Technical Support Specialist, Level 2

4 weeks ago


المملكة العربية السعودية, Saudi Arabia SOTI Inc. Full time

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.

SOTI’s growth and success is a result of commitment to innovation through entrepreneurial culture and leadership. Employees are driven to make an impact, offer a unique value and most importantly, be part of a winning team. You have a great passion for modern technology, and you are driven by your energy to identify and resolve complex problems, while providing excellent customer service. If you are eager to prove your understanding of computer networking principles, your strong problem solving abilities in a fast paced environment, and you are willing to learn, then this position offers numerous growth opportunities and a long-lasting career with SOTI.

**Responsibilities**:

- Investigate issues reported by customers, and communicate with internal product development teams to resolve product issues.
- Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives.
- Endeavor to respond to all customer requests in a timely manner while improving customer experience
- Some travel, local and international may be required in a supporting role for events.
- Create/assess Jira Tickets for Level 1 specialists and help them in triage process
- Coach and assist Level 1 agents to help them in their regular cases and manage their workload

**Qualifications**:

- Solid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting)
- Previous knowledge with Windows 8.1, Windows Server 2008/2012 and other technologies (ie SQL / Virtual servers)
- Knowledge of mobile computing platforms (Android, iOS, Windows Mobile and Blackberry)
- Strong problem solving abilities, strong team player (i.e. flexible, hard-working, fast-learner, self-motivated, results oriented)
- Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives
- Degree or Diploma in Computer Networking, Information Technology, Computer Science or a related technical field
- Outstanding verbal and written communication skills in English and Arabic (mandatory)
- Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee._



  • المملكة العربية السعودية, Saudi Arabia Aram Meem Full time

    **ToYou** **is a leading online Saudi food ordering and delivery super-app with one of the largest and most comprehensive networks of merchants across the Kingdom of Saudi Arabia. We seek to deliver all necessities across the Kingdom, whether they be from restaurants, supermarkets, pharmacies, or more. At **ToYou** we aim to provide all our customers with a...


  • المملكة العربية السعودية, Saudi Arabia BAE Systems Full time

    **Technical Specialist LTS2** ***Salary: Competitive** ***Location: Taif**, Saudi Arabia** **JOB PURPOSE** BAE Systems is the UK Government’s nominated Prime Contractor under the Government-to-Government arrangements that are in place to provide equipment, support and training to Saudi Arabia. We provide maintenance of Royal Saudi Air Force (RSAF)...


  • المملكة العربية السعودية, Saudi Arabia Nahdi Full time

    Plays a crucial role in enhancing patient care by providing on-site technical support to clinicians. This position involves ensuring the proper and effective use of clinical information systems and assisting with system navigation, troubleshooting, and patient monitoring issues. The specialist will collaborate with various leaders to plan, implement, and...


  • المملكة العربية السعودية, Saudi Arabia General Dynamics Information Technology Full time

    Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret/SCI Suitability: Public Trust/Other Required: Job Family: Systems Administration Job Qualifications: **Skills**:Desktop Operating Systems, Information Technology (IT) Systems, IT Hardware Certifications: CompTIA -...


  • المملكة العربية السعودية, Saudi Arabia support mechanisms Full time

    1. Quantity survey. 2. Preparing invoices for each project for both the customers and the subcontractors. 3. Pricing of new projects “Tendering”. 4. Preparing shop drawings **Salary**: ﷼5,000.00 - ﷼7,000.00 per month Ability to Commute: - Tabuk (required) Ability to Relocate: - Tabuk: Relocate before starting work (required)


  • المملكة العربية السعودية, Saudi Arabia Compact Career Full time

    JOB NAME: Registered Nurse Level -2 (M) COUNTRY: Saudi Arabia COMPANY: Leading Hospital SALARY: SAR 3200+300 JOB SCOPE: ANM with RN Licence / BLS certificate and certified proof of yearly CME / Min 1 year exp,8 Hrs duty, 2 years contract, Free accomodation / Prometric in Saudi, POSTED ON: 22.04.2024 INTERVIEW: Zoom Interview


  • المملكة العربية السعودية, Saudi Arabia Compact Career Full time

    JOB NAME: Registered Nurse Level -2 (F) COUNTRY: Saudi Arabia COMPANY: Leading Hospital SALARY: SAR 3200+300 JOB SCOPE: ANM with RN Licence / BLS certificate and certified proof of yearly CME / Min 1 year exp,8 Hrs duty, 2 years contract, Free accomodation / Prometric in Saudi, POSTED ON: 22.04.2024 INTERVIEW: Zoom Interview


  • المملكة العربية السعودية, Saudi Arabia DXC Technology Full time

    ServiceNow Senior Professional Consultant** **Responsibilities**: - Work with clients to understand business processes and requirements - Design, develop, and implement customized solutions using the ServiceNow platform - Provide technical leadership and mentorship to junior team members - Provide technical support and maintenance for ServiceNow - Develop...


  • المملكة العربية السعودية, Saudi Arabia Hamad M. Al Rugaib & Sons Trading Co. Full time

    **Position Overview**: System Support Specialist, will play a crucial role in ensuring the smooth and efficient operation of our company's software systems. Will be responsible for providing technical support, troubleshooting system issues. **Responsibilities**: - Provide technical support and guidance to end users regarding hardware, software, and...

  • Technical Specialist

    2 weeks ago


    المملكة العربية السعودية, Saudi Arabia BD Full time

    Job Description Summary: As part of our Global Customer Services (GCS) department, Technical Specialist is responsible for supporting the implementation and Post go live support of MMS Product backend (server, OS, VMs, DB), Frontend software, integration and interfaces in customer hospital environments. We interact with IT, Pharmacy and Biomedical...


  • المملكة العربية السعودية, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    Manages and oversees the functions under the Support Services Department to ensure effective implementation of organizational policies and procedures and the optimal utilization of the Hospital resources. **Essential Responsibilities and Duties**: 1.Audits, monitors and approves Support Services Sections operating and capital budgets. Ensures the effective...


  • المملكة العربية السعودية, Saudi Arabia Abbott Laboratories Full time

    **Position **Title** AlinIQ Informatics Technical Specialist **Reports **To** Regional Informatics Technical Leader / Sr. AlinIQ Informatics Technical Specialist **Role **Purpose** **Span of **Control** Positions reporting directly into this position: None **Job **Specifications** **Qualifications** - Bachelor’s degree or equivalent Global...


  • المملكة العربية السعودية, Saudi Arabia Vinnell Arabia Full time

    **Position** - AVIATION MAINTENANCE SUPPORT (CLASS II)**Req Code** - 3441-005**Location** - KHASHM AL AN**Grade** - S-24**Basic Functions** Performs aviation logístical supply support functions for the Battalion (BN) Tech Supply room. Manages, maintains and projects future Class II / IX requirements by ensuring that inventories are completed, on time and...


  • المملكة العربية السعودية, Saudi Arabia Ma’aden Full time

    **1. JOB DETAILS**: **Position Title**:Specialist: Contract Management** **Broad Band**:E1: M5: Professional** **Reports to **Manager: Contract Management** **Department & Function**:Ma’aden Shared Services - ICT** **Job Code**: **Date Prepared/Revised**:04/01/2019 00:00:00** **Talent Pipeline Layer**:Manage Self: Technical/Professional **2. OVERALL...


  • المملكة العربية السعودية, Saudi Arabia Vinnell Arabia Full time

    **Position** - AVIATION MAINTENANCE SUPPORT (CLASS III)**Req Code** - 3604-005**Location** - DIRAB**Grade** - S-24**Basic Functions** - Performs aviation logístical supply support functions for the Battalion (BN) Petroleum, Oil & Lubricants (POL) room. Manages, maintains and projects future Class III requirements by ensuring that inventories are completed,...


  • المملكة العربية السعودية, Saudi Arabia Abbott Laboratories Full time

    **Section 1: PURPOSE OF THE JOB** - (Briefly summarize in 1 or 2 sentences what the position is designed to accomplish)_ The Leadless Clinical Specialists are the leadless product and therapy experts in the field. They provide procedural, technical, clinical, educational and sales leadership to ensure safe adoption and growth of Abbott leadless technology....


  • المملكة العربية السعودية, Saudi Arabia Vinnell Arabia Full time

    **Position** - NDI LEVEL III TECHNICIAN**Req Code** - 3435-038**Location** - KHASHM AL AN**Grade** - V-46**Basic Functions** Performs duties as the Aviation Non-destructive Inspector (NDI) level III Technician under the direction of the Back-Shop Lead. Interprets codes, standards, and other contractual documents that control the NDI/NDT method(s). Assumes...


  • المملكة العربية السعودية, Saudi Arabia Vinnell Arabia Full time

    Position AVIATION MAINTENANCE SUPPORT (CLASS III)Req Code Location DIRABGrade S24Basic Functions Performs aviation logístical supply support functions for the Battalion (BN) Petroleum, Oil & Lubricants (POL) room. Manages, maintains and projects future Class III requirements by ensuring that inventories are completed, on time and in accordance. Will ensure...


  • المملكة العربية السعودية, Saudi Arabia Microsoft Full time

    With thousands of global security experts worldwide, $1 billion+ invested annually in security research and development, and the cutting edge AI- based Security innovations, Microsoft is ideally placed to think outside of the box and protecting customers, and partners around the world. The Microsoft Security organization’s objective of making the world a...


  • المملكة العربية السعودية, Saudi Arabia Vinnell Arabia Full time

    Position GROUND SUPPORT EQUIPMENT QUALITY CONTROL SPECIALISTReq Code Location DIRABGrade V46Basic FunctionsResponsible for Functioning as the Vehicle and GSE section Maintenance Quality Control, technical inspector under the direction of the GSE Maintenance Manager. Quality control inspector of all specific vehicle and AGSE equipment. Determines requirement...