Account Manager
6 months ago
Chain Reaction is an award-winning digital marketing agency based in GCC and Levant. We develop bespoke digital strategies to help our clients achieve their growth goals, bringing together online marketing techniques including Online Advertising, SEO, Content Marketing, Social Media, Influencer Marketing, and more.
**Requirements**:
Chain Reaction Team is EXPANDING and what could be more exciting than working for an award-winning agency? We’re currently on the lookout for a Client Servicing Account Manager in our Riyadh office to work on local, regional, and international clients' portfolios.
**Responsibilities**:
- Responsible for the full Account Management process
- Work closely with Managers to help achieve account management targets for the team
- Help generate ideas to improve the account management function of the Division
- Ensure effective and excellent service delivery within the relevant division to achieve agreed commercial and revenue targets, from a portfolio of accounts. You may be required to have direct responsibility for the Management of the account management team as well as working closely with the relevant team to help them understand relevant projects.
- Full Client Delivery and coordinating with the necessary team members to ensure deliverables are upon clients’ requests and on time.
- You will be expected to develop surveys for clients on service received as well as be responsible for strategy input for the division.
- Maximize any chance of repeat business by meeting with clients, keeping in regular contact, and upselling wherever possible.
- Attend client meetings individually and with colleagues to ensure Chain Reaction is recognized for thought leadership, professional excellence, and innovation above and beyond our competitors.
- Ensure all client information is correctly processed for new clients: ensure the client is in receipt of all collateral and understands Chain Reaction’s approach and what service options are available to the client moving forward.
- Assist the Accounts Director daily to ensure the success of the department's responsibilities and in any other assigned tasks that may not be mentioned in this job description about the agency's
**Skills required**:
- BA degree in a relevant field (Marketing, Mass Communication, etc...)
- 5-7 years of agency experience
- Excellent communication skills, both written and verbal
- Well organized & ability to multi-task
- Pro-active & intuitive
- Creative and social-first mindset
- Expert knowledge of social best practice
**Benefits**
Joining our team ensures that your opinions matter, providing you with a platform to express yourself. You will experience continuous growth, and learning opportunities, and be empowered to push your limits. We are dedicated to fostering a positive environment that prioritizes your well-being and health. Collaborate with a strong and supportive team that is committed to motivating you both in your personal and professional journey.
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