Protocol Administrator On-duty

4 days ago


Medina, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

Performs variety of administrative functions to assist the Department of Protocol Services in facilitating the Hospital's medical care services to Royalties and VIPs during off-duty hours. Acts upon matters of urgent nature for the Royalties and VIP patients, which could not be postponed until normal working hours.

**Essential Responsibilities and Duties**:
1. Maintains an effective monitoring system to report to the Director of Protocol Services or his designee, and to report to higher management for any issues that concerns the Royalties and VIP patients during off-duty hours.

2. Monitors the operational activities of the Department during off-duty hours.

3. Coordinates and liaises with concerned departments to ensure prompt and appropriate arrangements of medical services for VIP patients.

4. Meets and greets VIP patients as assigned and provides assistance as necessary. Ensures their convenience and comfort.

5. Monitors enforcement of administrative admissions for Hospital inpatients through Emergency Medical Services (EMS) and Medical Evacuation (MEDEVAC) sources.

6. Ensures that all necessary arrangements for VIP patients, visitors and patient’s relatives meet Hospital policies and procedures.

7. Coordinates with the Protocol staff (Inpatient Protocol Section and Ambulatory Care Protocol Section) on a daily basis to complete any tasks as directed by Director of Protocol Services or higher management.

8. Provides follow-up with Hospital departments regarding urgent matters. Performs special projects as required.

**Education**:
Master’s or Bachelor's Degree in Hospital/Business Administration, Public Relations, or other related discipline is required.

**Experience Required**:
Five (5) years of related experience in Public Relations, Patient Services/Relations or other related filed with Master’s or seven (7) years with Bachelor’s Degree is required.

**Other Requirements(Certificates)**:
Previous experience in dealing with VIP patients is preferred.

Saudi Nationals only.



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