- Flexible & strategic
- Interpersonal skills
- Team working
- Customer Focus
- Regulatory expert
- Knowledge of processes, procedures and systems
- Good business/product knowledge
- Coaching, organization, influencing and supervisory skills
- Basic leadership and management skills
- Time management

**About The Cigna Group**

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
- Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._

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