Head of Quality and Training
7 months ago
About the Company
Welcome to the world of Mrsool ✨Where on-demand delivery meets unparalleled user needs to deliver anything you desire. As one of the largest delivery platforms in the Middle East and North Africa (MENA) region, Mrsool has captivated users with its unique and seamless experience, earning it the highest ratings among all major delivery platforms on both Apple's App Store and Google's Play Store.
What sets Mrsool apart is its commitment to providing an unmatched "order anything from anywhere" experience. This extraordinary feat is made possible by our extensive fleet of dedicated on-demand couriers. With their unwavering dedication, they ensure that your desired items reach your doorstep, no matter where you are.
Whether it's a late-night craving, a forgotten item, or a special gift for a loved one, Mrsool is here to deliver, quite literally. We take pride in the convenience we offer, empowering you to get what you need when you need it, all at the tap of a button.
As the Head of Quality and Training, you will play a pivotal role in ensuring the highest standards of quality and the continuous development of our workforce in MRSOOL. You will be responsible for designing, implementing, and overseeing quality assurance processes and training programs to enhance employee skills and optimize organizational performance.
**Responsibilities**
**Quality Assurance**
- Develop and maintain quality assurance standards, policies, and procedures across all departments.
- Establish key performance indicators (KPIs) and metrics to measure and monitor quality performance.
- Conduct regular audits, reviews, and inspections to identify areas for improvement and ensure compliance with quality standards and regulations.
- Collaborate with cross-functional teams to address quality issues, drive root cause analysis, and implement corrective and preventive actions.
**Training and Development**
- Design and implement comprehensive training programs to onboard new employees and enhance the skills and knowledge of existing staff.
- Identify training needs through skill gap analysis, performance evaluations, and feedback mechanisms.
- Develop training materials, manuals, and resources to support various learning modalities, including e-learning, workshops, and on-the-job training.
- Partner with department heads to facilitate department-specific training initiatives and promote a culture of continuous learning and development.
**Performance Evaluation**
- Establish processes for evaluating employee performance against established quality standards and job expectations.
- Conduct regular performance reviews and provide constructive feedback to employees to support their professional growth and development.
- Implement recognition and reward programs to acknowledge outstanding performance and encourage employee engagement and motivation.
**Process Improvement**
- Identify opportunities for process improvements and efficiency gains through data analysis, feedback mechanisms, and industry best practices.
- Lead cross-functional teams to implement process enhancements, streamline workflows, and eliminate bottlenecks to optimize organizational performance.
- Monitor and evaluate the effectiveness of implemented improvements and make adjustments as necessary to achieve desired outcomes.
**Regulatory Compliance**
- Stay abreast of industry regulations, standards, and best practices related to quality assurance and training.
- Ensure organizational compliance with relevant regulatory requirements and certifications.
- Collaborate with regulatory affairs and compliance teams to address compliance issues and mitigate risks associated with quality and training practices.
**Requirements**:
- Bachelor's degree in a relevant field; advanced degree or certifications (e.g., Six Sigma, Lean, ISO) preferred.
- Proven experience in quality assurance, training, or related fields, with a minimum of 5 years in a leadership role.
- Strong understanding of quality management systems, methodologies, and tools.
- Excellent communication, interpersonal, and leadership skills.
- Demonstrated ability to design, implement, and evaluate training programs.
- Proficiency in data analysis, process improvement, and project management.
- Knowledge of regulatory requirements and compliance standards relevant to the industry.
- Ability to work collaboratively across departments and influence stakeholders at all levels of the organization.
**Benefits**
**What's in it for you?**
- The environment is an open space, flexible & fun, around the clock, around the region. We are more than great team & place to work; we respect and ensure equal opportunities, regardless of race, religion, ethnicity, origin, age, gender, disability and other legally protected characteristics_
-
Head of Quality and Training
6 months ago
Riyadh, Saudi Arabia Arbete Careers Full time**Quality and Training Manager** **One of our clients is in the Mobile Delivery Application Industry ie (DAAS) in Riyadh, Saudi Arabia, and is hiring for the position of Head of Quality and Training** **Location: Riyadh** **Years of Experience: 5 Years in a leadership role** **Education: Bachelor's degree in a relevant field; advanced degree or...
-
Head of Training Governance
6 months ago
Riyadh, Saudi Arabia BAE Systems Full time**Job Title: Head of Training Governance** **Grade: 13** **Location: Riyadh** *** **JOB PURPOSE** BAE Systems is the UK Government’s nominated Prime Contractor under the Government-to-Government arrangements that are in place to provide equipment, support and training to Saudi Arabia. We provide maintenance of Royal Saudi Air Force aircraft and train...
-
Quality & Training Associate
2 weeks ago
Riyadh, Saudi Arabia Nana Direct Full time**About Nana**: Nana is an internet marketplace connecting customers with their favorite grocery stores, pharmacies and specialty stores. Our mission is to deliver the highest quality of online grocery customer experience with a sense of affection, care, and pride. Nana was established in 2016 and is headquartered in Riyadh, Ar Riyad, Saudi...
-
Lead Instructor
7 months ago
Riyadh, Saudi Arabia Save Fast Fire and Safety Training Full timeJob Description: Lead Instructor - Medical Training Department The Lead Instructor will be responsible for designing, implementing, and delivering comprehensive medical training programs to ensure the highest standards of excellence in healthcare education. Key Responsibilities: Curriculum Development: Design, develop, and update medical training curricula...
-
Lead Instructor
7 months ago
Riyadh, Saudi Arabia Save Fast Fire and Safety Training Full timeJob Description: Lead Instructor - Medical Training Department The Lead Instructor will be responsible for designing, implementing, and delivering comprehensive medical training programs to ensure the highest standards of excellence in healthcare education. Key Responsibilities: Curriculum Development: Design, develop, and update medical training curricula...
-
Assistant Head, Housing Services
1 week ago
Riyadh, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full timeAssists and provides administrative support to the Head in managing the overall activities of Housing Services Department. **Essential Responsibilities and Duties**: 1.Provides administrative support to Head of Housing Services on the day-to-day operational activities. Also, organizes and coordinates activities of all the sections, and monitors the...
-
Training Supervisor
9 months ago
Riyadh, Saudi Arabia Hilton Full timeTraining Supervisor A Training Supervisor is responsible for identifying and providing training to internal customers to deliver an excellent staff experience while working with and ensuring that all departments are achieving their training objectives. **What will I be doing?** As a Training Officer, you are responsible for identifying and providing...
-
Training Supervisor
9 months ago
Riyadh, Saudi Arabia Hilton Full timeA Training Supervisor is responsible for identifying and providing training to internal customers to deliver an excellent staff experience while working with and ensuring that all departments are achieving their training objectives. **What will I be doing?** As a Training Officer, you are responsible for identifying and providing training to internal...
-
Training Coordinator
1 day ago
Riyadh, Saudi Arabia Hilton Full timeA Training Coordinator is responsible identifying and providing training to internal customers to deliver an excellent staff experience while working with and ensuring that all departments are achieving their training objectives. **What will I be doing?** As a Training Coordinator, you are responsible for identifying and providing training to internal...
-
Head Chef
1 week ago
Riyadh, Saudi Arabia Siham International Trading Company Full timeWe are looking for an experienced and qualified Head Chef to organize the kitchen’s activities. You will be the first in command in the facilities and will create and inspect dishes before they arrive at the customers ensuring high quality and contentment. **Head Chef responsibilities include**: Controlling and directing the food preparation process and...
-
Head of Quality
9 months ago
Riyadh, Saudi Arabia Kone Full timeCertified as a Top Employer for UAE, Qatar, KSA, and Oman; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from the team putting our people first and creating a workplace that nurtures...
-
Head Chef
8 months ago
Riyadh, Saudi Arabia Success creators Full timeWe are looking for an experienced and qualified Head Chef to organize the kitchen’s activities. You will be the first in command in the facilities and will create and inspect dishes before they arrive at the customers ensuring high quality and contentment. **Responsibilities** - Control and direct the food preparation process and any other relative...
-
Assistant Head Nurse
7 months ago
Riyadh, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full timeContributesto the provision of safe, patient and family focused quality care in accordancewith the American Nurses Association and Nursing Administration Scope &Standards of Practice. Assists in managingassigned nursing unit. Supervises comprehensive nursing care to comply withestablished standards. Contributes tothe successful achievement of the Nursing...
-
Head Barista
2 weeks ago
Riyadh, Saudi Arabia Narjis Operation and Maintenance Company Full timeWe are looking for Head Barista who have well experience in all kinds of coffee related drinks **Job Types**: Full-time, Permanent **Salary**: ﷼2,000.00 - ﷼2,500.00 per month Ability to commute/relocate: - Riyadh: Reliably commute or planning to relocate before starting work (preferred) **Experience**: - Barista: 2 years (preferred) - Head Barista:...
-
Head Nurse
7 months ago
Riyadh, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full timeLeads and demonstrates theprovision of safe patient and family focused quality care. Responsible for twenty-four(24) hour management of assigned nursing unit. Assesses, plans, directs,implements, and evaluates patient care to comply with established standards inaccordance with the American Nurses Association, Nursing Administration Scope andStandards of...
-
Assistant Director, Training and Development
7 days ago
Riyadh, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full timeAssists in organizing and managing the various training programs within the Hospital and provides administrative support to the Director, T&D in all activities of training & development services. **Essential Responsibilities and Duties**: 1. Assists the director in performing studies of the training needs by analysis of hospital departments and develops an...
-
Knowledge Management and Training Manager
1 week ago
Riyadh, Saudi Arabia Parsons Full timeParsons is looking for an amazingly talented **Knowledge Management and Training Manager **to join our team in NEOM. Parsons is providing Project Management Consultancy (PMC) services for the development of NEOM Infrastructure in the Kingdom of Saudi Arabia. NEOM is a planned cross-border city in the Tabuk Province of northwestern Saudi Arabia. The site is...
-
Head Waiter
7 months ago
Riyadh, Saudi Arabia 360Solutions Full time**Key Responsibilities**: - **Supervise and Coordinate**: Oversee the activities of the waitstaff to ensure timely and professional service. Coordinate table allocations and manage reservations. - **Training**: Train new and existing staff on proper service etiquette, menu offerings, and the use of point-of-sale (POS) systems. - **Customer Service**: Greet...
-
Marketing Manager
7 months ago
Riyadh, Saudi Arabia Savefast Training Academy Full time**eports to**: Head of Marketing **Supervises**: None **Liaises with**: Head of L&D/Sales Coordinator Reporting to the Head of Marketing and liaising with the Head of L&D and Sales Coordinator, the Digital Marketing Specialist plans digital marketing campaigns across multiple channels, creates and publishes written and visual content to support marketing...
-
Head of Central Kitchen
9 months ago
Riyadh, Saudi Arabia Mindfield Resources Full time**Job Description**: Our client: is seeking a highly skilled and experienced professional to join our organization as the Head of Central Kitchen. As the Head of Central Kitchen, you will be responsible for overseeing all aspects of their central kitchen operations, ensuring efficient and high-quality food production. Your role: Oversee day-to-day...